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  Reply # 292720 24-Jan-2010 18:47
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wiredr: question . if it was simply a lot of xt phones in one place overloading the network with noise then how come there was no incedent with the coca coloa xmas in the park , or the big day out etc. what was different about the Raggamuffin function ?


There was significant overloading at the BDO on both Vodafone and XT, XT seems to have been hit harder if comments from the time are anything to judge by. This was despite both networks deploying a number of mobile sites there for the event.



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  Reply # 292723 24-Jan-2010 19:01
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corksta: My wife called Telecom this morning because she is still not receiving texts and only the odd phone call will come through. She was told that Raggamuffin overloaded their network, so they reset the network settings on her phone but it didn't make a difference. We're on Auckland's North Shore, but surely if it were a network issue there'd be more people reporting it?!


I think there's something seriously wrong with the XT network architecture. Overloading on an isolated part of the network shouldn't cause any problems whatsoever on other parts.


 
 
 
 


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  Reply # 292725 24-Jan-2010 19:14
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Talked to a couple of people today that were at Raggamiffin who said their XT phones didn't work and they had to borrow the phones of their friends phones Voda and CDMA which both worked fine.

Also had an interesting thought today, if telecom add extra capacity at 2100 for events then the R100 which I imagine they have sold truckloads of won't work as it's 850wcdma only


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  Reply # 293105 26-Jan-2010 11:15
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Perhaps I'll just add my 2 cents to this...yes there was fault on a piece of equipment in the core network. It is possible that overloading as a result of the Ragamuffin concert was the catalyst for this equipment failure. This should not have happened, the equipment was reset and service was restored as soon as possible. This affected a small number of sites distributed around the north island. The distributed architecture ensures that whole regions are not effected by outages.


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  Reply # 293114 26-Jan-2010 11:54
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so how many simultaneous text messages or simultaneous voice calls can the cell tower that was serving the Ragamuffin concert handle? 900 simultaneous voice calls? 1000 simultaneous text messages? There is a reason why cellphone networks don't offer large data caps for broadband like landline networks isn't there?, it's because each cell site can only handle a few hundred simultaneous users right?

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  Reply # 293115 26-Jan-2010 12:02
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Yes a cell site can handle <100 simultaneous voice calls.




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  Reply # 293129 26-Jan-2010 13:03
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nitrotech: Also had an interesting thought today, if telecom add extra capacity at 2100 for events then the R100 which I imagine they have sold truckloads of won't work as it's 850wcdma only

Hang on, a Telecom-branded phone doesn't meet the Telepermit requirements? That amuses me more than it should :)

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  Reply # 293343 27-Jan-2010 11:25
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I'd be surprised if the phone was a 850MHz only handset. All handsets support at least 2100MHz on top of the network's own band.




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  Reply # 293354 27-Jan-2010 11:38
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freitasm: I'd be surprised if the phone was a 850MHz only handset. All handsets support at least 2100MHz on top of the network's own band.


There are a number of 850wcdma only phones and this appears to be one of them


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  Reply # 293389 27-Jan-2010 12:32
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Full restoration of services is expected to be at 1pm today :)

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