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416 posts

Ultimate Geek

Trusted

  #293854 28-Jan-2010 11:49
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Hmmmm....I had a look at a Telecom Twitter page last night. Not sure if it's been mentioned, but in a line-up of the tweeter's avatars one person has his head stuck in the sand and another has a totally maniacal look on his face. Perhaps rather appropriate at the moment, but not inspiring confidence.




Cheers,
Mike

Photographer/Videographer clickmedia.nz


39 posts

Geek


  #293855 28-Jan-2010 11:50
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Have been trying to delete last post as yes I have seen the updated message thanks. Hope you guys at telecom going to pub after this is all done as you will have well and truely deserved it.

 
 
 
 


646 posts

Ultimate Geek


  #293857 28-Jan-2010 11:57
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AliMac: Have been trying to delete last post as yes I have seen the updated message thanks. Hope you guys at telecom going to pub after this is all done as you will have well and truely deserved it.


Once again the coal face workers will bring this home and sort it whilst the chiefs run round the coop with their heads in the sand.

I am still waiting for me TXT MESSAGE apologizing for the inconvience and that an appropriate compensation package is coming for all effected customers.

Sure the help link http://www.telecom.co.nz/help/content/0,10709,205875-204491,00.html?link=rdt is handy but most users cannot access and do not know about this.

I wonder how much they pay the people in PR to act so inadequately at this time, not exactly money well spent is it! GEE WHIZ a simple TXT yesterday and today could have coolled a lot of heads....

COME ON TELECOM PR - we know you are watching these forums, do something positive PLEASE

The saying all publicity is good publicity is not true........





www.ultimatebroadband.co.nz 
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks


39 posts

Geek


  #293862 28-Jan-2010 12:16
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I actually have the link bookmarked from last time

450 posts

Ultimate Geek


  #293864 28-Jan-2010 12:22
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What gets me is that the Herald posted an article yesterday, saying the outage had been fixed at 1pm...
Are they just a mouth piece for Telecoms PR spin now?

Some users are still out, but we will just gloss over that huh?

20 posts

Geek


  #293865 28-Jan-2010 12:25
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Ha, what a coincidence! I just had a Vodafone rep call me to arrange a meeting to discuss IT Support, land lines and cell phones. I would normally only see the rep just to give them the time of day, but I think I will go into this one a little more interested about what's on offer now.

At least I finally heard from our Account Manager today - I feel sorry for those guys and completely empathise with them, unfortunately when I've got to think of the business I just need something that performs.

24 posts

Geek


  #293869 28-Jan-2010 12:35
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Honestly, I don't expect the independent review will achieve much, place blame with Alcatel since they designed this network. Not that this outage impacts me as I'm on Vodafone.

 
 
 
 


24 posts

Geek


  #293871 28-Jan-2010 12:37
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It would be interesting to see how much this affects Telecom, how many customers would switch to Voda or 2degrees as a result of this.

39 posts

Geek


  #293873 28-Jan-2010 12:38
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I've been told not to hold my breath in getting coverage back today.... Voadafone and 2degrees shares must be skyrocketing at the moment

202 posts

Master Geek


  #293882 28-Jan-2010 12:50
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bbman:

I wonder how much they pay the people in PR to act so inadequately at this time, not exactly money well spent is it! GEE WHIZ a simple TXT yesterday and today could have coolled a lot of heads....


I do agree that there hasn't been a particularly strong response as of yet, however I can understand that troubleshooting issues such as these can be a lengthy process and that giving ETAs is often not easy (not to mention if you miss the mark as per yesterday). Full credit to the frontline staff working on this - the old IT story, when everything is running fine no one really appreciates it, but if something goes wrong you can sure get an earful. So thanks again to all those doing their best to fix it.

You keep asking for a txt message bbman, however I fail to see what good this is until all services are restored - what use is it to someone like me who continues to be offline still now?

53 posts

Master Geek


  #293892 28-Jan-2010 13:15
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the simple url for telecom alerts is www.telecom.co.nz/help/alerts...
theres also a one-click link from the front page now as well (pretty sure that wasn't there earlier)
i'm still on CDMA so no wuckus for me... till tomorrow when my XT phone arrives!
good to see telecom are trying to keep people updated, twitter, web-site etc but perhaps not particularly useful if your only connection is an XT connection?

646 posts

Ultimate Geek


  #293924 28-Jan-2010 14:20
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CapBBeard:
bbman:

I wonder how much they pay the people in PR to act so inadequately at this time, not exactly money well spent is it! GEE WHIZ a simple TXT yesterday and today could have coolled a lot of heads....


I do agree that there hasn't been a particularly strong response as of yet, however I can understand that troubleshooting issues such as these can be a lengthy process and that giving ETAs is often not easy (not to mention if you miss the mark as per yesterday). Full credit to the frontline staff working on this - the old IT story, when everything is running fine no one really appreciates it, but if something goes wrong you can sure get an earful. So thanks again to all those doing their best to fix it.

You keep asking for a txt message bbman, however I fail to see what good this is until all services are restored - what use is it to someone like me who continues to be offline still now?


Its really just part of the process of apologizing to the users.

I am getting at the lack of communication to the majority, twitter is not mainstream yet but point taken.





www.ultimatebroadband.co.nz 
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks


6434 posts

Uber Geek


  #293927 28-Jan-2010 14:22
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You keep asking for a txt message bbman, however I fail to see what good this is until all services are restored - what use is it to someone like me who continues to be offline still now?


apparently he thinks that what you should do when you have an network that went down from overloading and is still fragile and not fully working yet, is send out a txt to 300,000 people. (or however many customers XT has)

Yeah, that sounds like a good idea.

674 posts

Ultimate Geek


  #293935 28-Jan-2010 14:28
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While at a Orb store getting a new phone for my dad the manager told us that yesterday they had more phones sold than any other day even during xmas. WOW!!!!!




Morgan French-Stagg

 

morgan.french.net.nz

 

 


115 posts

Master Geek


  #293938 28-Jan-2010 14:30
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AliMac: I actually have the link bookmarked from last time

All ready for the next outage, eh?

Yeah I'll go back to my cave now...

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