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  Reply # 294295 29-Jan-2010 11:52
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kiwiscoota:
savag3: Did anyone else think that what Paul Reynolds did on Radio NZ Morning Report (audio) where he minimised the outage by saying only 3% of their network was affected was pretty rude. I'm sure the ten thousand customers are much happier now knowing that they are only 3% and not really that important. I have to say to Paul Brislen's credit I have never heard him using this particularly objectionable form of spin.


I agree it was at very least a rather poor choice of words given the circumstances.

One thing I am curious about, is that if 3% = 10,000 customers,  that means XT has (had ??) approx 330,000 customers,  given that Telecom & Vodafone are the two biggest players,  I would have expected Telecom to have more customers...



Did he say 3% of the network or 3% of the customers?   The two would not probably not be the same thing.

 

3% of the network would imply 3% of the cellsites are still down.  If they were in Auckland then that might impact* more than 3% of the customers (cos of population density)  but if it were cellsites in somewhere with fewer people (like Invercargill or Timaru), then it would probably impact fewer than 3% of customers.

 

Also remember that a large portion of Telecom customers would still be on CDMA, another reason for the 300k seeming a little low.



 

*I decided not to risk the wrath of friedCrumpet by attempting to choose between effect and affect

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  Reply # 294299 29-Jan-2010 12:00
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savag3: Did anyone else think that what Paul Reynolds did on Radio NZ Morning Report (audio) where he minimised the outage by saying only 3% of their network was affected was pretty rude. I'm sure the ten thousand customers are much happier now knowing that they are only 3% and not really that important. I have to say to Paul Brislen's credit I have never heard him using this particularly objectionable form of spin.


How is stating a fact rude? He never stated that because the outage was so small Telecom wasn't doing anything.  He stated it was 4%, it's now 3%, which shows they are getting this outage under control, and the amount of people being affected is reducing.

Careful to not put words in his mouth.

 
 
 
 


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  Reply # 294303 29-Jan-2010 12:08
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nate: How is stating a fact rude? He never stated that because the outage was so small Telecom wasn't doing anything.  He stated it was 4%, it's now 3%, which shows they are getting this outage under control, and the amount of people being affected is reducing.

Careful to not put words in his mouth.


I wasn't putting words in his mouth I was just decoding PR spin.

I think the only reason he said it was to try and convince people that the outage wasn't a big deal. "Lets put this in perspective" is a favourite spin line of some PR people when they are trying to get the public to think that their stuff-up isn't as big as it actually is.

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  Reply # 294318 29-Jan-2010 13:09
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Just got this from the local vodafone dealer and we haven't even been affected by either of the 2 big outages, wonder if this is VF sanctioned.

The Vodafone Network

I am sure you are well aware of the issues Telecom is experiencing again with its XT network. Yesterday Telecom customers south of Taupo experienced a complete outage, which comes on the back of a significant outage last December. Unfortunately many customers are still without service today.

I would like to highlight the reliability of the Vodafone network and briefly explain why the design of our network ensures this reliability and robustness.

Vodafone New Zealand has been operating a 3G network since 2005. The Vodafone Group owns and manages numerous 3G networks globally and sits on the board of the 3G standards forum (3GPP). This provides Vodafone New Zealand with the global expertise and best practice to ensure our network provides optimal performance. This knowledge and experience, coupled with our investment of over $700m in our 3G network, provides our customers with the reliability of service they have come to depend on.

Furthermore we have been operating a 2G or GSM/GPRS network for over 14 years. This solid and reliable network provides a back up to our 3G service. All our handsets seamlessly transfer from 3G to 2G in the very unlikely event of an issue. Telecom handsets are unable to switch from XT to their legacy CDMA network.

I do hope that you are reassured as to the reliability and robustness of the Vodafone network and you will continue to enjoy our service.

If you would like to discuss this further, please get in contact.

Regards
Gavin

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  Reply # 294322 29-Jan-2010 13:18
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nate:
insane: If I were Vodafone/2degrees I'd get some advertising out the door very quickly through Radio and TV througout the south Island offering a special deal for XT customers who used to be Vodafone/2degree customers in the past. And then another general deal for XT users switching over.


I would think very long and hard about doing such an offer.  Vodafone have been very quiet during this whole outage, and they are best to.  Parading that your network is still up, and it is superior because customers can still use it, is just asking for a monumental crash - such is the nature of the beast. 

What goes around comes around.



Sorry, but I couldn't help but laugh at the post above.

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  Reply # 294339 29-Jan-2010 14:19
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Good questions being pointed Telecoms way: http://www.nbr.co.nz/opinion/c...

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  Reply # 294359 29-Jan-2010 15:01
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nitrotech: Just got this from the local vodafone dealer and we haven't even been affected by either of the 2 big outages, wonder if this is VF sanctioned.



I would say so, I got sent the same email earlier from our account manager.

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  Reply # 294419 29-Jan-2010 17:26
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I hope Telecom come back from this because i find there service pretty good, i know people find it annoying that they cant use there phones but remember back 15 yrs or so ago not many people had them and life still went on




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  Reply # 294422 29-Jan-2010 17:40
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nitrotech: Just got this from the local vodafone dealer and we haven't even been affected by either of the 2 big outages, wonder if this is VF sanctioned.

The Vodafone Network

I am sure you are well aware of the issues Telecom is experiencing again with its XT network. Yesterday Telecom customers south of Taupo experienced a complete outage, which comes on the back of a significant outage last December. Unfortunately many customers are still without service today.

I would like to highlight the reliability of the Vodafone network and briefly explain why the design of our network ensures this reliability and robustness.

Vodafone New Zealand has been operating a 3G network since 2005. The Vodafone Group owns and manages numerous 3G networks globally and sits on the board of the 3G standards forum (3GPP). This provides Vodafone New Zealand with the global expertise and best practice to ensure our network provides optimal performance. This knowledge and experience, coupled with our investment of over $700m in our 3G network, provides our customers with the reliability of service they have come to depend on.

Furthermore we have been operating a 2G or GSM/GPRS network for over 14 years. This solid and reliable network provides a back up to our 3G service. All our handsets seamlessly transfer from 3G to 2G in the very unlikely event of an issue. Telecom handsets are unable to switch from XT to their legacy CDMA network.

I do hope that you are reassured as to the reliability and robustness of the Vodafone network and you will continue to enjoy our service.

If you would like to discuss this further, please get in contact.

Regards
Gavin



What a load of self-righteous crap!!! This smugness would make me want to avoid Vodafone.

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  Reply # 294423 29-Jan-2010 17:41
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l43a2: I hope Telecom come back from this because i find there service pretty good, i know people find it annoying that they cant use there phones but remember back 15 yrs or so ago not many people had them and life still went on


Despite my horror at how this has panned out to date (I'm with Vodafone so it's had only a small impact on me), I sincerely hope Telecom get their act together soon and continue to be a real competitor in the marketplace.

I remember well in Australia how terrible Telstra (or as it was know then Telecom Australia) were, when they didn't have competition.

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  Reply # 294454 29-Jan-2010 19:24
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I wonder who in VF wrote a letter like that and whether it was supposed to reach the public?





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  Reply # 294518 29-Jan-2010 22:22
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Well Guys - It looks like telecom have sorted pretty much all their problems out.

See you next month.

Murray. (vodafone user 10+ years)



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  Reply # 294532 29-Jan-2010 23:31
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murray29: Well Guys - It looks like telecom have sorted pretty much all their problems out.

See you next month.

Murray. (vodafone user 10+ years)


So you you didn't actually experience problems first hand?

corksta:
nitrotech: Just got this from the local vodafone dealer and we haven't even been affected by either of the 2 big outages, wonder if this is VF sanctioned.

"I am sure you are well aware of the issues Telecom is experiencing again with its XT network. Yesterday Telecom customers south of Taupo experienced a complete outage, which comes on the back of a significant outage last December. Unfortunately many customers are still without service today. "

[I won't quote the rest]



What a load of self-righteous crap!!! This smugness would make me want to avoid Vodafone.


Corksta, they forgot to add their credit card topup doesn't work, the help desk service is powerless to act some changes in accounts, changes made through their website may not reflect in their database - when the Vodafone website actually works, the $1 charge on prepay accounts if you dare to call the help desk (even if your problem is not solved or if it's actually a Vodafone problem), etc, etc...





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  Reply # 294545 30-Jan-2010 00:32
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nitrotech: Just got this from the local vodafone dealer and we haven't even been affected by either of the 2 big outages, wonder if this is VF sanctioned.

The Vodafone Network

I am sure you are well aware of the issues Telecom is experiencing again with its XT network. Yesterday Telecom customers south of Taupo experienced a complete outage, which comes on the back of a significant outage last December. Unfortunately many customers are still without service today.

I would like to highlight the reliability of the Vodafone network and briefly explain why the design of our network ensures this reliability and robustness.

Vodafone New Zealand has been operating a 3G network since 2005. The Vodafone Group owns and manages numerous 3G networks globally and sits on the board of the 3G standards forum (3GPP). This provides Vodafone New Zealand with the global expertise and best practice to ensure our network provides optimal performance. This knowledge and experience, coupled with our investment of over $700m in our 3G network, provides our customers with the reliability of service they have come to depend on.

Furthermore we have been operating a 2G or GSM/GPRS network for over 14 years. This solid and reliable network provides a back up to our 3G service. All our handsets seamlessly transfer from 3G to 2G in the very unlikely event of an issue. Telecom handsets are unable to switch from XT to their legacy CDMA network.

I do hope that you are reassured as to the reliability and robustness of the Vodafone network and you will continue to enjoy our service.

If you would like to discuss this further, please get in contact.

Regards
Gavin


I know where this has come from and its been altered by someone

Someone has changed a few words and it was for internal Vodafone NZ staff only....

John

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  Reply # 294569 30-Jan-2010 08:12
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Latest media release states all is back to normal again:


http://www.telecom.co.nz/help/content/0,10709,206413-204494,00.html?link=rdt

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