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  Reply # 294806 31-Jan-2010 10:04
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exportgoldman: That was a mouthful!




Morgan French-Stagg

 

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  Reply # 294807 31-Jan-2010 10:06
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johnr: Vodafone does not have a RNC in Newmarket

John


Sorry I should have checked my notes, I mean the RNC which handles Netmarket Node B's... :-)

Oh, and according to this http://www.nbr.co.nz/article/30-someting-xt-sites-still-down-117767

Telecom have always planned to buy more RNC's. Looks like they tried to scrape by for the first period with only two RNC's and add more later.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

 
 
 
 


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  Reply # 294809 31-Jan-2010 10:12
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exportgoldman:
johnr: Vodafone does not have a RNC in Newmarket

John


Sorry I should have checked my notes, I mean the RNC which handles Netmarket Node B's... :-)

Oh, and according to this http://www.nbr.co.nz/article/30-someting-xt-sites-still-down-117767

Telecom have always planned to buy more RNC's. Looks like they tried to scrape by for the first period with only two RNC's and add more later.


Why not future proof the XT network from day one. You get what you pay for.

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  Reply # 294822 31-Jan-2010 10:59
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ajw:
exportgoldman:
johnr: Vodafone does not have a RNC in Newmarket

John


Sorry I should have checked my notes, I mean the RNC which handles Netmarket Node B's... :-)

Oh, and according to this http://www.nbr.co.nz/article/30-someting-xt-sites-still-down-117767

Telecom have always planned to buy more RNC's. Looks like they tried to scrape by for the first period with only two RNC's and add more later.


Why not future proof the XT network from day one. You get what you pay for.


That's a very bad argument. You could ask the very same question of 2degrees who decided to primarily use point to point microwave for their site backhaul when fibre is the future.

In the business world money is not an unlimited resource. Many factors such as ROI and depreciation can be key factors.

ajw

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  Reply # 294831 31-Jan-2010 11:18
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sbiddle:
ajw:
exportgoldman:
johnr: Vodafone does not have a RNC in Newmarket

John


Sorry I should have checked my notes, I mean the RNC which handles Netmarket Node B's... :-)

Oh, and according to this http://www.nbr.co.nz/article/30-someting-xt-sites-still-down-117767

Telecom have always planned to buy more RNC's. Looks like they tried to scrape by for the first period with only two RNC's and add more later.


Why not future proof the XT network from day one. You get what you pay for.


That's a very bad argument. You could ask the very same question of 2degrees who decided to primarily use point to point microwave for their site backhaul when fibre is the future.

In the business world money is not an unlimited resource. Many factors such as ROI and depreciation can be key factors.


Who is to say they are not going to upgrade their infrastucture at a later stage. Anyway we are talking about different network design using different technology. Also telecom wish to migrate their existing CDMA customers over to the XT network as quickly as possible so surely they had worked out that they would have a rapid uptake of customers in a short timeframe.

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  Reply # 294834 31-Jan-2010 11:28
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ajw: Who is to say they are not going to upgrade their infrastucture at a later stage.

[

Exactly. That's the reason why XT has 2 RNC's.

You were the one however saying that network should future proof from day one. Does that not apply to 2degrees?


ajw

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  Reply # 294904 31-Jan-2010 15:13
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sbiddle:
ajw: Who is to say they are not going to upgrade their infrastucture at a later stage.

[

Exactly. That's the reason why XT has 2 RNC's.

You were the one however saying that network should future proof from day one. Does that not apply to 2degrees?



(1) 2D are not expecting a rapid uptake of customers as Telecom are. Over two million in a short timeline.
(2) 2D has only launched a GSM network targeting prepay only.
(3) 2D is still in the process of building out its network.
(4) 2D has switched on its 3G network but being tested at the moment.

This lack of forethought by Telecom has lost them many customers and millions of dollars.
Capacity issues should have been sorted out in the network specs.

His is going to take the fall for this cockup.

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  Reply # 294930 31-Jan-2010 16:08
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ajw: Capacity issues should have been sorted out in the network specs.




What capacity issues? Telecom certainly don't have capacity issues.

I'm not for one minute defending Telecom's network or saying XT is perfect. There are plenty of legacy hardware from the 025 days that still exist such as numerous sites such as omni masts that were not sectorised with the CDMA or WCDMA launch. Looking forward these will also create capacity issues for Telecom. Like RNC's issues however this are easily addressed as extra network capacity is required.

What I am commenting is people who are jumping of the "2 RNC's is not enough" bandwagon without presenting any evidence at all to back their claims.

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  Reply # 294962 31-Jan-2010 17:12
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What is the cost of a RNC?

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  Reply # 294980 31-Jan-2010 18:39
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JasonDarwin: What is the cost of a RNC?


this is not fixed depends on the specs

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  Reply # 295307 2-Feb-2010 08:33
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I spoke to a former TNO (Telecom Networks & Operations, as the network arm was back then) Director at the weekend, and he confirmed that the design specs of both the AMPS and CDMA Telecom networks was for 3 minutes downtime per year.

He's retired now, so doesn't know what the parameters were for XT, but he was extremely critical of such a failure...



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Reply # 295384 2-Feb-2010 14:07
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Just issued press release:


Telecom has today announced a goodwill gesture worth almost $5m, following last week's outage to the XT mobile network.

The package, announced by Paul Reynolds today in Dunedin, recognises those customers who lost service during the outage but also makes a meaningful donation to those South Island communities that were most heavily disrupted by the outage.

“We have aimed to make the goodwill gesture as comprehensive as possible, while being fair, transparent and equitable,” said Paul Reynolds, CEO, Telecom.

“We felt that it was important to take a few days to ensure we do the right thing by our customers, recognise those customers who were most badly affected, and also develop a package that allowed us to give something back to the wider communities that were also impacted.”

The credits apply to all XT customers based in areas south of Taupo to the bottom of the South Island who were impacted by the outage.

Customers in the affected areas will have the credits applied automatically to their accounts and do not need to take any action. Both prepaid and postpaid consumer customers will receive a text message advising that they qualify for the credit.

Prepaid customers will have the credit applied to their account automatically by the end of February and postpaid customers will receive their credit on their next month’s billing.

Customers whose service was degraded on Wednesday 27 January:

• Prepaid consumer customers - $10 credit
• Postpaid consumer customers – One week's worth of plan charges, including Telecom Extras, such as texting or data packages
• Telecom Retail SME customers and Gen-i corporate customers – Two weeks' worth of plan charges, including Telecom Extras, such as texting or data packages

Customers whose service was severely impacted for up to three days between Wednesday 27 January and 10pm Friday 29 January:

• Prepaid consumer customers - $20 credit
• Postpaid consumer customers – Two weeks' worth of plan charges, including Telecom Extras, such as texting or data packages
• Telecom Retail SME customers and Gen-i corporate customers – Four weeks' worth of plan charges, including Telecom Extras, such as texting or data packages

“We make this gesture in recognition of the inconvenience and frustration the outage caused our customers, but we fully appreciate that what our customers most need is to have confidence that we are putting every conceivable effort into ensuring that the XT network delivers for our customers.

“We do recognise that businesses in particular suffered severe disruption during the outage so felt that fairness dictated that we take an extra step for them,” he said.

Donation to lower South Island communities:

In recognition of the particular disruption caused in the lower South Island by the outage, Telecom will be working closely with community leaders and local councils to donate more than $250,000 to community projects across the lower South Island.

“We are committing to donating more than a quarter of a million dollars and we will work closely with the local communities to ensure this money is invested in projects that provide the widest possible benefits while also recognising the different aspects and needs of those communities.”

Dr Reynolds reassured customers that all possible steps are being taken to ensure the stability of the network.

“XT was built as a world class network and we are determined that is what we will give our customers. We will leave no stone unturned as we commence the independent review of XT to ensure we are giving New Zealand the world class network it demands and deserves,” he said.






BDFL - Memuneh
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  Reply # 295385 2-Feb-2010 14:11
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May I ask please for any comments on the Telecom "goodwill" credits to go on this new discussion: http://www.geekzone.co.nz/foru...

Any comments related to the network outage itself can continue here.





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  Reply # 295450 2-Feb-2010 16:37
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sbiddle:
ajw: Capacity issues should have been sorted out in the network specs.




What capacity issues? Telecom certainly don't have capacity issues.

I'm not for one minute defending Telecom's network or saying XT is perfect. There are plenty of legacy hardware from the 025 days that still exist such as numerous sites such as omni masts that were not sectorised with the CDMA or WCDMA launch. Looking forward these will also create capacity issues for Telecom. Like RNC's issues however this are easily addressed as extra network capacity is required.

What I am commenting is people who are jumping of the "2 RNC's is not enough" bandwagon without presenting any evidence at all to back their claims.


Two serious network outages within five weeks. Is that enough evidence.

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  Reply # 295455 2-Feb-2010 16:53
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Having more RNCs would just lead to less people being affected by the outages, not them going away tho?




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