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1710 posts

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  Reply # 293393 27-Jan-2010 12:39
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from Twitter:

All XT Customers south of Taupo experiencing problems we expect full service to be restored by 1pm today-apologises for the inconvience

674 posts

Ultimate Geek
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  Reply # 293396 27-Jan-2010 12:41
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This doesn't help that my dad is going to buy a XT phone tomorrow. I just won't tell him about it.




Morgan French-Stagg

 

morgan.french.net.nz

 

 


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  Reply # 293399 27-Jan-2010 12:45
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naggyman: This doesn't help that my dad is going to buy a XT phone tomorrow. I just won't tell him about it.


Just tell him it has a Do Not Disturb feature where occasionally he won't be disturbed by his phone ringing... only thing is he can't choose when! Laughing

63 posts

Master Geek


  Reply # 293401 27-Jan-2010 12:45
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Im in blenheim at the moment and my phones shows No service. and then the signal will come back and when i go to make a phone call it will not connected my phone displays "error in connection" when i go to send a text message it displays "failed".

Isn't this network ment to be faster in more places?? how can it be faster when at times there is No network coverage at all or voice calls wont go though same with text messages and other data services.

489 posts

Ultimate Geek
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  Reply # 293402 27-Jan-2010 12:46
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Full restoration of services is expected to be at 1pm today :)

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  Reply # 293403 27-Jan-2010 12:46
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keewee01: Haha, he is more tech savy than that!!!




Morgan French-Stagg

 

morgan.french.net.nz

 

 


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  Reply # 293405 27-Jan-2010 12:51
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Did AC/DC just fly in and lot's of fans start posting videos online via XT handsets on the one cellsite?

Or is there another big event taking place south of Taupo?




________________________________________________________________________________________________________
Not one shred of evidence supports the notion that life is serious.

63 posts

Master Geek


  Reply # 293413 27-Jan-2010 13:09
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I think i have a right as a telecom xt mobile customer to be upset. we pay telecom for there products and services. we pay a lot of money for it to! and all im asking for is the service that telecom says it can provide us. its not like this problem hasn't happened before and might i add its 1:10pm and im still getting connection errors

265 posts

Ultimate Geek
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  Reply # 293415 27-Jan-2010 13:12
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1:13 and not going, so much for 1pm lol




If you have to run heating in winter, you don’t own enough computers.


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Ultimate Geek
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  Reply # 293417 27-Jan-2010 13:14
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Trying to grab you guys an update urgently - @dionin I think Raggamuffin is on this week isn't it?

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Geek


  Reply # 293418 27-Jan-2010 13:17

Just got this in:

Dear Simon

Today we experienced issues with our Christchurch XT Mobile RNC switch which has resulted in the degradation of the XT Mobile Network from Taupo south between approximately 10.30am and 12pm.

Users of the XT service from Taupo south will have experienced approximately one hour of degraded mobile service, and approximately 30 minutes of inability to use the XT service in the area.

Since 12pm we begun restoring the XT service, and full service will resume for all clients from Taupo southwards by 1.30pm.

XT services north of Taupo, and CDMA services nationwide, were not affected.

We are establishing the root cause of the degradation of the network.

We continue to understand that mobile is critical for your business, and we apologise and deeply regret any inconvenience or problems you are experiencing due to the interruption of the XT service.

We are aware that this is not the first time that we have experienced service degradation. Please accept my personal assurance that this issue was unexpected and was immediately escalated to the Telecom Executive team and our global partner.

I will communicate with you further with relevant information as it is available, and confirm that full restoration is continuing.

If you wish to discuss this further with me, or any of the Gen-i team, please let us know.

Chris Quin

CEO Gen-i Australasia

84 posts

Master Geek


  Reply # 293425 27-Jan-2010 13:35
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Network still unobtainable here in Invercargill! Telecom spoke too soon by telling Stuff.co.nz that the issues were resolved at 1pm.

62 posts

Master Geek


  Reply # 293430 27-Jan-2010 13:50
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This is the same mistake they made last time- setting expectations they can't meet.

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  Reply # 293433 27-Jan-2010 13:55
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Works for me but I am in Chch. Had to restart my phone though

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Reply # 293434 27-Jan-2010 13:56
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As I'm always helpful, could I just suggest the whole country move north of Taupo?  We have much better weather up here...


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