XT Network down south of Taupo 2010 01 27

Forums › Spark New Zealand (including Skinny and BigPipe) › XT Network down south of Taupo 2010 01 27

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1737 posts

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#293484 27-Jan-2010 15:10

from Twitter:

As the n/w is coming back up, some peps are experiencing congestion on sites. If you can't get thru 1st time please give it another go. ^NF

There must still be issues as I was on a call just now that got dropped. Sigh.

bbman

646 posts

Ultimate Geek

#293485 27-Jan-2010 15:11

Totally unacceptable Telecom!

The loss of income to a large number of Kiwi businesses outside of Auckland today is crazy. I for one run my business from my mobile and I have no idea on how much business has gone elsewhere....
Quite frankly it is time for Telco 2 infrastructure as now being done in the UK and elsewhere.

I am mad about this, can you tell??

What i forgot to say is well done to the countless people at coal face dealing with crap from customers today and fixing the issues!

www.ultimatebroadband.co.nz
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks

bbman

646 posts

Ultimate Geek

#293489 27-Jan-2010 15:26

Comments as seen here will be echoing through the doors of Telecom house!

http://www.stuff.co.nz/busines...

All I hope for is the issues to be resolved and accountability inacted!

www.ultimatebroadband.co.nz
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks

DataCraft

173 posts

Master Geek

#293491 27-Jan-2010 15:28

bbman: Totally unacceptable Telecom!

The loss of income to a large number of Kiwi businesses outside of Auckland today is crazy. I for one run my business from my mobile and I have no idea on how much business has gone elsewhere.... I will demand compensation and Like most effected businesses, deserve it due to the incompetence of this network

This is what needs to happen from a non technical point of view and fast!

1. Head of mobile - DCM
2. Head of marketing - DCM
3. Paul Reynolds - bonus of millions returned and used as compensation for this and on going outages
4. Investment - replace the equipment in CHCH, install multiple RNC to provide localized infrastructure similar to Vodafones roll out
5. admit they where wrong and should have gone with Ericsson who have built multiple 850mhz and other WCDMA networks
6. Spend large and work there butts off to restore customer, dealer and retail confidence in their network

Quite frankly it is time for Telco 2 infrastructure as now being done in the UK and elsewhere.

Telecom fan club keep quiet, I for one am a Telecom fan boy but this is beyond a joke and there is no excuse and accountability is now required and that means head of depts lose there jobs and the CEO takes it on the chin!

I am mad about this, can you tell??

What i forgot to say is well done to the countless people at coal face dealing with crap from customers today and fixing the issues!

do you like apple juice?

bbman

646 posts

Ultimate Geek

#293493 27-Jan-2010 15:31

DataCraft:
bbman: Totally unacceptable Telecom!

The loss of income to a large number of Kiwi businesses outside of Auckland today is crazy. I for one run my business from my mobile and I have no idea on how much business has gone elsewhere.... I will demand compensation and Like most effected businesses, deserve it due to the incompetence of this network

This is what needs to happen from a non technical point of view and fast!

1. Head of mobile - DCM
2. Head of marketing - DCM
3. CEO- bonus of millions returned and used as compensation for this and on going outages
4. Investment - replace the equipment in CHCH, install multiple RNC to provide localized infrastructure similar to Vodafones roll out
5. admit they where wrong and should have gone with Ericsson who have built multiple 850mhz and other WCDMA networks
6. Spend large and work there butts off to restore customer, dealer and retail confidence in their network

Quite frankly it is time for Telco 2 infrastructure as now being done in the UK and elsewhere.

I for one am a Telecom fan boy but this is beyond a joke and there is no excuse and accountability is now required and that means head of depts lose there jobs and the CEO takes it on the chin!

I am mad about this, can you tell??

What i forgot to say is well done to the countless people at coal face dealing with crap from customers today and fixing the issues!

do you like apple juice?

Sure and orange juice and I like the ability to use my phone as well.

www.ultimatebroadband.co.nz
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks

bradstewart

4335 posts

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Retired Mod

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#293496 27-Jan-2010 15:39

bbman: Totally unacceptable Telecom!

The loss of income to a large number of Kiwi businesses outside of Auckland today is crazy. I for one run my business from my mobile and I have no idea on how much business has gone elsewhere.... I will demand compensation and Like most effected businesses, deserve it due to the incompetence of this network

Good luck with that. I'm sure you signed a contract with telecom that states they are not responsible for any loss of income if the service was to fail or something to that effect.

Anyone who relies on a mobile service to run their business is asking for trouble. You should have a landline or a second mobile provider. A mobile network is a best effort service and like anything can suffer from faults and outages etc. Always have a backup.

bbman

646 posts

Ultimate Geek

#293500 27-Jan-2010 15:49

Are you serious??? I know the contract, I sold it for 12 +years, why on earth do business people buy mobiles???? TO BE MOBILE with their business. I accept that mobile is best effort, XT is hardly best effort right now is it?

To say to a rep in the field that you need a back up of landline or even another carriers phone when the CDMA phone or Vodafone network was robust and vary rarely went down is crazy. Note I am not saying CDMA or Vodafone did not have problems, just a considerably more UP time!

www.ultimatebroadband.co.nz
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks

Mighty Ape

Shop now on Mighty Ape (affiliate link).

Ping

59 posts

Master Geek

#293509 27-Jan-2010 16:24

Agreed - It's getting to be a bit old.
The first two...Sure teething problems but ANOTHER?!? What a joke!

freitasm

BDFL - Memuneh
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#293511 27-Jan-2010 16:32

I am afraid I caused it - you see I am trying to download a 190MB file from Amazon AWS, and my TelstraClear cable connection failed while doing it. Then I tried downloading the same file while using my Sierra Wireless, and my laptop went to sleep - when I started it again the XT connection didn't come back...

bbman

646 posts

Ultimate Geek

#293513 27-Jan-2010 16:34

Ping: Agreed - It's getting to be a bit old.
The first two...Sure teething problems but ANOTHER?!? What a joke!

Dropping calls all after noon......

I have been speaking on a landline to my friends in dealer world, the customers that can reach them are pissed, and talking shifting to Vodafone.

Telecom might have a negative customer christmas period with all of this happening...

Again HEAD OF MOBILE DONT COME MONDAY accountability time

www.ultimatebroadband.co.nz
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks

bbman

646 posts

Ultimate Geek

#293519 27-Jan-2010 16:42

freitasm: I am afraid I caused it - you see I am trying to download a 190MB file from Amazon AWS, and my TelstraClear cable connection failed while doing it. Then I tried downloading the same file while using my Sierra Wireless, and my laptop went to sleep - when I started it again the XT connection didn't come back...

DOH

www.ultimatebroadband.co.nz
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks

zonky

62 posts

Master Geek

#293522 27-Jan-2010 16:47

I've spoken to a voda reseller today- sounds like they're busy.

kfella2000

495 posts

Ultimate Geek

#293524 27-Jan-2010 16:52

freitasm: I am afraid I caused it - you see I am trying to download a 190MB file from Amazon AWS, and my TelstraClear cable connection failed while doing it. Then I tried downloading the same file while using my Sierra Wireless, and my laptop went to sleep - when I started it again the XT connection didn't come back...

Actually Mauricio it may have been our fault here in New Plymouth. A few people at my work place were getting their work mobiles transferred over from the old cdma service to XT today including myself and that was when the trouble started lol

gball

1 post

Wannabe Geek

#293528 27-Jan-2010 16:59

I am compling a news story for Radio New Zealand about the failure of the XT network today. Anyone affected or annoyed by yet another failure and want to have their say, tell me how it impacts on them? Give me a call now or anytime this evening on 09 367 9333 or text 027 451 3509 and I can call you to do an interview.

Damager

2125 posts

Uber Geek

#293530 27-Jan-2010 17:00

Sorry guys, it was my fault.

I tried to put my XT sim into my old HTC Titan, and had to force it in for some reason.. Turned it on, and the sim caught fire, therefore shorting the entire XT network, then realised I'd put the sim into the microSD slot.

Mah bad.. won't do it again.

- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

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