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Topic # 57035 31-Jan-2010 23:22
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hi, hello


Me and my friend have decided that the current procedure Telecom use to transfer credit from one prepaid phone to another on their own network isn't working..
Like today, i wanted to transfer the credit off my Nana's old phone (its broken and she gave it and the credit to me) but the lady on the other end of the phone at Telecom said that i needed to "report my phone as broken, and bar it", (not that it worked anyway??) and to do this she had to ask me a million questions, like my name, address, home phone number and to put a password on it. So the credit is transferred over to my main phone now, but don't you think this is a bit much JUST to transfer $8??


In Australia, on Telstra (and in Ireland too i'm told) you can send credit i think through your wap browser on your phone! no need to ring costumer service! why cant Telecom have something like that? its not like they're losing money?


what do you guys think? :/ 


and hopefully someone from Telecom? =D





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  Reply # 295043 31-Jan-2010 23:42
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Ok, Telecom do not allow you to transfer a nominated amount from one prepaid account to another. Telecom do however allow you to transfer all of the balance from an unused prepaid service to another prepaid service or Postpaid account.

Telstra offer this as a service (is it called Credit Me 2 You or something similar?), so this is not exactly the same.

AFAIK VFNZ for example, don't allow this, but someone like Johnr would be able to confirm.

nzbnw









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  Reply # 295047 31-Jan-2010 23:47
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yeah, but why don't they let you? its kind of stupid really...





 
 
 
 


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  Reply # 295050 31-Jan-2010 23:50
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It's not stupid at all :) Telstra offer this as an above the line service, Telecom do not, I would assume due to the amount of work it takes and isn't automated.

No NZ carrier offers this btw.

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  Reply # 295051 31-Jan-2010 23:52
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i know, witch sucks :( they could atleast make it easyer to do it trough costumer service, like they have t go and ask their supervisors and they say no its like COME ON =_=





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  Reply # 295053 31-Jan-2010 23:57
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Telecom Stores and Dealers are also able to request this on your behalf.

I would suggest sending though suggestion via the link below if you feel it's something you would like to see offered to Telecom Prepaid customers.

http://telecom.custhelp.com/ap...

nzbnw









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  Reply # 295057 31-Jan-2010 23:59
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hmmm, okay, ill do that :) wonder if they respond.. lol





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  Reply # 295058 1-Feb-2010 00:02
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The form says within 24 hours :)

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  Reply # 295059 1-Feb-2010 00:04
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yaaaaaaaaaaaay

:D

spell checker time ;)





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  Reply # 295073 1-Feb-2010 07:23
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Security is one of the reasons I would think - nothing to stop anyone calling up knowing your number and just transferring your credit to their number otherwise, is there? And I'm pretty sure you wouldn't want that.



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  Reply # 295086 1-Feb-2010 08:36
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well you could have a pin on your account, like on vodafone...





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  Reply # 295114 1-Feb-2010 10:18
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Regardless of that, there are too many obstacles (both technical and otherwise) to have this happen.

Yes it is possible.

No, Telecom are not going to do it. It's either all the balance, or none.




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  Reply # 295117 1-Feb-2010 10:24
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yeah, IF they let you, they only let you transfer it for a fiew reasons, its stupid!





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  Reply # 295119 1-Feb-2010 10:33
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If you go to a Telecom Retail Store, they shouldn't ask you why.




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  Reply # 295121 1-Feb-2010 10:35
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im betting theyl tell me to ring the help desk..





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  Reply # 295123 1-Feb-2010 10:38
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PM me with the numbers, I'll do it now.




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