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kiwiscoota
237 posts

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  #299344 15-Feb-2010 22:29
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Latest on Stuff
Last updated 21:59 15/02/2010

Telecom is tonight again having trouble with its XT cellular network.

Telecom posted on its Twitter account at about 9pm tonight: "We had problems with a small number of XT sites. This seems to be easing."

Telecom XT customers from around the country have posted complaints on Twitter and online forums, and emailed Stuff.co.nz about problems with the network tonight, including being unable to send text messages, and hearing a busy signal when trying to make a call.

Telecom spokesman Mark Watts was as yet unable to confirm what areas were without service.

NealR
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  #299346 15-Feb-2010 22:34
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Be assured we are aware of the performance issues some customers are experiencing. Tech teams are working to resolve this.





The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

 
 
 
 


hamish225
1323 posts

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  #299347 15-Feb-2010 22:36
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NealR: Be assured we are aware of the perforance issues some custoemrs are experiencing. Tech teams are working to resolve this.




tell them to do their job better.


as soon as two degrees get txt plans im moving.





freitasm
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#299348 15-Feb-2010 22:40
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hamish225: tell them to do their job better.


That was rude and uncalled for. Those kinds of faults are not there because people don't do their jobs.

Why would Telecom have any interest in keeping us updated, after you post this here?

Consider this a warning.





 

 

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hamish225
1323 posts

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  #299349 15-Feb-2010 22:42
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freitasm:
hamish225: tell them to do their job better.


That was rude and uncalled for. Those kinds of faults are not there because people don't do their jobs.

Why would Telecom have any interest in keeping us updated, after you post this here?

Consider this a warning.




well theyre the ones who are ment to be fixing it and stoping this from happening. not my fult.





oldmaknz
536 posts

Ultimate Geek


  #299350 15-Feb-2010 22:47

None of this is Telecom's fault -- at least the last two outages were not. If anyone is to blame it would be Alcatel-Lucent, who are in fact helping Telecom fund the compensation package.

Obviously I'm not sure what's causing this issue, but stuff happens. Quite frankly I prefer my $20 free credit over 3 days with patchy coverage.

Johnk
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  #299351 15-Feb-2010 22:48
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hamish225:
NealR: Be assured we are aware of the perforance issues some custoemrs are experiencing. Tech teams are working to resolve this.




tell them to do their job better.


as soon as two degrees get txt plans im moving.



I dont think "do their job better" is a good comment?


I am pretty sure it would go without saying that telecom would want the best possible outcome from any incident, big or small and that doing their job at the best they can would be the main focus point?






 
 
 
 


shrub
550 posts

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  #299353 15-Feb-2010 22:52
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Txt is working but are late and in wrong order when they do come in. chch btw

freitasm
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  #299354 15-Feb-2010 22:52
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hamish225:
freitasm:
hamish225: tell them to do their job better.


That was rude and uncalled for. Those kinds of faults are not there because people don't do their jobs.

Why would Telecom have any interest in keeping us updated, after you post this here?

Consider this a warning.




well theyre the ones who are ment to be fixing it and stoping this from happening. not my fult.


Yes they are the ones working to fix it. No, it's not your fault. But it's not their fault either.



And they are working on it. We don't know yet what's the problem, if it's related to previous problems or not. So until then, saying "tell them to do their job better" is just bad.

By the tone of your reply I think you didn't understand my warning.




 

 

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Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


nitrotech
1259 posts

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  #299355 15-Feb-2010 22:53
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hamish225:

well theyre the ones who are ment to be fixing it and stoping this from happening. not my fult.


I wonder if you've ever fixed something for someone only to find that the next day it develops another unrelated fault, could be a piece of tech gear or a car or whatever - it's frustrating for everyone but it doesn't mean that someone hasn't done their job properly on the hardware side - could be software or a whole range of things.

The fact is that when you've got technology you've got the potential for failure, let's cut the boys (and girls) at the front line a bit of slack

kiwiscoota
237 posts

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  #299356 15-Feb-2010 22:56
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Johnk:
hamish225:
NealR: Be assured we are aware of the perforance issues some custoemrs are experiencing. Tech teams are working to resolve this.


tell them to do their job better.

as soon as two degrees get txt plans im moving.



I dont think "do their job better" is a good comment?

I am pretty sure it would go without saying that telecom would want the best possible outcome from any incident, big or small and that doing their job at the best they can would be the main focus point?


I agree 100% with JohnK, the poor techs would be under enormous pressure from Telecom management at all levels to get the XT Network back to normal operations.


arnies
371 posts

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  #299361 15-Feb-2010 23:17
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Has everyone seen this vodafone ad?



NealR
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  #299363 15-Feb-2010 23:25
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Official Statement unedited by me:
Telecom advised customers this evening of intermittent disruption to SMS service on its XT network since early evening.

The disruption appears to have predominantly affected SMS (texting) services, with a much smaller level of disruption to voice services on the network.

Around 20% of SMS messages may have failed at the first sending attempt.

The issue are related to very high levels of traffic.

Telecom continues to monitor the situation closely and will update customers as new information comes to hand.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

HiJinx
253 posts

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  #299364 15-Feb-2010 23:29
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May I just say a big thanks to NealR who is keeping us updated throughout this. It's absolutely great to see! Well done in my books.




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E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508  F: 0800897451

arnies
371 posts

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  #299365 15-Feb-2010 23:36
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Yeah must be hard - no one wants these faults. He's doing well.

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