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  Reply # 299549 16-Feb-2010 17:58
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nitrotech:
exportgoldman:

This culture lets all hold hands and say everyone gets a 'achievement' and no one's to blame drives me nuts.



You raise a good point, but outages/failures could all be down to a single component incorrectly soldered on a circuit board somewhere in the brains of the system - can we blame the robotic arm that soldered it? or the people who deal with the aftermath?

Not saying it's a component failure, I have no idea, but I know that everyone at telecom will be putting in 120% to get it right.



I know the Telecom staff are dedicated and will be working long and hard, but for your example of the circuit board, if someone designed the network to have a single point of failure of that chip/board then that is a failure right there in that designers job. Carrier grade networks are the most reliable deployed networks, they have all this wonderful fault resilient technology invented specifically to get to that magic five nines dialtone reliability.

I don't know what the problem is either but 3 days outages and multiple failures with single point of failures don't have the ring of carrier grade world class networks to me. I don't know how to build or maintain networks like this, but is this what you simply have to expect from a new 3G network? People say Telstra's 850Mhz MCDMA network in Australia had the same teething problems.

The question that still stumps me is if Telecom did buy such a world class network how come they didn't use IP to the cell sites, so they could reroute and load balance RNC controllers instead of using older emulated? cirtcuit switched connections. That still puzzles me.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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  Reply # 299558 16-Feb-2010 18:44
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nate:
friedCrumpet: Wow, is this really how companies think? That before twitter customers didn't care about timely information about service outages?

It strikes me as absolutely bizarre that one has to use some 3rd party website in order to get timely information out of a company.


It depends on what your definition of timely is.  If you aren't able to send an SMS do you expect to see an update on the main Telecom site within the hour or do you tweet and expect an answer within a couple minutes?


My point was, that if Telecom - and actually companies in general - have discovered that because of Twitter their customers want realtime updates, then actually they have wanted this since before Twitter.

The only expectation I have is that if a status update is placed on Twitter it should also be on the companies own website too.  You shouldn't need to scour the web for 3rd party sites for status updates.

Anyway this is getting OT, I was only reacting to posts further up the thread, the outage hasn't affected me at all.

 
 
 
 


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  Reply # 299563 16-Feb-2010 19:25
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timaru was down for some time time, it was patchy throughout the day, all working now

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Reply # 299567 16-Feb-2010 19:39
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Tried the hard reset as recommended by Telecom, still having issues here in south Christchurch, sms not sending until 2nd attempt or mates receiving the sms but my phone still saying that its still in my outbox and not sent?. Also receiving the same sms multiple times.

Getting frustrated that Christchurch always seems 2 have the most problems. Where equally as important as Auckland lol

*Update* getting unable to send sms error message

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  Reply # 299576 16-Feb-2010 20:44
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exportgoldman: The question that still stumps me is if Telecom did buy such a world class network how come they didn't use IP to the cell sites, so they could reroute and load balance RNC controllers instead of using older emulated? cirtcuit switched connections. That still puzzles me.


And.. how many networks around the world are currently doing this?




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  Reply # 299591 16-Feb-2010 21:14
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THIS IS STUPID. Christchurch still not sending texts properly for me :\ Ive rung telecom but still nothing.


:(
I want compensation :\

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Master Geek


  Reply # 299596 16-Feb-2010 21:18
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With all this compensation due to outages, I might never have to pay a bill again!

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  Reply # 299598 16-Feb-2010 21:21
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Once again the Geekzone apology machine swings into action(and you know who you are)...if you are all so knowledgeable why were you so protective of XT when it launched...people asked valid questions...but it seemed like the emperors new clothes...and it still goes on...come on forum show some backbone and put the pressure on Telecom to come clean...is this network a DOG ? or are you all going to be geeks with no gonads?

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  Reply # 299602 16-Feb-2010 21:27
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woody53: Once again the Geekzone apology machine swings into action(and you know who you are)...if you are all so knowledgeable why were you so protective of XT when it launched...people asked valid questions...but it seemed like the emperors new clothes...and it still goes on...come on forum show some backbone and put the pressure on Telecom to come clean...is this network a DOG ? or are you all going to be geeks with no gonads?


There are plenty of people criticising Telecom in here.

Maybe you could ask the mainstream media why the XT outage made such an insignificant news story today?


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  Reply # 299605 16-Feb-2010 21:29
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sbiddle:
exportgoldman: The question that still stumps me is if Telecom did buy such a world class network how come they didn't use IP to the cell sites, so they could reroute and load balance RNC controllers instead of using older emulated? cirtcuit switched connections. That still puzzles me.


And.. how many networks around the world are currently doing this?





0 cause its not that simple

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Reply # 299607 16-Feb-2010 21:32
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woody53: Once again the Geekzone apology machine swings into action(and you know who you are)...if you are all so knowledgeable why were you so protective of XT when it launched...people asked valid questions...


Are you talking about sbiddle? He asked a question, no apology there.

woody53: come on forum show some backbone and put the pressure on Telecom to come clean...is this network a DOG ? or are you all going to be geeks with no gonads?


Whatever it is the problem, my guess is Telecom won't say anything on the record until their "review" is done.





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  Reply # 299612 16-Feb-2010 21:41
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Mainstream media have reported it and geekzone is mentioned.....We all know some posters have the ear of telecom and we also know some posters livelihoods are from telecommunications......what I wonder is the 'influence' of geekzone being used for the betterment of the end subscriber or are some people on geekzone to provide coporate spin? And I know some of you will be indignant by this suggestion but get over your fascination with technology and chase the reality...it dont work...what are they going to do.....Morning Report portrayed a man ready to catch the next tin budgie home ..E&OE

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  Reply # 299615 16-Feb-2010 21:54
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woody53: Mainstream media have reported it and geekzone is mentioned.....We all know some posters have the ear of telecom and we also know some posters livelihoods are from telecommunications......what I wonder is the 'influence' of geekzone being used for the betterment of the end subscriber or are some people on geekzone to provide coporate spin? And I know some of you will be indignant by this suggestion but get over your fascination with technology and chase the reality...it dont work...what are they going to do.....Morning Report portrayed a man ready to catch the next tin budgie home ..E&OE


Take a chill pill dude

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  Reply # 299620 16-Feb-2010 21:58
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Oh another outage? Fine in Hamilton all day.




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  Reply # 299628 16-Feb-2010 22:25
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woody53: ...get over your fascination with technology...


Last time I checked, this was a forum for geeks, by geeks.  The little subtext under the logo in the corner might give you a clue as to what people like to talk about here.


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