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591 posts

Ultimate Geek
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Topic # 57591 18-Feb-2010 11:33
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Is anyone having problems with the "rollover
' date/time  on an XT plan?

I signed up recently and the XT info said the plan will be reset on the 17th.
I tried to find out the exact time, and got midnight on the 16th,midnight on the 23rd?, midnight on the 17th, ( but dont use it after midday or it may curt into the next month's paln)... are you kidding me?

So I went into the Orb shop that I signed up with , and after a few calls , was told it is definitely midnight on the 17th.

So yesterday around 11am I checked the balance, had X amount of minutes etc, and was still " going to be reset on the 17th.

All good , later on I made a phone call.

Today on checking the info, I find I am missing 5 minutes from the monthly plan.
A phone call later I am told it resets on the 16th at midnight , but hang on at 11 am , I still had time left.

The long and the short of it now is I am told
"It will reset sometime on the 17th, but we cant tell you when, if you want to make any calls you have to check your usage first"

So after emails,phone calls and visits to the store I am still none the wiser.

Surely this cant be correct, and there should be a specific time when the plan ends/ starts ?




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473 posts

Ultimate Geek
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  Reply # 300086 18-Feb-2010 11:40
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Your Telecom account will show the period covered ie, 17/01/2010 - 16/02/2010. This should match up the Tworld accessable from your phone. As for the exact time of rollover I was on the understanding it is alway 0:00 midnight. You could always call 123 / 126 and state "billing issue" and they ( the accounts section ) can look at it for you. If you are in business you can request a change of billing. I did so align my billing period to the end of the month ie 01/02/2010 - 28/02/2010



591 posts

Ultimate Geek
+1 received by user: 28

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  Reply # 300114 18-Feb-2010 13:22
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n00dy: Your Telecom account will show the period covered ie, 17/01/2010 - 16/02/2010. This should match up the Tworld accessable from your phone. As for the exact time of rollover I was on the understanding it is alway 0:00 midnight. You could always call 123 / 126 and state "billing issue" and they ( the accounts section ) can look at it for you. If you are in business you can request a change of billing. I did so align my billing period to the end of the month ie 01/02/2010 - 28/02/2010



That was who I called.

He apologised for me not getting the correct information( though each time I called I got a different answer) and said 
"It will reset sometime on the 17th, but we cant tell you when, if you want to make any calls you have to check your usage first"

 
 
 
 


42 posts

Geek
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  Reply # 300299 19-Feb-2010 09:29
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Hi,

Looking at the terms for the XT Onerate monthy plans..

Included minutes are allocated per billing period. Your included minutes will be refreshed at 4 pm on the last day of each billing period and may not be carried over from one billing period to the next.

This was taken from
http://www.telecom.co.nz/help/content/0,10709,206249-204568,00.html?link=rdt#20045741

This means in your example 16:00 on the 17th.

Cheers
Peebz

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