Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
Batman
Mad Scientist
29715 posts

Uber Geek

Trusted
Lifetime subscriber

  #310879 24-Mar-2010 17:40
Send private message

try between 1 am and 10 am? there might be a few leeches in your neighbourhood as ... i agree you should get higher sync speeds :) but you're not being ripped off that's totally different. telecom never promised you a certain speed that's not part of the contract

 
 
 
 

Shop now on Samsung phones, tablets, TVs and more (affiliate link).
Mooseboy
124 posts

Master Geek


  #310926 24-Mar-2010 19:06
Send private message

DoucheBagz:
johnr: What is wrong with those speeds and you are doing speedtests at peak time



thats my speed all the time, as i said i get a max of 650kb/s at any time

kb/s or kB/s? Firefox reports speeds in kilobytes per second, if you use it.

DoucheBagz

30 posts

Geek


  #310964 24-Mar-2010 20:35
Send private message

650kb/s as in 650 kilobytes transferred per second or 5.2mbit



Mooseboy
124 posts

Master Geek


  #310967 24-Mar-2010 20:40
Send private message

DoucheBagz: 650kb/s as in 650 kilobytes transferred per second or 5.2mbit


Those aren't bad speeds then...

DoucheBagz

30 posts

Geek


  #310968 24-Mar-2010 20:41
Send private message

but i would much rather be getting the 18.5mbit my modem syncs at, or at least 14mbit

System
521 posts

Ultimate Geek


  #310997 24-Mar-2010 21:35
Send private message

thats your sync speed, you will not reach speeds that high but i would of expected speeds over 1MB/s at least




PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.


DoucheBagz

30 posts

Geek


  #311027 24-Mar-2010 22:04
Send private message

System: thats your sync speed, you will not reach speeds that high but i would of expected speeds over 1MB/s at least


i would love to have 1mb/s , i was talking to someone earlier and they said my plan could still be set at adsl1 speeds? could this be the problem? 



eXDee
4032 posts

Uber Geek

Trusted

  #311069 24-Mar-2010 23:55
Send private message

I'm going to step out of the current norm in this thread and agree he isnt getting the speed he should be in _theory_.

So far its all been generic ISP responses of "best effort service" "peak times" etc but burst speed should still be going a lot higher than what hes getting. Yawn.

You've had the cabinet for nearly a year if that telecom wholesale site is to be correct. I reckon you're on the wrong line profile or plan.

The reason i say this is because i too got upgraded to a cabinet. I synced at 20mbit however managed _exactly_ 10mbit (yes downloads went exactly 1250kb/s) no matter the source and no matter the time. After call after call to telstraclear, i had my line profile reset, plan reset and kept persisting past the generic ISP responses.
Eventually, i got a call that was being monitored for training purposes.
The guy was incredibly helpful and i believe he put through a PVC Rebuild with telecom wholesale who will not do this usually as a standard troubleshooting procedure.
This fixed the problem and now i get the speeds that you're after. Downloads go at 2250kb/s = 18mbit (syncrate 20mbit)

Yes what others are saying is totally correct and should definitely be noted before you press the issue -ie i did many tests at many times of the day, tried different modems and we already have a central splitter installed which negates filters. I did everything possible on my end for an entire month.

But ive been in your shoes before and its very frustrating to be given these responses over and over when there is clearly a problem past the usual speed reasons given.

So my advice is, do as much as possible on your end to determine that its NONE of the factors people have mentioned. When you've done this, then begin to press the issue, and get a handsfree headset to bear the hold times. Just be totally sure its not your end before you occupy the helpdesk. And NO telecom are not ripping you off either as others have said.

Just my 2c.

eXDee
4032 posts

Uber Geek

Trusted

  #311075 25-Mar-2010 00:08
Send private message

For some reason edit is messing up and my post isnt updating.

Triple check that isnt your modem as i mentioned - i've used a Linksys WAG54G2 which synced at the same speed as my Dynalink but only managed 12mbit tops (yes it was ADSL2+ not ADSL2, i checked everything i could think of).
It made zero sense. Plugging the dynalink back in gave me higher speeds again.

So borrow more than one brand of modem to make sure it isnt this.

Batman
Mad Scientist
29715 posts

Uber Geek

Trusted
Lifetime subscriber

  #311077 25-Mar-2010 00:13
Send private message

good point actually ... i used to have the same problemo
http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=39487

Ragnor
8196 posts

Uber Geek

Trusted

  #311093 25-Mar-2010 01:19
Send private message

Some more questions:

What OS are you using XP, Vista, Windows 7?
Are you connected to the router/modem by wireless or network cable?
What speed do you get downloading the 350MB test file from http://zeus.jetstream.co.nz/ ?

Compare speeds from that server inside and outside peak time (peak time is ~4pm-10pm).

simpsonp
13 posts

Geek


  #311114 25-Mar-2010 07:42
Send private message

Far out . . . if only I could get those speeds on fixed line . . I'm just out of AKL. I often switch over to mobile data at peak times to get better results. . . especially with uplink using HSUPA.

PhantomSS
25 posts

Geek


  #311216 25-Mar-2010 11:53
Send private message

DoucheBagz: 650kb/s as in 650 kilobytes transferred per second or 5.2mbit


WRONG. 650kb/s is 650 kilobits. b for bits B for bytes.

Kyanar
4089 posts

Uber Geek

ID Verified
Trusted

  #312681 29-Mar-2010 23:25
Send private message

eXDee:
The guy was incredibly helpful and i believe he put through a PVC Rebuild with telecom wholesale who will not do this usually as a standard troubleshooting procedure.


A PVC Rebuild?  That's the first thing most ISPs try as part of the troubleshooting procedure.  It's better known to the non-techies as a "port reset".  And yes, it will quite frequently solve the issue.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Māori Artists Launch Design Collection with Cricut ahead of Matariki Day
Posted 15-Jun-2025 11:19


LG Launches Upgraded webOS Hub With Advanced AI
Posted 15-Jun-2025 11:13


One NZ Satellite IoT goes live for customers
Posted 15-Jun-2025 11:10


Bolt Launches in New Zealand
Posted 11-Jun-2025 00:00


Suunto Run Review
Posted 10-Jun-2025 10:44


Freeview Satellite TV Brings HD Viewing to More New Zealanders
Posted 5-Jun-2025 11:50


HP OmniBook Ultra Flip 14-inch Review
Posted 3-Jun-2025 14:40


Flip Phones Are Back as HMD Reimagines an Iconic Style
Posted 30-May-2025 17:06


Hundreds of School Students Receive Laptops Through Spark Partnership With Quadrent's Green Lease
Posted 30-May-2025 16:57


AI Report Reveals Trust Is Key to Unlocking Its Potential in Aotearoa
Posted 30-May-2025 16:55


Galaxy Tab S10 FE Series Brings Intelligent Experiences to the Forefront with Premium, Versatile Design
Posted 30-May-2025 16:14


New OPPO Watch X2 Launches in New Zealand
Posted 29-May-2025 16:08


Synology Premiers a New Lineup of Advanced Data Management Solutions
Posted 29-May-2025 16:04


Dyson Launches Its Slimmest Vaccum Cleaner PencilVac
Posted 29-May-2025 15:50


OPPO Reno13 Pro 5G Review 
Posted 29-May-2025 15:33









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac