Telecoms ripping me off?

Forums › Spark New Zealand › Telecoms ripping me off?

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Batman

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Reply # 310879 24-Mar-2010 17:40

try between 1 am and 10 am? there might be a few leeches in your neighbourhood as ... i agree you should get higher sync speeds :) but you're not being ripped off that's totally different. telecom never promised you a certain speed that's not part of the contract

Mooseboy

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Reply # 310926 24-Mar-2010 19:06

DoucheBagz:
johnr: What is wrong with those speeds and you are doing speedtests at peak time

thats my speed all the time, as i said i get a max of 650kb/s at any time

kb/s or kB/s? Firefox reports speeds in kilobytes per second, if you use it.

DoucheBagz

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Reply # 310964 24-Mar-2010 20:35

650kb/s as in 650 kilobytes transferred per second or 5.2mbit

Mooseboy

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Reply # 310967 24-Mar-2010 20:40

DoucheBagz: 650kb/s as in 650 kilobytes transferred per second or 5.2mbit

Those aren't bad speeds then...

DoucheBagz

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Reply # 310968 24-Mar-2010 20:41

but i would much rather be getting the 18.5mbit my modem syncs at, or at least 14mbit

System

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Reply # 310997 24-Mar-2010 21:35

thats your sync speed, you will not reach speeds that high but i would of expected speeds over 1MB/s at least

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DoucheBagz

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Reply # 311027 24-Mar-2010 22:04

System: thats your sync speed, you will not reach speeds that high but i would of expected speeds over 1MB/s at least

i would love to have 1mb/s , i was talking to someone earlier and they said my plan could still be set at adsl1 speeds? could this be the problem?

eXDee

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Reply # 311069 24-Mar-2010 23:55

I'm going to step out of the current norm in this thread and agree he isnt getting the speed he should be in _theory_.

So far its all been generic ISP responses of "best effort service" "peak times" etc but burst speed should still be going a lot higher than what hes getting. Yawn.

You've had the cabinet for nearly a year if that telecom wholesale site is to be correct. I reckon you're on the wrong line profile or plan.

The reason i say this is because i too got upgraded to a cabinet. I synced at 20mbit however managed _exactly_ 10mbit (yes downloads went exactly 1250kb/s) no matter the source and no matter the time. After call after call to telstraclear, i had my line profile reset, plan reset and kept persisting past the generic ISP responses.
Eventually, i got a call that was being monitored for training purposes.
The guy was incredibly helpful and i believe he put through a PVC Rebuild with telecom wholesale who will not do this usually as a standard troubleshooting procedure.
This fixed the problem and now i get the speeds that you're after. Downloads go at 2250kb/s = 18mbit (syncrate 20mbit)

Yes what others are saying is totally correct and should definitely be noted before you press the issue -ie i did many tests at many times of the day, tried different modems and we already have a central splitter installed which negates filters. I did everything possible on my end for an entire month.

But ive been in your shoes before and its very frustrating to be given these responses over and over when there is clearly a problem past the usual speed reasons given.

So my advice is, do as much as possible on your end to determine that its NONE of the factors people have mentioned. When you've done this, then begin to press the issue, and get a handsfree headset to bear the hold times. Just be totally sure its not your end before you occupy the helpdesk. And NO telecom are not ripping you off either as others have said.

Just my 2c.

eXDee

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Reply # 311075 25-Mar-2010 00:08

For some reason edit is messing up and my post isnt updating.

Triple check that isnt your modem as i mentioned - i've used a Linksys WAG54G2 which synced at the same speed as my Dynalink but only managed 12mbit tops (yes it was ADSL2+ not ADSL2, i checked everything i could think of).
It made zero sense. Plugging the dynalink back in gave me higher speeds again.

So borrow more than one brand of modem to make sure it isnt this.

Batman

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Reply # 311077 25-Mar-2010 00:13

good point actually ... i used to have the same problemo
http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=39487

Ragnor

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Reply # 311093 25-Mar-2010 01:19

Some more questions:

What OS are you using XP, Vista, Windows 7?
Are you connected to the router/modem by wireless or network cable?
What speed do you get downloading the 350MB test file from http://zeus.jetstream.co.nz/ ?

Compare speeds from that server inside and outside peak time (peak time is ~4pm-10pm).

simpsonp

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Reply # 311114 25-Mar-2010 07:42

Far out . . . if only I could get those speeds on fixed line . . I'm just out of AKL. I often switch over to mobile data at peak times to get better results. . . especially with uplink using HSUPA.

PhantomSS

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Reply # 311216 25-Mar-2010 11:53

DoucheBagz: 650kb/s as in 650 kilobytes transferred per second or 5.2mbit

WRONG. 650kb/s is 650 kilobits. b for bits B for bytes.

Kyanar

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Reply # 312681 29-Mar-2010 23:25

eXDee:
The guy was incredibly helpful and i believe he put through a PVC Rebuild with telecom wholesale who will not do this usually as a standard troubleshooting procedure.

A PVC Rebuild? That's the first thing most ISPs try as part of the troubleshooting procedure. It's better known to the non-techies as a "port reset". And yes, it will quite frequently solve the issue.

I finally have fibre! Had to leave the country to get it though.

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