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14 posts

Geek
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40 posts

Geek
+1 received by user: 1


  Reply # 321375 21-Apr-2010 16:51
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bob2009:
shadybrothers:
sbiddle:
shadybrothers:
Are there any ISP's in New Zealand that do not have ANY issues surrounding their broadband? 


Plenty. The issue comes down to how much you're willing to pay.

If you're with a fibre provider you can get guaranteed bandwidth, such as 4Mbps pipe with a 20GB cap for probably somewhere in the vicinity of $500 per month. Likewise you could probably get an ADSL provider to guarantee 1Mbps performance with unlimited data for a similar amount.



Kind of a shame really, this plan used to be great for our households needs, the great part was the phone + broadband bundle for a great price.

To switch ISP I will require $199 to break with Telecom, keep my existing phone line (not sure how much this costs monthly) and around $89.95 - $99.95 per month for a plan with a 60GB allowance.

Starts to get a tad pricey.

I do hope that Telecom can find some middle ground with their experiment as this was a great plan for months.  


they rip us off big time


I think it's probably fair to say that there's a significant number of people on BigTime making very good use of the 'all you can eat' policy. I wouldn't be surprised to find out that 10% of the customer base are consuming 80% of the bandwidth. As a business how can you manage the bandwidth (and your costs) without impacting your more typical Internet users? Seems like it's a pretty hard thing to do based on all the complaints about poor international http performance!

I wonder if this is why no other ISPs have tried to offer something similar. Maybe they've all decided that there's no money to be made in offering an all you can eat plan.

167 posts

Master Geek


  Reply # 321421 21-Apr-2010 19:04
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Yay my speeds doubled, Im now getting an incredible 75kbps of 10 Threads.
/s FFS



174 posts

Master Geek


  Reply # 321463 21-Apr-2010 21:09
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Well,
just got home from work this evening,
was hoping and praying that everything would
be back to "Normal", but....



518 posts

Ultimate Geek


  Reply # 321468 21-Apr-2010 21:36
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mortiis33: Well,
just got home from work this evening,
was hoping and praying that everything would
be back to "Normal", but....




Its probably because your downloading from Hotfile, try a non-file sharing HTTP site ie not something like rapidshare, megaupload and hotfile and see if your speed is any different




PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.




174 posts

Master Geek


  Reply # 321471 21-Apr-2010 21:44
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System:
mortiis33: Well,
just got home from work this evening,
was hoping and praying that everything would
be back to "Normal", but....




Its probably because your downloading from Hotfile, try a non-file sharing HTTP site ie not something like rapidshare, megaupload and hotfile and see if your speed is any different



Well - this is from download.com - and this is the standard speed for EVERY http
related download, weather it be file-sharing related or not...



518 posts

Ultimate Geek


  Reply # 321473 21-Apr-2010 21:49
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Well i am on Big Time too and i can get 180KB/s off websites that arn't filesharing ones




PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.




174 posts

Master Geek


  Reply # 321476 21-Apr-2010 21:56
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System: Well i am on Big Time too and i can get 180KB/s off websites that arn't filesharing ones


Then you are (sadly) one of the luckier ones.

7 posts

Wannabe Geek


  Reply # 321509 22-Apr-2010 01:05
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mortiis33:
System: Well i am on Big Time too and i can get 180KB/s off websites that arn't filesharing ones


Then you are (sadly) one of the luckier ones.


Are those NZ hosted sites or international ones?

I can get decent speeds off anything cached locally (to NZ)... including YouTube which would be fantastic if I was remotely interested in it but I've only used it to test my connection after people have said here that YouTube speeds were good.... now if only the online business I was trying to run was YouTube... sadly it's not and this speed "issue" is having a serious effect on me being able to use my UK hosted equipment and correspond with my UK based staff.

Seemingly any http, Pop3, FTP, VPN traffic whatsoever that I try is limited to <100kb/s and more often than not is between 50-70kb/s if not (regularly) lower.... it also doesn't matter what time of the day it is either.  Go back a couple of weeks and I was getting speed of between 700k and 1mb/s.

I've chased my ongoing complaint with Telecom and have been advised that the matter is still under investigation.  They went on to explain however that he could see that the issue was in relation to the big-time plan and recommends that I change plans whilst their investigations continue.

Interestingly, the first time this happened for me I was told it was the result of a major outage in the UAE... I was then assured that things would return to normal once the outage had been repaired.... things did get back to normal for a brief period (perhaps a week or so) and then this is now happenning....

I don't fancy my chances of getting them to confirm whether it's a technical issue that's going to be resolved or a traffic management system that's here to stay... but I guess I'll try all the same.

It's rather frustrating though.. I've only somewhat recently emigrated to NZ from the UK where I enjoyed entirely unlimited download capacity on a line that (if it were not for my distance from the exchange restricting it to 2-3mb) would have given me speeds of up to 8mb and has (since I left) been upgraded to speeds of up to 24mb... granted I was paying around double the cost of Big Time from Telecom, but still, it feels like I've been forced back to the good old days of almost (but not quite) dial up!  I wouldn't mind either but if Telecom wanted to charge me double the price to get back the speeds that I had prior to "whatever has happened" happening, I'd pay it!

Still, I'm living in a house set in grounds that I couldn't afford in the UK so there are plus's, but even so... connectivity wise, NZ is sooooo far behind the times it's untrue... of course I understand the Supply/Demand argument(s)... it doesn't make it any less frustrating though.

281 posts

Ultimate Geek
+1 received by user: 8


  Reply # 321522 22-Apr-2010 06:23
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thedtb:
mortiis33:
System: Well i am on Big Time too and i can get 180KB/s off websites that arn't filesharing ones


Then you are (sadly) one of the luckier ones.


Are those NZ hosted sites or international ones?

I can get decent speeds off anything cached locally (to NZ)... including YouTube which would be fantastic if I was remotely interested in it but I've only used it to test my connection after people have said here that YouTube speeds were good.... now if only the online business I was trying to run was YouTube... sadly it's not and this speed "issue" is having a serious effect on me being able to use my UK hosted equipment and correspond with my UK based staff.

Seemingly any http, Pop3, FTP, VPN traffic whatsoever that I try is limited to <100kb/s and more often than not is between 50-70kb/s if not (regularly) lower.... it also doesn't matter what time of the day it is either.  Go back a couple of weeks and I was getting speed of between 700k and 1mb/s.

I've chased my ongoing complaint with Telecom and have been advised that the matter is still under investigation.  They went on to explain however that he could see that the issue was in relation to the big-time plan and recommends that I change plans whilst their investigations continue.

Interestingly, the first time this happened for me I was told it was the result of a major outage in the UAE... I was then assured that things would return to normal once the outage had been repaired.... things did get back to normal for a brief period (perhaps a week or so) and then this is now happenning....

I don't fancy my chances of getting them to confirm whether it's a technical issue that's going to be resolved or a traffic management system that's here to stay... but I guess I'll try all the same.

It's rather frustrating though.. I've only somewhat recently emigrated to NZ from the UK where I enjoyed entirely unlimited download capacity on a line that (if it were not for my distance from the exchange restricting it to 2-3mb) would have given me speeds of up to 8mb and has (since I left) been upgraded to speeds of up to 24mb... granted I was paying around double the cost of Big Time from Telecom, but still, it feels like I've been forced back to the good old days of almost (but not quite) dial up!  I wouldn't mind either but if Telecom wanted to charge me double the price to get back the speeds that I had prior to "whatever has happened" happening, I'd pay it!

Still, I'm living in a house set in grounds that I couldn't afford in the UK so there are plus's, but even so... connectivity wise, NZ is sooooo far behind the times it's untrue... of course I understand the Supply/Demand argument(s)... it doesn't make it any less frustrating though.


I appreciate that Big Time is the only Unlimited plan in NZ, but it's a consumer grade plan with very clear warnings about traffic management, if you want to run a business that requires certain standards of service then you really need to be using another product that goes someway to guarenteeing them.


479 posts

Ultimate Geek
+1 received by user: 26

Trusted

  Reply # 321526 22-Apr-2010 07:13
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To be quite honest, I cant really see telecom doing anything about slow file downloads especially Torrent or Similar related files. It is clearly stated in several locations, and by their staff when you signed up, that the plan is not suitable for everyone and that it is not suitable for file downloaders, torrents or gamers.

So what most people seem to be moaning about, is actually traffic that is clearly stated as being not within the scope of the plan, and traffic that is clearly stated that the plan is not designed for and falls within the traffic management systems of the plan.

The only issue I have with the Bigtime plan is the fact that I have had major issues connecting to Websites such as ANZ's internet banking etc, which is Australian Hosted. I have never had any issues with NZ sites.

So if your moaning about file downloading I suspect Telecom will just say "You were warned that the plan is not for File Downloading"




CraZeD,
Your friendly Southern Geeky Fellow :P
Want a free 21 day trial of Eve online? Click here

235 posts

Master Geek


  Reply # 321537 22-Apr-2010 07:42
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Does anyone else use iTunes to subscribe to / manage podcasts? I'm unable to download most of my subscriptions. Surprisingly I was able to download the mp3 direct from one of my podcast's website with no shaping / speed issues at all. Defeats the purpose of having subscribed via iTunes mind you ;)




this is a slap in the face!

518 posts

Ultimate Geek


  Reply # 321552 22-Apr-2010 08:12
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thedtb:
mortiis33:
System: Well i am on Big Time too and i can get 180KB/s off websites that arn't filesharing ones


Then you are (sadly) one of the luckier ones.


Are those NZ hosted sites or international ones?

I can get decent speeds off anything cached locally (to NZ)... including YouTube which would be fantastic if I was remotely interested in it but I've only used it to test my connection after people have said here that YouTube speeds were good.... now if only the online business I was trying to run was YouTube... sadly it's not and this speed "issue" is having a serious effect on me being able to use my UK hosted equipment and correspond with my UK based staff.

Seemingly any http, Pop3, FTP, VPN traffic whatsoever that I try is limited to <100kb/s and more often than not is between 50-70kb/s if not (regularly) lower.... it also doesn't matter what time of the day it is either.  Go back a couple of weeks and I was getting speed of between 700k and 1mb/s.

I've chased my ongoing complaint with Telecom and have been advised that the matter is still under investigation.  They went on to explain however that he could see that the issue was in relation to the big-time plan and recommends that I change plans whilst their investigations continue.

Interestingly, the first time this happened for me I was told it was the result of a major outage in the UAE... I was then assured that things would return to normal once the outage had been repaired.... things did get back to normal for a brief period (perhaps a week or so) and then this is now happenning....

I don't fancy my chances of getting them to confirm whether it's a technical issue that's going to be resolved or a traffic management system that's here to stay... but I guess I'll try all the same.

It's rather frustrating though.. I've only somewhat recently emigrated to NZ from the UK where I enjoyed entirely unlimited download capacity on a line that (if it were not for my distance from the exchange restricting it to 2-3mb) would have given me speeds of up to 8mb and has (since I left) been upgraded to speeds of up to 24mb... granted I was paying around double the cost of Big Time from Telecom, but still, it feels like I've been forced back to the good old days of almost (but not quite) dial up!  I wouldn't mind either but if Telecom wanted to charge me double the price to get back the speeds that I had prior to "whatever has happened" happening, I'd pay it!

Still, I'm living in a house set in grounds that I couldn't afford in the UK so there are plus's, but even so... connectivity wise, NZ is sooooo far behind the times it's untrue... of course I understand the Supply/Demand argument(s)... it doesn't make it any less frustrating though.


Nope its international, capped at 180KB/s international and off peak its a little higher just over 200KB/s




PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.


42 posts

Geek


  Reply # 321586 22-Apr-2010 10:23

Crazed is probably a Telecom employee by the sound of it. Sorry, but when we signed up we knew it wasn't suitable for gaming and p2p but had no idea i would have to wait 2 hours to download an installer. What part of "we will not put an artificial cap on your downloads" do you not understand.



174 posts

Master Geek


  Reply # 321587 22-Apr-2010 10:26
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nzpossum: Crazed is probably a Telecom employee by the sound of it. Sorry, but when we signed up we knew it wasn't suitable for gaming and p2p but had no idea i would have to wait 2 hours to download an installer. What part of "we will not put an artificial cap on your downloads" do you not understand.


"we will not put an artificial cap on your downloads"
Indeed, this here is false advertising, and blatant lies on Telecom's part, from our view.

I called them AGAIN this morning, got some asian person (suprise!), who said it was down to the traffic management software being fault and that they're working on replacing it.
x

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