Big Time - HTTP Downloads throttled 24/7 !!

Forums › Spark New Zealand (including Skinny and BigPipe) › Big Time - HTTP Downloads throttled 24/7 !!

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6469 posts

Uber Geek

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#321693 22-Apr-2010 14:35

ddwagnz: if people are abusing the plan, then why not cap them instead of all bigtime/telecom users. Surely their software is capable of limiting indivuals who have high usage.

How can you abuse a plan that has no data cap?

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13 posts

Geek

#321699 22-Apr-2010 14:44

mortiis33:
nzpossum: Crazed is probably a Telecom employee by the sound of it. Sorry, but when we signed up we knew it wasn't suitable for gaming and p2p but had no idea i would have to wait 2 hours to download an installer. What part of "we will not put an artificial cap on your downloads" do you not understand.

"we will not put an artificial cap on your downloads"
Indeed, this here is false advertising, and blatant lies on Telecom's part, from our view.

I called them AGAIN this morning, got some asian person (suprise!), who said it was down to the traffic management software being fault and that they're working on replacing it.
x

I think if you read the whole sentence not just cut parts of it out it makes alot more sense ...

Traffic Management - We don't place an artificial cap on the download or upload speed on the majority of the internet activity our customers have on this plan

I read it as yes they DO cap certain internet activity and CAN cap certain activity.

It's there discretion what is a minority and majority. That is where you would need to take your argument with telecom.

mortiis33

174 posts

Master Geek

#321705 22-Apr-2010 15:08

Telecom have blatantly REFUSED to give me anything in writing. This would (in effect) be to cover themselves, because most of the empoloyees probably don't even KNOW what the hell's going on there themselves.

I am starting to believe that this unlimited Dial-Up plan for $60 a month is what we're stuck with. Question is - how much longer do we stick with this before hunting for a new alternative?

gtti

2 posts

Wannabe Geek

#321711 22-Apr-2010 15:21

Right ... my first post - i just had to register to voice my opinion.

First of all, i work for Gen-i (Telecom) and i'm not ashamed to say it. I have nothing to do with XT, broadband etc. so don't ask me to fix your issues. My view is totally non biased.

I'm on Big Time as well and i am REALLY getting frustrated. I think it all started Thursday the 15th. It was a clear cut... working fine, i can max out my link (500kb/s) to the next day of 20 to 60kbps max. I left it for a few days thinking they are just having some shaping issues, but a week later its still the same if not worse.

To all the people saying "get over it.. you knew you were going to get traffic managed" - i hear you, BUT this is not the case. I've been using Big Time since day 1 and i can honestly say that it has always been as fast as my line allows (for http browsing/downloads anyway) It definately seems like there is an artifical cap on the connection and for this i feel ashamed that Telecom hasn't fixed it or communicated back to its customers (in this case myself included)

The traffic management is not acceptable for normal internet use, so i am assuming they are goign to try somethign to fix it. If not i will be P I S S E D. I can change to a 40GB plan, but with on demand tv and steam downloads, this is just not enough... especially if you are flatting with other people.

So in summary - Big Time is "broken" and i want it fixed

I had to wait 3 hours last night to download the latest nvidia driver - that is just not on.

Savageone

44 posts

Geek

#321715 22-Apr-2010 15:25

I've given up with trying to download anything too big. I'm trying to stick to just my game updates and work related stuff. Browsing seems fine all round for me which is a bonus but you can defintely tell when 9am hits lol

mortiis33

174 posts

Master Geek

#321725 22-Apr-2010 15:32

gtti: Right ... my first post - i just had to register to voice my opinion.

First of all, i work for Gen-i (Telecom) and i'm not ashamed to say it. I have nothing to do with XT, broadband etc. so don't ask me to fix your issues. My view is totally non biased.

I'm on Big Time as well and i am REALLY getting frustrated. I think it all started Thursday the 15th. It was a clear cut... working fine, i can max out my link (500kb/s) to the next day of 20 to 60kbps max. I left it for a few days thinking they are just having some shaping issues, but a week later its still the same if not worse.

To all the people saying "get over it.. you knew you were going to get traffic managed" - i hear you, BUT this is not the case. I've been using Big Time since day 1 and i can honestly say that it has always been as fast as my line allows (for http browsing/downloads anyway) It definately seems like there is an artifical cap on the connection and for this i feel ashamed that Telecom hasn't fixed it or communicated back to its customers (in this case myself included)

The traffic management is not acceptable for normal internet use, so i am assuming they are goign to try somethign to fix it. If not i will be P I S S E D. I can change to a 40GB plan, but with on demand tv and steam downloads, this is just not enough... especially if you are flatting with other people.

So in summary - Big Time is "broken" and i want it fixed

I had to wait 3 hours last night to download the latest nvidia driver - that is just not on.

Well mate... straight from someone who works for Gen-I/Telecom - And you are currently being shafted also... Big Time has always been good to me up until last week or so - when this happened. I am absolutely shocked that nobody has taken responsibily, and that their traffic management is now not even acceptable any more for using the internet on a daily basis.

mortiis33

174 posts

Master Geek

#321727 22-Apr-2010 15:35

Savageone: I've given up with trying to download anything too big. I'm trying to stick to just my game updates and work related stuff. Browsing seems fine all round for me which is a bonus but you can defintely tell when 9am hits lol

Took me al most 3 hours to download a 60MB driver :( Then it timed out at 85% and couldn't be resumed, I gave up and almost put my goddamn fist through the computer.

crazed

484 posts

Ultimate Geek

Trusted

#321736 22-Apr-2010 15:49

was that with or without a download manager and would you be so kind as to provide the URL for the driver, I would like to try it myself and see what I get.

As for timeouts yes I have had that myself.

CraZeD,
Your friendly Southern Geeky Fellow :P

shiroshadows

165 posts

Master Geek

#321775 22-Apr-2010 17:27

crazed: was that with or without a download manager and would you be so kind as to provide the URL for the driver, I would like to try it myself and see what I get.

As for timeouts yes I have had that myself.

I always get timeouts from sites like rapidshare, hotfile and deposit files

jhickmott

19 posts

Geek

#321779 22-Apr-2010 17:40

gtti: Right ... my first post - i just had to register to voice my opinion.

First of all, i work for Gen-i (Telecom) and i'm not ashamed to say it. I have nothing to do with XT, broadband etc. so don't ask me to fix your issues. My view is totally non biased.

I'm on Big Time as well and i am REALLY getting frustrated. I think it all started Thursday the 15th. It was a clear cut... working fine, i can max out my link (500kb/s) to the next day of 20 to 60kbps max. I left it for a few days thinking they are just having some shaping issues, but a week later its still the same if not worse.

To all the people saying "get over it.. you knew you were going to get traffic managed" - i hear you, BUT this is not the case. I've been using Big Time since day 1 and i can honestly say that it has always been as fast as my line allows (for http browsing/downloads anyway) It definately seems like there is an artifical cap on the connection and for this i feel ashamed that Telecom hasn't fixed it or communicated back to its customers (in this case myself included)

The traffic management is not acceptable for normal internet use, so i am assuming they are goign to try somethign to fix it. If not i will be P I S S E D. I can change to a 40GB plan, but with on demand tv and steam downloads, this is just not enough... especially if you are flatting with other people.

So in summary - Big Time is "broken" and i want it fixed

I had to wait 3 hours last night to download the latest nvidia driver - that is just not on.

One of the best posts I read in relation to this Telecom Big Time issue.

Telecom are intentionally disclosing the problems they are facing to avoid some more media airtime.

James

mortiis33

174 posts

Master Geek

#321780 22-Apr-2010 17:41

jhickmott:
gtti: Right ... my first post - i just had to register to voice my opinion.

First of all, i work for Gen-i (Telecom) and i'm not ashamed to say it. I have nothing to do with XT, broadband etc. so don't ask me to fix your issues. My view is totally non biased.

I'm on Big Time as well and i am REALLY getting frustrated. I think it all started Thursday the 15th. It was a clear cut... working fine, i can max out my link (500kb/s) to the next day of 20 to 60kbps max. I left it for a few days thinking they are just having some shaping issues, but a week later its still the same if not worse.

To all the people saying "get over it.. you knew you were going to get traffic managed" - i hear you, BUT this is not the case. I've been using Big Time since day 1 and i can honestly say that it has always been as fast as my line allows (for http browsing/downloads anyway) It definately seems like there is an artifical cap on the connection and for this i feel ashamed that Telecom hasn't fixed it or communicated back to its customers (in this case myself included)

The traffic management is not acceptable for normal internet use, so i am assuming they are goign to try somethign to fix it. If not i will be P I S S E D. I can change to a 40GB plan, but with on demand tv and steam downloads, this is just not enough... especially if you are flatting with other people.

So in summary - Big Time is "broken" and i want it fixed

I had to wait 3 hours last night to download the latest nvidia driver - that is just not on.

One of the best posts I read in relation to this Telecom Big Time issue.

Telecom are intentionally disclosing the problems they are facing to avoid some more media airtime.

James

There WILL be media airtime, I can almost smell it now... and it smells GOOOOOOD!!!!

gtti

2 posts

Wannabe Geek

#321819 22-Apr-2010 20:04

"Telecom are intentionally disclosing the problems they are facing to avoid some more media airtime."

I hope that wasn't aimed at me, as i didnt speak on behalf of Telecom, i just work there. That was my own personal view and has got nothing to do with Telecom apart from them giving me a below average Big Time broadband experience!

jhickmott

19 posts

Geek

#321822 22-Apr-2010 20:08

gtti: "Telecom are intentionally disclosing the problems they are facing to avoid some more media airtime."

I hope that wasn't aimed at me, as i didnt speak on behalf of Telecom, i just work there. That was my own personal view and has got nothing to do with Telecom apart from them giving me a below average Big Time broadband experience!

Lol, no it wasn't aimed at you.

crazed

484 posts

Ultimate Geek

Trusted

#321826 22-Apr-2010 20:22

Well I have spent the last hour copying FTP addresses(25+ URL's) into webmin on my VPS, Downloaded over 400Mb of drivers and updates to it. The VPS is situated in Dallas Texas. In the morning I can easily pull files down off it at over 400kb/s

Now downloading them off my VPS(8.20pm) and the speed is going up and down like a yo-yo, from 10 to 110kb/s lol

CraZeD,
Your friendly Southern Geeky Fellow :P

thedtb

7 posts

Wannabe Geek

#321840 22-Apr-2010 21:25

Cymro:

I appreciate that Big Time is the only Unlimited plan in NZ, but it's a consumer grade plan with very clear warnings about traffic management, if you want to run a business that requires certain standards of service then you really need to be using another product that goes someway to guarenteeing them.

I agree.... but actually all I'm asking for is...

To be able to use my own company website (both http and ftp) and any other website that I need to access in the general course of running my business (almost all of which are external to NZ and subsequently suffering appallingly poor speeds right now)

To be able to use Remote Desktop (or equivalents) to take control of PC's/Servers sat in the UK

To connect to my UK office network via VPN and transfer files (word documents and excel spreadsheets and perhaps the odd graphic back and to)

To be able to download my emails from my UK hosted Pop3 email accounts.

So ok, the average consumer won't be using Remote Desktop or VPN connections, but even so these are not (in my case at least) bandwidth heavy.

I'm not actually asking therefore for a great deal more than a regular consumer would in terms of standards of service... I'd just like a decent standard of service... remember too that up and until some time in March when I first experienced slow speeds from Telecom (which were subsequently resolved prior to this latest issue taking hold) everything worked just fine!

Hell... I have in the past been sat on the beach, with my laptop, using a 3g mobile broadband connection to do all of the above... moreover, my first 5 months in NZ were spent alternating between our tent and hotels/motels and with said 3g mobile device (subject to coverage) was able to do all the above without any issues.

It is entirely unacceptable that I should be prevented from doing these things on a fixed line connection.

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