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208 posts

Master Geek


  #319289 16-Apr-2010 11:21
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I don't reckon it's a technical problem at all. I also don't think they'll be changing it back to how it was. I hope I'm wrong though.



174 posts

Master Geek


  #319291 16-Apr-2010 11:22
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Jizah: I don't reckon it's a technical problem at all. I also don't think they'll be changing it back to how it was. I hope I'm wrong though.


Jizah, what makes you think it's not technical? And I don't think they can LEGALLY do that without warning people or giving them an option etc...

 
 
 
 


1424 posts

Uber Geek

Trusted

  #319293 16-Apr-2010 11:24
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Just got of the phone with one of the CS.

Did tracert to international, national wesite and sent them. Was told they would be passed to BigTime support team and then they would investigate that.

The lady did not know why it started yesterday, and she hope it could be resolved. Drop of speed by 10 times is not acceptable. I would pay 10 times less if I could :( Can I? :)




helping others at evgenyk.nz




174 posts

Master Geek


  #319295 16-Apr-2010 11:27
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kobiak: Just got of the phone with one of the CS.

Did tracert to international, national wesite and sent them. Was told they would be passed to BigTime support team and then they would investigate that.

The lady did not know why it started yesterday, and she hope it could be resolved. Drop of speed by 10 times is not acceptable. I would pay 10 times less if I could :( Can I? :)


I bet they'd bloody fix the problem if everyone was paying 10 times less because of it!!!! It'd be fixed in a matter of minutes, I garuntee ya that!!!

208 posts

Master Geek


  #319310 16-Apr-2010 11:53
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mortiis33:
Jizah: I don't reckon it's a technical problem at all. I also don't think they'll be changing it back to how it was. I hope I'm wrong though.


Jizah, what makes you think it's not technical? And I don't think they can LEGALLY do that without warning people or giving them an option etc...


It's just the sort of thing Telecom would do. From the sounds of it, people were doing quite a bit of international traffic over HTTP so they just throttled it.



174 posts

Master Geek


  #319313 16-Apr-2010 11:57
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Jizah:
mortiis33:
Jizah: I don't reckon it's a technical problem at all. I also don't think they'll be changing it back to how it was. I hope I'm wrong though.


Jizah, what makes you think it's not technical? And I don't think they can LEGALLY do that without warning people or giving them an option etc...


It's just the sort of thing Telecom would do. From the sounds of it, people were doing quite a bit of international traffic over HTTP so they just throttled it.


But it doesn't even change during offpeak hours - that is just BLOODY pathetic!!!!!

165 posts

Master Geek


  #319316 16-Apr-2010 11:59
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Pretty sure after this they're liable and able to be taken to court under the Consumer Guarantees Act 1993 No91

Section 29 - Sub-section (a)

(The service must be guaranteed to be) "Reasonably fit for any particular purpose"

I wouldn't class this as reasonably fit

 
 
 
 




174 posts

Master Geek


  #319317 16-Apr-2010 12:04
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shiroshadows: Pretty sure after this they're liable and able to be taken to court under the Consumer Guarantees Act 1993 No91

Section 29 - Sub-section (a)

(The service must be guaranteed to be) "Reasonably fit for any particular purpose"

I wouldn't class this as reasonably fit


reasonably fit?? no way!!!

12 posts

Geek


  #319331 16-Apr-2010 12:39
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Its weird, telecoms tunnelling system on big time was always flexible if a download manager was used but now it appears as though theve tightened that flexibility. Some places im maxing out at 100kb/s and from microsoft im getting about 1mb/s (half line speed).

Anyway I do agree its against consumer guarantee, they really should just change back to the original arrangement we were given when we signed up.

40 posts

Geek


  #319337 16-Apr-2010 13:03
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If you're a Big Time customer then domestic traffic (ie domestic from a TNZ peering perspective) is not traffic managed at present. International though is a different matter and 'your mileage may vary'

If you're having slow domestic downloads and you are on Big Time then post up the sites you're trying to download from so that others can comment on the performance they get. Previous posts indicated no problems with domestic traffic speeds.



174 posts

Master Geek


  #319338 16-Apr-2010 13:07
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binarybrother: If you're a Big Time customer then domestic traffic (ie domestic from a TNZ peering perspective) is not traffic managed at present. International though is a different matter and 'your mileage may vary'

If you're having slow domestic downloads and you are on Big Time then post up the sites you're trying to download from so that others can comment on the performance they get. Previous posts indicated no problems with domestic traffic speeds.


'your mileage may vary' ??

No - mine is not varying, it's stuck under 60KB/sec and won't go higher even with the use of one of the best Download Accelerator's available. It doesn't matter where I try to download from, it makes no difference, Telecom have admitted now to there being a problem, and are "working on getting it fixed".

I won't hold my breath.

165 posts

Master Geek


  #319341 16-Apr-2010 13:15
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Well MediaFire could give me 1MB/s using IDM
Now I can't even get 50kB/s
And alot of the time the download times out and just stops completely.

Same with Megaupload (Using a premium account)
Has made downloading anime and porn extremely difficult



174 posts

Master Geek


  #319348 16-Apr-2010 13:25
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shiroshadows: Well MediaFire could give me 1MB/s using IDM
Now I can't even get 50kB/s
And alot of the time the download times out and just stops completely.

Same with Megaupload (Using a premium account)
Has made downloading anime and porn extremely difficult


Mate I have a mediafire account also, plus a Hotfile Premium account which I used to
use for most of my downloads. I'm maxing an incredible 20KB/s on either one of
them :-(


40 posts

Geek


  #319351 16-Apr-2010 13:29
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Ok if you're on Big Time then try some downloads from http://zeus.geek.nz/ and see what you get. That's certainly a TNZ domestic located server.

Mediafire is international so traffic will get 'managed'



174 posts

Master Geek


  #319352 16-Apr-2010 13:30
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binarybrother: Ok if you're on Big Time then try some downloads from http://zeus.geek.nz/ and see what you get. That's certainly a TNZ domestic located server.

Mediafire is international so traffic will get 'managed'


Traffic from Mediafire, hotfile etc has never been managed for me up until yesterday morning.

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