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13 posts

Geek


  #319899 18-Apr-2010 14:17
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This was posted on GPforums 
Quote :
Guys I have been talking to the producer of Fair Go and they are aware of the complaints. Many people have complained but they said they need more people to come forward and complain, and if they do, then they will run a story on Telecom very soon. 

Go here http://tvnz.co.nz/fair-go/feedback-726685 and make a complaint to them RIGHT NOW. They want people who they can call and verify that there is an issue. Please do this so we can get a story against Telecom. 

42 posts

Geek


  #319900 18-Apr-2010 14:22

I am going to give them a couple of working days before i ring back and next time i won't be so friendly, that's for sure. This has to be a violation of there own terms of service as they are putting a cap on almost all http traffic. Read there TOS below.


Traffic Management - We don't place an artificial cap on the download or upload speed on the majority of the internet activity our customers have on this plan. But because it has no fixed data allowance, we do manage all the traffic on it to optimise the experience for everyone on the plan. When the network is busy (generally inside the hours of 9am and 2am) you may notice reduced speeds, in particular you are likely to see reduced speeds in relation to file sharing traffic and online gaming. 





 
 
 
 




174 posts

Master Geek


  #319902 18-Apr-2010 14:24
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Delete: This was posted on GPforums 
Quote :
Guys I have been talking to the producer of Fair Go and they are aware of the complaints. Many people have complained but they said they need more people to come forward and complain, and if they do, then they will run a story on Telecom very soon. 

Go here http://tvnz.co.nz/fair-go/feedback-726685 and make a complaint to them RIGHT NOW. They want people who they can call and verify that there is an issue. Please do this so we can get a story against Telecom. 


Complaining to them now, come on everybody, lets give Telecom what they deserve for shafting us!!!

411 posts

Ultimate Geek


  #319906 18-Apr-2010 14:35
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I complained too, and have gotten three friends too as well.







174 posts

Master Geek


  #319907 18-Apr-2010 14:37
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HowickDota: I complained too, and have gotten three friends too as well.


HowickDota, good one my friend!!
Did you complain to Telecom directly, or Fair Go?


411 posts

Ultimate Geek


  #319909 18-Apr-2010 14:46
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mortiis33:
HowickDota: I complained too, and have gotten three friends too as well.


HowickDota, good one my friend!!
Did you complain to Telecom directly, or Fair Go?


Already complained to Telecom and got my friends and I to do the Fair Go feedback sheet. 





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#319914 18-Apr-2010 15:08
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Kyanar:
cassadee:
nzpossum: Just rung and they said it's a problem and that they will email me when it is fixed. Sounds like a load of crap to me.


yes there like a little bunch of kids


Reading through this thread, it's not Telecom that looks like a bunch of kids... I see insults hurled, profanity (masked, but still...), baseless accusations, and general immaturity.


Yes... And because of this I doubt anyone at Telecom will bother responding here.





 

 

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174 posts

Master Geek


  #319917 18-Apr-2010 15:12
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freitasm:
Kyanar:
cassadee:
nzpossum: Just rung and they said it's a problem and that they will email me when it is fixed. Sounds like a load of crap to me.


yes there like a little bunch of kids


Reading through this thread, it's not Telecom that looks like a bunch of kids... I see insults hurled, profanity (masked, but still...), baseless accusations, and general immaturity.


Yes... And because of this I doubt anyone at Telecom will bother responding here.



It is indeed Telecom who are telling it's customers something different every minute - if they could
stick to one story, then people most likely wouldn't throw their toys out of the cot,so to speak.

We've seen this through and through with the company over the years, and it's just proven to
be another episdoe like the last, yet this one is going to be taken further I would suspect.

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  #319923 18-Apr-2010 15:26
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Mauricio: any chance you could contact one of your telecom contacts and see if anyone from telecom could respond in here and let us know from a semi official channel what the problem is and or that it is being actively worked on?

42 posts

Geek


  #319924 18-Apr-2010 15:26

 

Yes... And because of this I doubt anyone at Telecom will bother responding here.



Telecom should be addressing this on their website not on this forum. They must get getting hundreds of calls and yet there has not been any real recognition yet of a technical problem or if they are doing it deliberately. This is why people are angry, a total lack of respect for their customers. Telecom probably think if they just keep ignoring the issue long enough people will get tired and put up with it.



174 posts

Master Geek


  #319925 18-Apr-2010 15:27
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garvani: Mauricio: any chance you could contact one of your telecom contacts and see if anyone from telecom could respond in here and let us know from a semi official channel what the problem is and or that it is being actively worked on?


I have verbal confirmation from a Level 2 technician that the problem is indeed some form of Outage and that it is currently being work on. How true this is, though , is another matter.



174 posts

Master Geek


  #319926 18-Apr-2010 15:30
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nzpossum:
 

Yes... And because of this I doubt anyone at Telecom will bother responding here.



Telecom should be addressing this on their website not on this forum. They must get getting hundreds of calls and yet there has not been any real recognition yet of a technical problem or if they are doing it deliberately. This is why people are angry, a total lack of respect for their customers. Telecom probably think if they just keep ignoring the issue long enough people will get tired and put up with it.


Ignoring the issue will not make it go away, and it will also force people to take actions into their own hands, which has already begun to happen.
I am APPALLED that no official statement has been put on their website, NOR on the 0800 429 7871 Help Desk line. This is usually the case when any problem is being worked on.
"Some customers may be experiencing technical issues with the Big Time plan. Technicians are working on this currently and this message will be updated accordingly"... That's all it takes.

208 posts

Master Geek


  #319930 18-Apr-2010 16:03
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freitasm:
Kyanar:
cassadee:
nzpossum: Just rung and they said it's a problem and that they will email me when it is fixed. Sounds like a load of crap to me.


yes there like a little bunch of kids


Reading through this thread, it's not Telecom that looks like a bunch of kids... I see insults hurled, profanity (masked, but still...), baseless accusations, and general immaturity.


Yes... And because of this I doubt anyone at Telecom will bother responding here.




Yes it is immature. But surely you don't really believe this is the reason why Telecom won't respond here?

1598 posts

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  #319932 18-Apr-2010 16:05
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Have you guys tried removing the filter on your line. I was only getting 256 KB/s download and 756 KB/s upload (which is weird), then I removed the filter and WOW!!!

2.5 MB/s download and 756 KB/s upload, and I live 7 KM/s from the exchange!!!



--cody



174 posts

Master Geek


  #319937 18-Apr-2010 16:13
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codyc1515: Have you guys tried removing the filter on your line. I was only getting 256 KB/s download and 756 KB/s upload (which is weird), then I removed the filter and WOW!!!

2.5 MB/s download and 756 KB/s upload, and I live 7 KM/s from the exchange!!!



--cody


Tried...

Failed.

Same speeds.

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