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5408 posts

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  #323858 27-Apr-2010 20:28
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Mossynz: I can believe I am wasting my time replying to this! But since you're lost!

I'm still a bit lost as to why your buggest issue is with Telecom. Their Technical Support's knowledge base should be able to quickly provide a resolution for Data Customers for this senario! it Should take 20 calls to provide mail transport to data customers. and If they are paying iPhone Users to Jump from Vodafone they should see put falls in data useage and spikes! not simply increase your Dataplan to 4GB a month.

Your email service isn't with them, if it was you would have already had access to the Xtra SMTP server. Oh with My @xtra.co.nz address that looks profession doesn't! joe.blogs@acme.co.nz is what mose SME business need. Besides, if your ISP with Authentication allows SSL pass thru then appends that accounts verified email address or simply fails the message "Reply email address not valid. Thats why they authenticated my email address with the Yahoo! Xtra servers to allow it as a valid reply email address!

If you are using another providers email access and they presumably SMTP access from outside their network. This isn't Telecom's problem - it's your email providers. OK, How many Hosting companies  do you know that provide SMTP for Domain Hosting? Many have realised that simply blocking SMTP traffic isn't the solution and that offering SSL access to their SMTP server is the best option both for internal and external email.  yeah but see above! Not ideal

If you are using your own exchange server you can secure access to your SMTP gateway from outside your network, and ideally wouldn't be using POP/SMTP anyway for mail access. You must be a like Work for Telecom Support, your just as bad as they are. I was mearly suguesting for small business with out and Exchange Server that need pop/imap Mail configured on Devices using their own domain that it's is possible with XT afterall.

Haven you got some Palco / Axis PTZ alerts or people to help out in here, than defend Telecoms XT data support team!


- It shouldn't take 20 calls to get this fixed (you really called 20 times??)
- If you had a domain hosted with Telecom, you could use that instead of banging on about an @xtra address being "unprofessional"
- no wonder people have responded to you like this with you communicate with them on here. People are only trying to help.

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  #323861 27-Apr-2010 20:31
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Also, as pageweon points out - Telecom are only giving you the connection to the internet - that's it. They're not handling your mail, so I don't see why you think they should be providing you with an SMTP connection as well.

Sorry I'm late to the party on this one (Mauricio please delete anything inappropriate I've said here) but seeing someone get all wound up and respond in the way they have in this thread when other people are only trying to help them doesn't exactly do it for me.

 
 
 
 


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#323865 27-Apr-2010 20:39
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quickymart: If you had a domain hosted with Telecom, you could use that instead of banging on about an @xtra address being "unprofessional"


Actually one can send emails with ANY email address from ANY domain. Just login to the webmail, add the email there and confirm the email. This is already in place for any email address you want to use - it's been for some time, since the Yahoo!Xtra deal.

There are ways of not being "unprofessional". For example sign up for Google Apps - it's free - host the email with them and use the Google SMTP server - it's free.

Did I say there are FREE ways of doing this?





 

 

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  #323866 27-Apr-2010 20:42
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:)

I get the impression the OP was trying to send via Outlook or something - not possible without verifying their address and having an Xtra username. Yes, webmail is an option too :)

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  #323903 27-Apr-2010 21:34
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You can use the Xtra smtp server to send emails from Outlook - or any email client for that matter - if you validate said non-Xtra email address. It doesn't have to be an Xtra address, but you need an Xtra address to access the webmail tool to validate the email.

This came into effect back in March 2008: http://www.geekzone.co.nz/freitasm/4703







 

 

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  #323914 27-Apr-2010 21:47
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Mossynz: If you are using another providers email access and they presumably SMTP access from outside their network. This isn't Telecom's problem - it's your email providers. OK, How many Hosting companies  do you know that provide SMTP for Domain Hosting? Many have realised that simply blocking SMTP traffic isn't the solution and that offering SSL access to their SMTP server is the best option both for internal and external email.  yeah but see above! Not ideal

I wouldn't touch an email hosting providor who doesn't offer SMTP auth, and an alternate port to port 25.
This is not just a XT data issue. What about wireless hotspots, or hotels, or your friends place, etc?

And FYI www.net24.co.nz do SMTP auth, and there are other email hosts too, just need to look around for them.




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  #323961 28-Apr-2010 01:04
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CYaBro: I have a similar issue at the moment for a customer.
They are an xtra customer and have a t-stick but can't send emails as their software that they have to use doesn't support SSL!


You might be able to use gmail/google apps smtp server it uses TLS rather than SSL.

 
 
 
 


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  #324104 28-Apr-2010 11:32
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freitasm: You can use the Xtra smtp server to send emails from Outlook - or any email client for that matter - if you validate said non-Xtra email address. It doesn't have to be an Xtra address, but you need an Xtra address to access the webmail tool to validate the email.

This came into effect back in March 2008: http://www.geekzone.co.nz/freitasm/4703





i might be wrong but it sounded like this is what the op has now had done for him, via the technical support team




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  #324105 28-Apr-2010 11:33
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Yes. My point is that this can be done by yourself and don't need to call Telecom for it...





 

 

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  #324114 28-Apr-2010 11:44
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ohh
yeah you can, much faster then being put on hold too




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