Big Time plan removal

Forums › Spark New Zealand (including Skinny and BigPipe) › Big Time plan removal

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#332435 20-May-2010 16:18

paddyhanna: I am told that the reason the plan was pulled what that there was the wide spread use of tools that defeated the packet shaping technology that Telecom used and it was cheaper to pull the plan than upgrade the traffic management.

If that's the case, I take back what I said about not being mad at Telecom! How widespread could the use of these tools be anyway 5% of users?

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#332436 20-May-2010 16:18

As a reminder, if anyone works for Telecom please do not post confidential/proprietary information in this discussion (unless you are a whistleblower, and even so don't do it from a Telecom internal IP address):

Please read http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=4887.

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Tel69

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#332438 20-May-2010 16:20

First can I say there is NOTHING personal against the people from telecom on geekzone.
They do a good job at keeping ahead of the issues and fixing alot of problems for us. For that they should be applauded and shown as shining examples of treating your customers right.

I find it interesting Telecom are pulling it.
They had Go Large (which I was on from day 1), then stopped selling it becuase of all the technology issues with it, giving the existing users of it the chance to stay on it.
If they could not figure out from that small subset of people that the only true form of traffic management that worked was throttling then I don't know what would have shown them.

10gig, 20gig, even 40gig don't cut it and Telecom know this which is why the created an unlimited plan.
I have 4 kids, am on call for work and have to sign in via VPN remotely controlling machines, sometimes all night/weekend, downloads ISO's from MSDN, online games. I pretty much don't go offline.

However, what concerns me more is a representive of Telecom talking to a reporter refering to some users of their services as vampires. Bloody suckers that suck the life out of things.
That surely shows a very bad attitude in how they think of the people who are paying money to help keep them in a job. There are far better analogies.
THAT is one reason I'm seriously looking aroung for a new provider.
If they want to compare me (their customer on Big time) to someone who sucks the life out of things then they obviously do not want my money, nor are they worried about offending me.

Go Large = Technology FAIL
Big Time = Scaling/Scoping FAIL (Well you could call it a technology FAIL as well and I knew management of the packets would not work)
Refering to your customers as someone who drains the life out of things = PR FAIL

Is there any other way Telecom can alienate the normal users of Big Time who did not abuse the unlimited data?
I don't think so, but then again, Telecom can surprise.

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#332439 20-May-2010 16:22

sbiddle:
Detruire: If the problem is heavy users doing over 1TB, impose a limit of 500GB. (Once reached, shaped to at least 128k)

With a handful of exceptions what possible legitimate uses are there for a 500GB cap for a residential plan?

Tsk, tsk, imposing your idea of legitimate on other users of the Net. I can think of MANY users who could easily and legitimately blow a 500GB Cap....but that's not the point. The demand is clearly there for higher caps at reasonable prices and the options simply don't exist in NZ. THAT is a problem and it will hold NZ back in many areas of development and international competitiveness.

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#332440 20-May-2010 16:23

Tel69: However, what concerns me more is a representive of Telecom talking to a reporter refering to some users of their services as vampires. Bloody suckers that suck the life out of things.
That surely shows a very bad attitude in how they think of the people who are paying money to help keep them in a job. There are far better analogies.

Like the "all you can eat buffet"? Yes... But reality is they have to talk on TV with a language the average "news consumer" will understand. And going out there saying "Some broadband users were consuming more than the originally planned allocated bandwidth while downloading unlicensed copyrighted material" wouldn't make it any clearer ;-)

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#332441 20-May-2010 16:24

SauronJones:

I'll make a sweeping generalisation and say that many of the very high users are probably students and twenty somethings who can afford a $60 plan, but not a $130 plan. Possibly even many teens living at home with there parents happy to pay the $60. Most parents wouldn't pay $100+ though!

I'm a 30 something guy with a family, and none of the many other people I recommended bigtime to fit your stereotype either.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

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#332442 20-May-2010 16:25

paddyhanna: I am told that the reason the plan was pulled what that there was the wide spread use of tools that defeated the packet shaping technology that Telecom used and it was cheaper to pull the plan than upgrade the traffic management.

Still kinda think it would be better to put a 100GB to 200GB limit in a month like all there other capped plans than just can the whole thing.

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#332446 20-May-2010 16:32

Lias:
SauronJones:

I'll make a sweeping generalisation and say that many of the very high users are probably students and twenty somethings who can afford a $60 plan, but not a $130 plan. Possibly even many teens living at home with there parents happy to pay the $60. Most parents wouldn't pay $100+ though!

I'm a 30 something guy with a family, and none of the many other people I recommended bigtime to fit your stereotype either.

Well, I didn't say I was right

Tel69

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#332449 20-May-2010 16:33

freitasm: Like the "all you can eat buffet"? Yes... But reality is they have to talk on TV with a language the average "news consumer" will understand. And going out there saying "Some broadband users were consuming more than the originally planned allocated bandwidth while downloading unlicensed copyrighted material" wouldn't make it any clearer ;-)

Yes exactly, the all you can eat buffet was a great analogy.
Even an analogy of theres only so much water per day a well can give without running low/dry but unfortunately some users have been using so much we are looking at a drought would have been better.

Lots of better ways to put it.

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#332455 20-May-2010 16:47

In a year or so the Marketing arm of Telecom Broadband will over-ride advice of their techs and consultants, and have another go at this. I predict the new version of Go Large/ Big Time will be called:

"TERA PLATTER EXTREME"

TPE will have traffic management features to restrict the downloading of Linux ISOs to those of 100 mb or smaller. So users of DSL (Damn Small Linux) will be over-joyed.

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#332456 20-May-2010 16:48

Tel69:
Yes exactly, the all you can eat buffet was a great analogy.
Even an analogy of theres only so much water per day a well can give without running low/dry but unfortunately some users have been using so much we are looking at a drought would have been better.

Lots of better ways to put it.

Not that way, the "well" is artifically constrained by the pricing that telecom have on the pipe across to the states, and the lack of legitimate content options that drive people to torrents to get their TV shows etc.

If you could "shower" locally and not use the well then it would leave the well's contents for more deserving stuff then the current load of P2P content going back and forth all over the globe to satisfy consumers demands to see TV shows on a realistic timeframe.

Richard rich.ms

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#332457 20-May-2010 16:53

Flashcards:
sbiddle:
Detruire: If the problem is heavy users doing over 1TB, impose a limit of 500GB. (Once reached, shaped to at least 128k)

With a handful of exceptions what possible legitimate uses are there for a 500GB cap for a residential plan?

Tsk, tsk, imposing your idea of legitimate on other users of the Net. I can think of MANY users who could easily and legitimately blow a 500GB Cap....but that's not the point. The demand is clearly there for higher caps at reasonable prices and the options simply don't exist in NZ. THAT is a problem and it will hold NZ back in many areas of development and international competitiveness.

I disagree. It's pretty well accepted that a price of around $1 per GB for data is a good price to pay in NZ for residential grade data. There are plenty of ISP's who offer plans allowing you to use as much data as you want for $1 per GB. The problem is we have people who want to pay 1/10th of that, and that's just simply not going to happen any time soon.

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#332459 20-May-2010 16:57

Flashcards:
sbiddle:
Detruire: If the problem is heavy users doing over 1TB, impose a limit of 500GB. (Once reached, shaped to at least 128k)

With a handful of exceptions what possible legitimate uses are there for a 500GB cap for a residential plan?

Tsk, tsk, imposing your idea of legitimate on other users of the Net. I can think of MANY users who could easily and legitimately blow a 500GB Cap....but that's not the point. The demand is clearly there for higher caps at reasonable prices and the options simply don't exist in NZ. THAT is a problem and it will hold NZ back in many areas of development and international competitiveness.

Thats amazing honestly. My mate from school had a glitch on their account when they were on the 20GB plan, and he downloaded about 95GB in a month. We were stunned because I struggle to download 40GB. How do they reach 500?

And since Telecom is taking us off the plan and the guy said customer support should waive this fee, that means we get to keep the modem right?

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#332461 20-May-2010 17:02

richms: Not that way, the "well" is artifically constrained by the pricing that telecom have on the pipe across to the states, and the lack of legitimate content options that drive people to torrents to get their TV shows etc.

If you could "shower" locally and not use the well then it would leave the well's contents for more deserving stuff then the current load of P2P content going back and forth all over the globe to satisfy consumers demands to see TV shows on a realistic timeframe.

I've never really noticed a problem with speed any time of day.
But reality is there will always be peak usage times and during those you have to realise response will not be as quick no matter what plan your on.
I reckon we should cache the internet on Geekzones servers (24x7 updating) and then it's all local traffic.

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#332462 20-May-2010 17:05

sbiddle:
Flashcards:
sbiddle:
Detruire: If the problem is heavy users doing over 1TB, impose a limit of 500GB. (Once reached, shaped to at least 128k)

With a handful of exceptions what possible legitimate uses are there for a 500GB cap for a residential plan?

Tsk, tsk, imposing your idea of legitimate on other users of the Net. I can think of MANY users who could easily and legitimately blow a 500GB Cap....but that's not the point. The demand is clearly there for higher caps at reasonable prices and the options simply don't exist in NZ. THAT is a problem and it will hold NZ back in many areas of development and international competitiveness.

I disagree. It's pretty well accepted that a price of around $1 per GB for data is a good price to pay in NZ for residential grade data. There are plenty of ISP's who offer plans allowing you to use as much data as you want for $1 per GB. The problem is we have people who want to pay 1/10th of that, and that's just simply not going to happen any time soon.

WHO has accepted that rate? I sure haven't...$500 for 500GB? Seriously?

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