My girlfriend was rung up yesteday by a Telecom representative and convinced her that she needed to upgrade to an XT phone and lose $10 txt and forced to purchase a $100 phone which she hates.
Now I wasn't there for the conversation, but she asked the guy "so I absolutely have to change right now" and he said yes.
She received the phone in the mail today, and I asked her why. When I found out I rang Telecom, but of course they wouldn't discuss the specifics with me. But it got her riled up enough to talk to them.
It seems to me, that at best one rouge operator after big commission is lying, or there is a big culture to push XT no matter what.
She was lucky enough to have me defend her here, but I'm sure that many others (not so much here) will have been conned too. We will make a formal complaint at least to Telecom. If we find out we have been ripped off, we may take it somewhere else.