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Reply # 387452 3-Oct-2010 18:28
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tardtasticx: There is no way you'd have a negative balance if we left. You guys over charge us so much its ridiculous. We pay you guys for our internet (pro 40gb) + total home + mobile + a tivo and thats close to $180+ a month and all we've gotten from you was a modem when we signed up for the 1GB broadband plan donkeys years ago and the cheap plastic thomson modem you hand out when we signed for 24months early this year.


I assume your internet works reliable and is up most of the time, your mobile works wherever you are in NZ, your TiVo records your favourite programs without you having to worry.

Reliable products cost money, not only from having good hardware, but also the clever boffins who run it.  You are not just getting a Thomson modem, you're getting good, stable services.

Call me a Telecom fanboy if you will, but their products work, and they work well.  I've been with Vodafone (and still am for my mobile) and Snap, both of who, I felt, had inferior broadband, so I'swapped to Telecom.  While Telecom continue to give me good and reliable service, I'll keep giving them my money.  If the quality drops, or I feel I can get a better deal elsewhere, I'll move to another provider. Easy.

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  Reply # 387848 4-Oct-2010 19:56
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doozy:

We've done the DYD offer for new customers a few times before, it works because it is an acquisition offer and a contract is involved, as in these customers haven't already had some kind of deal from us.

I admit the timing of this particular offer was poor but the decision to go ahead was made well above my pay grade.

As far as why it wasn't offered to ex-Big Time customers?  Well, it gets a little tricky, I would say most of them have already had some kind of sweetener to come to Telecom, so that already puts us in a negative position, now, I would have to stand back from this offer for a second and consider a longer term, let's say we did offer DYD to ex-Big Timers on pro, as previously mentioned this works (just) as an acquisition offer so putting it to ease the withdrawal I'm sure would keep SOME people happy, not everyone.  Now what happen's at the end of that period?  I couldn't guarantee we'd have a plan in place to suit your high data requirements and more than likely if the offer wasn't extended you would leave, this would most definitely end with us having a negative balance for having you as a customer, as much as I would have liked to do the DYD offer, there is no chance that offer would be signed off by my financial overlords. 


I am also in the same situation, I am currently scouting for potential new plans. But however I am in a sticky situation where I don't know whether to move onto another ISP or just hang on with Telecom and pray for better data deals. Also I don't want to waste my time signing a 2 - 1 contract with another ISP, just to find out Telecom had upgraded their broadband deals with more data.

Are you able to tell us any information about changes in Telecom in the upcoming future? I don't exactly want to leave Telecom, because I experienced fantastic broadband and customer services.

Instead of a DYD offer that everyone is demanding. I think most people will appreciate even a 10GB increase.

Because you have to admit, $61 for 20GB is quite expensive compared to other deals from other ISP.





 
 
 
 


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  Reply # 387849 4-Oct-2010 19:56
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doozy: as much as I would have liked to do the DYD offer, there is no chance that offer would be signed off by my financial overlords.?


would of thought telecom would be releasing new plans now that the other ISP's have cheaper new plans out? eg: slingshot 40gb for $55 Vs telecom 40gb for $81.

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