Telecom usage meter inacurate?

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283 posts

Ultimate Geek

#479328 9-Jun-2011 13:47

tdgeek: That is, if there is an issue.

Have to say my home connection is Telecom and the usage meter is about 99% in alignment with Networx, so not seeing any issue at all.

Hatch

Trade NZ and US shares and funds with Hatch (affiliate link).

tdgeek

29638 posts

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#479556 10-Jun-2011 00:09

Cymro

Hi. I will download Networx to test my connection also.

Can you confirm this. I have a wifi modem, one desktop PC, two laptops, one iphone, one ipad, one wifi ipods, one WDTV Live. I will install Networx on one laptop, it will capture all DSL traffc thru the wifi modem as well as what this laptop has used? Will it track what each device uses also? I assume via MAC address?

If it does give me a total traffic used, that is the sum of all devices it sees connecting to the wifi modem?

Cheers

5uperTed

33 posts

Geek

#479580 10-Jun-2011 07:38

tdgeek
I afaik networx would only capture the traffic from the laptop. a better way would be to record the traffic counters from the router either via telnet as I do or via the method outlined in cueclubs howto
http://www.cueclub.net.nz/page.php?37

cheers

Cymro

283 posts

Ultimate Geek

#479632 10-Jun-2011 10:38

tdgeek: Cymro

Hi. I will download Networx to test my connection also.

Can you confirm this. I have a wifi modem, one desktop PC, two laptops, one iphone, one ipad, one wifi ipods, one WDTV Live. I will install Networx on one laptop, it will capture all DSL traffc thru the wifi modem as well as what this laptop has used? Will it track what each device uses also? I assume via MAC address?

If it does give me a total traffic used, that is the sum of all devices it sees connecting to the wifi modem?

Cheers

As 5uperted has said, Networx wouldn't be a good fit for your setup, it can aggregate the usage over multiple machines but afaik they all need to be on a Windows platform.
(mine aggregates a wired desktop and 2 laptops)

tarasutherland

28 posts

Geek

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#482230 17-Jun-2011 14:50

Guys, we wanted people on Geekzone and on this thread to be among the first to know that we did find an issue late last week with our broadband metering tool, and acknowledge that you played a role in bringing this issue to light.

The good news is we fixed it straightaway last week, and that it only affected around 7% of our broadband customers.

Basically, it's a software issue that appeared progressively since November last year, which is one of the reasons that made it hard to identify, despite all our system monitoring and checks. And, it wasn't affecting the majority of customers.

We are going to get in touch with all of the affected customers, and we'll be compensating those incorrectly charged overage or throttled.

Here's a customer information page, it'll be updated as we go;

http://www.telecom.co.nz/usagemetererror

Obviously, we hate it when stuff like this happens, it's not what we're aiming to do. We apologise to people who've been affected for the impact it's had on your broadband use.

jbard

1377 posts

Uber Geek

#482234 17-Jun-2011 15:02

tarasutherland: Guys, we wanted people on Geekzone and on this thread to be among the first to know that we did find an issue late last week with our broadband metering tool, and acknowledge that you played a role in bringing this issue to light.

Â

The good news is we fixed it straightaway last week, and that it only affected around 7% of our broadband customers. Â

Â

Basically, it's a software issue that appeared progressively since November last year, which is one of the reasons that made it hard to identify, despite all our system monitoring and checks. And, it wasn't affecting the majority of customers.

Â

We are going to get in touch with all of the affected customers, and we'll be compensating those incorrectly charged overage or throttled.

Â

Here's a customer information page, it'll be updated as we go;

http://www.telecom.co.nz/usagemetererror

Obviously, we hate it when stuff like this happens, it's not what we're aiming to do. We apologise to people who've been affected for the impact it's had on your broadband use.

Thanks for getting back to us, i downloaded a 5GB file yesterday and was worried it would count as more than that but it didn't. This is the first time in months a large file hasn't been counted as more than it should.

scuwp

3880 posts

Uber Geek

#482255 17-Jun-2011 15:59

Didn't take them so long this time:

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10732819

Lazy is such an ugly word, I prefer to call it selective participation

jbard

1377 posts

Uber Geek

#482259 17-Jun-2011 16:04

Vary disappointing they are not contacting people who didn't go over their cap, I have really had to slow down my usage in the last 4-5 days of my broadband month for all of this year because of this.

Basically they are only contacting people who don't check their broadband usage meter and wouldn't even know this is a problem.

Kiwi1971

696 posts

Ultimate Geek

#482260 17-Jun-2011 16:08

edit: Sorry didn't see the link to the Herald Story above

This just in...

http://www.stuff.co.nz/business/industries/5159270/Telecom-finds-broadband-glitch

Telecom has admitted a problem with its internet usage meter may have resulted in about 7 per cent of its broadband customers - about 40,000 customers - being overcharged since November.

The company said the error was due to a software fault that was fixed on June 10.

The error meant that since November 2010, those customers may have reached their data cap earlier in the month than they should have.

All effected customers would be contacted by Telecom next month and would be credited for the error, Telecom said.

Telecom Retail chief executive Alan Gourdie said it identified the fault late last week.

"We apologise to affected customers and will put this right," he said.

jbard

1377 posts

Uber Geek

#482262 17-Jun-2011 16:10

The NZ herald story says this: " All customers connected to the faulty servers would have had their data usage over-rated but only those who exceeded their monthly data cap would be contacted."

So which is it?
Can anyone form Telecom let us know on this?

Kiwi1971

696 posts

Ultimate Geek

#482265 17-Jun-2011 16:14

jbard: The NZ herald story says this: " All customers connected to the faulty servers would have had their data usage over-rated but only those who exceeded their monthly data cap would be contacted."

So which is it?
Can anyone form Telecom let us know on this?

They are saying that people who didn't go over their cap didn't lose out anyway so they are not bothering to compensate them in any way.

This ignores people who curtailed their usage because they thought they were approacing their caps and could have happily continued to use their allowance had they not been short changed.

DLS

jbard

1377 posts

Uber Geek

#482266 17-Jun-2011 16:17

Kiwi1971:
jbard: The NZ herald story says this: " All customers connected to the faulty servers would have had their data usage over-rated but only those who exceeded their monthly data cap would be contacted."

So which is it?
Can anyone form Telecom let us know on this?

They are saying that people who didn't go over their cap didn't lose out anyway so they are not bothering to compensate them in any way.

This ignores people who curtailed their usage because they thought they were approacing their caps and could have happily continued to use their allowance had they not been short changed.

DLS

That is ridiculous, when the product you are selling is internet and people had to either use less internet or pay more for the same internet then both people lose out equally. Why would you only contact one of them?

tarasutherland

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#482272 17-Jun-2011 16:35

Hay guys - in regards to people changing their behaviour. We are really sorry but we don't have an answer for that one right now - we *are* working through all different scenarios.

Please keep an eye on the website for the latest.

jbard

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#482274 17-Jun-2011 16:40

Thanks for that tarasutherland, keep us posted :)

Ragnor

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#482295 17-Jun-2011 17:45

Funny... how it got fixed so fast after a mainstream media piece about it vs months of people lodging faults.

Actually it's not funny :(

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