Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




780 posts

Ultimate Geek
Inactive user


Topic # 78932 10-Mar-2011 13:01
Send private message

Telecom overbilled my account last month (before the earthquake). At the time, they said they'd give me a credit, and reduce my direct debit by the overbilled amount. 

Just got my new bill , and they reduced my direct debit, but, not given me a credit.  This resulted in my direct debit not covering the entire invoice amount. 

The new bill now includes $11 late payment fee (even though I pay by direct debit every month), and , does not have the credit they were supposed to give.

I phoned them, and the play a answer phone message that they are not working due to the earthquake. 

This is not really good enough, so I phoned again took different options in their telephony system and managed to speak with someone. 

It does not seem good - she took my name , and said someone would call me to sort it out next week - I'm not optimistic though.  

I understand the difficulties of the earthquake , it is annoying though when they should have fixed this properly in the first instance.


Create new topic
3251 posts

Uber Geek
+1 received by user: 207

Trusted

  Reply # 447269 10-Mar-2011 13:26
Send private message

What's the big deal? From what you've said it's pretty obvious what's happened. Since you pay by DD, I can't see the late fee being disputed. They'll sort it out in time.

They haven't cut your services, have they?



780 posts

Ultimate Geek
Inactive user


  Reply # 447298 10-Mar-2011 14:21
Send private message

It's not a big deal for me (apart from the fact they shouldn't have stuffed it up in the first place).


But, Telecom are not answering queries about billing errors.

Maybe you are a rich guy and afford all your bills - but, I bet there are people not quite so wealthy, and Telecom is unable to resolve billing disputes due to the earthquake.




 
 
 
 


2008 posts

Uber Geek
+1 received by user: 195

Trusted
Subscriber

  Reply # 447316 10-Mar-2011 14:55
Send private message

I personally think your post/rant is a bit premature - you haven't even given them the opportunity to call you back yet before making this post.

Have some patience, I'm sure it will be sorted in due course. It obviously is an error on their part, but mistakes happen, the earthquake hasn't helped, give them a chance to get it sorted.

Oh and I forgot to add, if you've said that "it's not a big deal to you", why did you even bother to start this thread in the first place? A disaster of this magnitude is unprecedented in modern NZ so just give them a chance to sort out more important issues first. Posting about such a small error (on the scale of things) to your bill is a bit ridiculous when there are so many more people far worse off than you right now.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)



780 posts

Ultimate Geek
Inactive user


  Reply # 447321 10-Mar-2011 15:05
Send private message

corksta: I personally think your post/rant is a bit premature - you haven't even given them the opportunity to call you back yet before making this post.

Have some patience, I'm sure it will be sorted in due course. It obviously is an error on their part, but mistakes happen, the earthquake hasn't helped, give them a chance to get it sorted.

Oh and I forgot to add, if you've said that "it's not a big deal to you", why did you even bother to start this thread in the first place? A disaster of this magnitude is unprecedented in modern NZ so just give them a chance to sort out more important issues first. Posting about such a small error (on the scale of things) to your bill is a bit ridiculous when there are so many more people far worse off than you right now.


Hmmm, not sure you get the point.    

What part of 'not a big deal' do you not get? 

I was trying to highlight that telecom are out of action when it comes to resolving billing disputes.    I thought it was of interest to some maybe.

[Moderator edit (MF): no name calling in this forum]

 

2008 posts

Uber Geek
+1 received by user: 195

Trusted
Subscriber

  Reply # 447332 10-Mar-2011 15:25
Send private message

Your original point was that you're not optimistic that it will be sorted and that it shouldn't have happened in the first place.

Now you're saying you're trying to highlight that Telecom are out of action when dealing with billing disputes.

I'm sure this group of people would be working if they could be, maybe you haven't fully understood the impact this earthquake has had on Telecom.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 7 Plus 128GB (Product RED) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

1413 posts

Uber Geek
+1 received by user: 11


  Reply # 447452 10-Mar-2011 23:24
Send private message

just be patient, telecom will sort it out when they get round to it. i had a similar problem with swapping plans, and they fixed it up the month later with a credit to my account




gz ftw


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.