Is anyone here with Telecom broadband having trouble visiting some websites?

Forums › Spark New Zealand (including Skinny and BigPipe) › Is anyone here with Telecom broadband having trouble visiting some websites?

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1616 posts

Uber Geek

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#452559 27-Mar-2011 20:58

you can turn the cache off right?

Ivor

72 posts

Master Geek

#452581 27-Mar-2011 22:14

freitasm: What DNS are you using?

Can't remember exactly now as I have already changed those DNS servers in my modem. (since I have just moved to Vodafone)

I was using their auto-asssigned DNS before but as advised I have hard coded those DNS servers as what they suggested. Also they said I had an Xtra Residential Pro plan (most expensive one), I can get a static IP from them and route the traffic not through their proxies. This still didn't work.

Also tried OpenDNS for luck - well no luck of course.

But when I turn use a HTTP proxy or a VPN tunel, everything works except being slow.

Peppery

873 posts

Ultimate Geek

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#452587 27-Mar-2011 22:19

Definitely have been having issues today. Adobe's site still won't load. A friend in Nelson was having the same issues with the same sites that I was.

Ivor

72 posts

Master Geek

#452589 27-Mar-2011 22:26

izomezzo: I'm having problems connecting to guardian.co.uk (was getting slower and slower looks like it's going to stop completely) and asrtechnica.com is dead again today. In Auckland Central. This is getting annoyingly frequent now. Is there a way I can avoid the useless Telecom proxy?

You need a static IP so they can route you off. But for me, even they routed me out of their http proxy, it still didn't work. So sad :(

I am now using my 027 mobile but no Telecom line now (hence no Freedom calling)

Peppery

873 posts

Ultimate Geek

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#452596 27-Mar-2011 22:54

I should note that Amazon S3 seems to be suffering badly which in turn is affecting many websites.

mail2mm

61 posts

Master Geek

Lifetime subscriber

#452827 28-Mar-2011 16:57

I am a Telecom XTRA customer on broadband in the Auckland CBD. For the past several days I have been having intermittent trouble connecting to some web sites including http://arstechnica.com/, http://www.nytimes.com/, and www.npr.org. This happens with the Windows and Mac machines we have at home. The Telecom provided Thomson SpeedTouch ST5x6v6 modem/router has an Internet Connectivity check which shows all is well except the DNS server connections.

I called Telecom tech support and after lots of waiting and explaining I was transferred to a 2nd level support technician. She told me there was a known issue with the Telecom DNS servers not working properly for some customers. I was advised to change my computers' network settings from auto DNS selection to manual IP settings using the Google DNS servers. I have done this and it cleared the problems I have been experiencing.

For reference:

Telecom NZ
DNS Server 1 (202.27.158.40)
DNS Server 2 (202.27.156.72)

Google
DNS Server 1 (8.8.8.8)
DNS Server 2 (8.8.4.4)

Ivor

72 posts

Master Geek

#452845 28-Mar-2011 17:53

mail2mm: I am a Telecom XTRA customer on broadband in the Auckland CBD. For the past several days I have been having intermittent trouble connecting to some web sites including http://arstechnica.com/, http://www.nytimes.com/, and www.npr.org. This happens with the Windows and Mac machines we have at home. The Telecom provided Thomson SpeedTouch ST5x6v6 modem/router has an Internet Connectivity check which shows all is well except the DNS server connections.

I called Telecom tech support and after lots of waiting and explaining I was transferred to a 2nd level support technician. She told me there was a known issue with the Telecom DNS servers not working properly for some customers. I was advised to change my computers' network settings from auto DNS selection to manual IP settings using the Google DNS servers. I have done this and it cleared the problems I have been experiencing.

For reference:

Telecom NZ
DNS Server 1 (202.27.158.40)
DNS Server 2 (202.27.156.72)

Google
DNS Server 1 (8.8.8.8)
DNS Server 2 (8.8.4.4)

You are so lucky. At the time I was told to hard coded the DNS Servers, those websites I had difficulties with still didn't work.

Some others have the same issue should read this post and try those DNS servers.

But anyway, I still hate caching. I had Xtra broadband for over 4 years and I loved the stability of the broadband before, while still they left me no choice in the end.

crazed

484 posts

Ultimate Geek

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#452875 28-Mar-2011 18:56

Yea have recently changed my Network DNS as well as Telecoms DNS servers are causing alot of problems with sites not loading properly.

Now running Google DNS for the moment.

CraZeD,
Your friendly Southern Geeky Fellow :P

izomezzo

39 posts

Geek

#452918 28-Mar-2011 20:20

Thanks for the DNS settings, will try those. Of course everything is working now, but I'm sure it won't be long before it goes again.

freitasm

BDFL - Memuneh
68826 posts

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Administrator

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Geekzone

Lifetime subscriber

#452929 28-Mar-2011 20:52

Have you folks (everyone affected) report this here http://www.geekzone.co.nz/fault.asp ?

If not, please do.

These links are referral codes

DjShadow

3320 posts

Uber Geek

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#452935 28-Mar-2011 21:16

I've had problems on and off with loading images on facebook also, anyone else with a similar problem? (telecom BB - Hamilton

danww

13 posts

Geek

#452937 28-Mar-2011 21:23

I'm with Orcon and over the last few days I was having issues with some sites either not resolving, or taking ages to load.

I had my PC configured to use the Google DNS servers, and my Wireless Access Point and DSL router were set to autoconfigure DNS.

I suspected a DNS issue, and so swapped out the Google DNS servers for the Orcon ones on my PC, and also hard-coded the Orcon DNS servers in both my Wireless Access Point and DSL router.

The difference was immediately noticeable - every site worked - and it may be coincidental, but everything seemed to respond faster, too.

booleanvalue

27 posts

Geek

#452946 28-Mar-2011 21:40

Had four months of Telecom Xtra broadband and DNS problems up until a few weeks ago.

Utilising external DNS settings worked most of the time, but in the end ditched them in favour of NZ Wireless as there was no cable available on the Wellington street. Cost of loss of business was just too great, 3 engineers called out, no admittance that there were DNS issues (or any issues their end) ever, multiple service tickets...yadda..yadda.

Needless to say, thoroughly unamused at the time.

Also - have to wonder if its that opt-in filter for the child prons causing the issues.

freitasm

BDFL - Memuneh
68826 posts

Uber Geek

Administrator

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Geekzone

Lifetime subscriber

#452947 28-Mar-2011 21:43

danww: I suspected a DNS issue, and so swapped out the Google DNS servers for the Orcon ones on my PC, and also hard-coded the Orcon DNS servers in both my Wireless Access Point and DSL router.

The difference was immediately noticeable - every site worked - and it may be coincidental, but everything seemed to respond faster, too.

That's why every time someone complains about not reaching web sites I ask if they are using the ISP's own DNS. Using third party DNS causes problems on sites that use CDNs.

If using the ISP DNS you should try pinging the problem domain to see if it resolves correctly. If it does then suspect a transparent proxy problem, or international connection problems (but only if every site has problems).

These links are referral codes

izomezzo

39 posts

Geek

#452962 28-Mar-2011 22:03

Yes I've had the Facebook images problem too, usually when arstechnica.com and guardian.co.uk dies as well.

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