Is anyone here with Telecom broadband having trouble visiting some websites?

Forums › Spark New Zealand (including Skinny and BigPipe) › Is anyone here with Telecom broadband having trouble visiting some websites?

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#458442 13-Apr-2011 21:21

has anyone tried changing their MTU to 1492?

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Wervie67

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#458482 13-Apr-2011 22:44

same trouble, changing mtu had no effect, good thought though

bnapi

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#458504 13-Apr-2011 23:31

Does anyone know CEO Paul Reynolds email address? If anyone can sort it out, Paul can(i hope).

Ragnor

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#458519 14-Apr-2011 00:55

bnapi: Does anyone know CEO Paul Reynolds email address? If anyone can sort it out, Paul can(i hope).

I'd suggest it's more effective to keep reporting the problem via
http://www.telecom.co.nz/contact

Also raise the issue and link to this thread via Twitter and Facebook
http://twitter.com/telecomnz
http://www.facebook.com/telecomnz

LAC

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#458952 14-Apr-2011 21:19

Having Issues with getting on Wikipedia, I get this error. Using TelecomDNS.

The connection was reset
The connection to the server was reset while the page was loading.

myndlyz

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#458954 14-Apr-2011 21:22

im having issues as well. facebook, engadget, autoblog are really slow.

shrub

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#458965 14-Apr-2011 21:41

I raised it with the helpdesk again last night it was passed on to tier 2 after the call centre guy tried to access engadget and nrl from a computer on the outside network and they did not work for him. On the internal network they worked fine for him. So its likely to be the cache server.

LAC

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#458973 14-Apr-2011 22:09

At the end of the day you could sit on the phone all day, and it won't help.

bnapi

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#459000 15-Apr-2011 00:11

shrub: I raised it with the helpdesk again last night it was passed on to tier 2 after the call centre guy tried to access engadget and nrl from a computer on the outside network and they did not work for him. On the internal network they worked fine for him. So its likely to be the cache server.

So what did the tier2 guy say he was going to do to fix the problem?

shrub

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#459051 15-Apr-2011 09:40

Nothing have not heard back yet

campbellbox

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#459458 16-Apr-2011 17:15

My response from Telecom seems to show that they know the thing causes problems, and gave me a workaround for the one example I gave, but fails to address the big picture at all:

If you are getting issues with Facebook site then you can try accessing the secure face book site from https://www.facebook.com

Secure site are not cached and should not cause issues.
If you do find that you are getting this issues with other sites as well then you can hard refresh from your browser to view the new page.
If you are using Internet Explorer you can hard refresh holding Control (Ctrl) key then pressing Function 5 (F5) key.

Ivor

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#459631 17-Apr-2011 11:12

campbellbox: My response from Telecom seems to show that they know the thing causes problems, and gave me a workaround for the one example I gave, but fails to address the big picture at all:

If you are getting issues with Facebook site then you can try accessing the secure face book site from https://www.facebook.com

Secure site are not cached and should not cause issues.
If you do find that you are getting this issues with other sites as well then you can hard refresh from your browser to view the new page.
If you are using Internet Explorer you can hard refresh holding Control (Ctrl) key then pressing Function 5 (F5) key.

but not all the problomatic sites have secured HTTP access though?

KiwiSurfer

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#459649 17-Apr-2011 12:35

Werid, I'm currently at my Mum's house and she's with Telecom on one of those all-in-one plans that include national calls and broadband for one monthly price. I've not experienced any of the issues reported here -- with Facebook and Wikipedia and all the other sites I normally visit.

Router etc is all set at factory defaults. On St Heliers (AKL) exchange -- I wonder if the fault is specific to customers connected to certain exchanges as I see a few people from Auckland Central but not many from other areas.

Those thinking of moving to another ISP might want to consider that other ISPs have faults from time to time too. I'm with Orcon at home and for a long time they had horrible international speeds and while that is now fixed they're now having DNS issues where DNS lookups will randomly fail.

Seems like regardless of who you go with you'll have your share of faults. :(

- James

michaelmurfy

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#459664 17-Apr-2011 13:46

I am actually getting the issue here in Christchurch - Sites mentioned above are slow or not loading. Youtube is slow.

Michael Murphy | https://murfy.nz
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Wervie67

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Master Geek

#459669 17-Apr-2011 13:56

in christchurch aswell, what plan are you on?

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