Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Stu



Hammered
4788 posts

Uber Geek
+1 received by user: 970

Moderator
Trusted
Lifetime subscriber

Topic # 8073 1-Jun-2006 16:59
Send private message

Yesterday I performed a small test. Using my cell phone (which is currently on the Anytime 100 plan), I phoned my son's Telecom mobile while he was at school (his phone was at home and switched on). I let the phone ring a couple of times and then hung up. Today I logged in to Telecom and what do I see? One minute charged against my 100 free minutes. The call wasn't even answered! And no, I hadn't left it long enough for Cell Sec to answer. I checked a couple of other calls I know I made and hung up before the call conected and the same thing, 1 minute charged. Now I understand there's a minumum 1 minute charge on calls made, but if the call isn't actually answered this seems a little 'unfair'.

Don't even get me started on the text message the billing system says I sent to my son at 12pm yesterday when I haven't sent him a message in 4 days (yes it charged me for the text at the time).

Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 37452 1-Jun-2006 17:39
Send private message

You should only be charged if the call connects

Stu



Hammered
4788 posts

Uber Geek
+1 received by user: 970

Moderator
Trusted
Lifetime subscriber

Reply # 37454 1-Jun-2006 17:59
Send private message

That was my understanding also. The call didn't connect. I know this for a fact. Tomorrow I'll go through the calls in more detail as I know there were other instances where calls didn't connect.

 
 
 
 


4249 posts

Uber Geek
+1 received by user: 139

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 37456 1-Jun-2006 18:29
Send private message

I was on a mytime plan and found that same problem when calling with free minutes. But if i called during the day and hung up before it was answered then i didnt get charged. They need to get that sorted out, i already called and complained about it

Stu



Hammered
4788 posts

Uber Geek
+1 received by user: 970

Moderator
Trusted
Lifetime subscriber

Reply # 37465 1-Jun-2006 21:02
Send private message

Cheers bradstewart. At least I know it's not just me. I'll phone them and see what their excuse is.

18 posts

Geek


Reply # 37468 1-Jun-2006 23:14

complain to telecom and post results here.

Stu



Hammered
4788 posts

Uber Geek
+1 received by user: 970

Moderator
Trusted
Lifetime subscriber

Reply # 38092 9-Jun-2006 19:42
Send private message

I have been in email contact with someone at Telecom regarding this problem for the last couple of days. No resolution as yet but I'll keep you posted.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.