International and https traffic down

Forums › Spark New Zealand (including Skinny and BigPipe) › International and https traffic down - 17/04/2011

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Ultimate Geek

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#459751 17-Apr-2011 15:33

bnapi: yeah international websites like engadget.com, wikipedia.org are all down for me. even some local websites like tv3.co.nz are not working but nzherald.co.nz does work. i'm on telecom broadband. i am going to report this to telecom via phone now.
Update: I can access facebook using HTTPS but not HTTP.

Was this testing within the past 3 minutes? Or not?

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cyril7

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#459753 17-Apr-2011 15:37

All good and going now.

Cyril

michaelmurfy

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#459757 17-Apr-2011 15:42

All working with me now.

Is there a way to bypass the cache for us folk with a Static IP?

Michael Murphy | https://murfy.nz
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scorpiworld

192 posts

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#459758 17-Apr-2011 15:46

All working again in AKL CBD. Facebook games can resume! :)

bnapi

92 posts

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#459762 17-Apr-2011 15:54

akia:
bnapi: yeah international websites like engadget.com, wikipedia.org are all down for me. even some local websites like tv3.co.nz are not working but nzherald.co.nz does work. i'm on telecom broadband. i am going to report this to telecom via phone now.
Update: I can access facebook using HTTPS but not HTTP.

Was this testing within the past 3 minutes? Or not?

No this was longer than 3 minutes ago. Everything is working for me again. So what was the problem and what steps have been put in place to stop it happening again?

akia

489 posts

Ultimate Geek

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#459764 17-Apr-2011 16:00

scorpiworld: All working again in AKL CBD. Facebook games can resume! :)

The best way to spend an afternoon :)

hotban

16 posts

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#459773 17-Apr-2011 16:29

I did ping www.google.com. it worked.

But I could not access the website of www.google.com

Now working fine.

maverick

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WorldxChange

#459793 17-Apr-2011 17:12

bnapi:
akia:
bnapi: yeah international websites like engadget.com, wikipedia.org are all down for me. even some local websites like tv3.co.nz are not working but nzherald.co.nz does work. i'm on telecom broadband. i am going to report this to telecom via phone now.
Update: I can access facebook using HTTPS but not HTTP.

Was this testing within the past 3 minutes? Or not?

No this was longer than 3 minutes ago. Everything is working for me again. So what was the problem and what steps have been put in place to stop it happening again?

whoa .... backup a bit, you do understand how big and complicated IP networks are don't you ? , when you run large networks there is a huge anount of change control procedures and equipment involved, it also has experts at various levels that will run through any outage, analyse and work out what went wrong, if anything is in error then procedures will be put in place.... sitting there demanding an answer on what broke and what is put in place is pretty bolshy they only just brought it back online... they won't have an answer untill the experts understand the issue and breakage.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

JamesL

956 posts

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#459799 17-Apr-2011 17:28

michaelmurfy: All working with me now.

Is there a way to bypass the cache for us folk with a Static IP?

There is, but you still get routed through the load balancer/switch before the web cache before it bypasses the web cache.

I'm on the bypass and was impacted by the outage as well. It seems as though they're completely bypassing that infrastructure which is an interesting fix..

Ragnor

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#459817 17-Apr-2011 18:32

The cache has had so many problems it's likely costing more in time than it's saving.

JamesL

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#459833 17-Apr-2011 19:04

Indeed, I'm just hoping this incident was the final nail in the coffin for that solution

michaelmurfy

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#459848 17-Apr-2011 19:46

defnz:
michaelmurfy: All working with me now.

Is there a way to bypass the cache for us folk with a Static IP?

There is, but you still get routed through the load balancer/switch before the web cache before it bypasses the web cache.

I'm on the bypass and was impacted by the outage as well. It seems as though they're completely bypassing that infrastructure which is an interesting fix..

Ah churs for that, I might get it checked out.

ptinson

677 posts

Ultimate Geek

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#459851 17-Apr-2011 19:50

@defnz: if you are in the bypass correctly you never touch the load balancer.
@Ragnor: This can be said of many many implementations of ISP level HTTP caches, I ve not seen one yet that didn't require a constant eye, its why so many are scrapped and then rebuilt once the old lessons are forgotten.

My views are my own, yada yada.

meat popsicle

JamesL

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#459868 17-Apr-2011 21:04

I did request my IP be added whilst you were still there so am just basing it off observations I've made with tracetcp

ptinson

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#459875 17-Apr-2011 21:34

defnz: I did request my IP be added whilst you were still there so am just basing it off observations I've made with tracetcp

OK.
Then you should be bouncing through the router at the front door of that cache farm then...
Not touching the actual layer4 devices.

A complete bypass is just the quickest way to restore service, hunting the wumpus in that thing can be a real challenge.

meat popsicle

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