akia: @Rikkitic - Are you able to flick me through some details in a DM?
1. Can you flick me through an address for your coverage? I'll double check with the coverage boys here.
2. Do you have a fault number or any kind of reference number you can provide for your call?
3. Are you still receiving the call backs?
Apologies for what's happened but if you can give me some details so that we can work towards getting it sorted for you.
Thanks, I have sent you a private email.