Telecom doubles data for some broadband plans

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom doubles data for some broadband plans

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310 posts

Ultimate Geek

#498916 28-Jul-2011 13:06

Well done Telecom.
It's never enough though, my 80 GB a month is usually over 100 GB a month anyway, my 20 and my 18 and my
12 see to that, Free youtube/TV on demand and some local unmetered game servers would half my data.

Wise

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loceff13

1057 posts

Uber Geek

#499527 29-Jul-2011 18:38

Oddly enough with the upcoming upgrade of the existing plans when I try to change my plan right now from overage to capped/reduced or upgrade to 60/80GB I can no longer select Total Home Broadband plans and only Total Home plans.

IE my old options would be:

Total Home Broadband 40GB capped
Total Home Broadband 40GB + 20GB
Total Home Broadband 40GB + 40GB

Now they are currently listed as Total Home plans:
Your current plan is: Total Home

Total Home Explorer(capped/overage)10GB old /20GB new
Total Home Adventure(capped/overage)20GB/40GB new
Total Home Pro(only overage, think it was always like that)40GB/60GB new

Any other Total Home Broadband customers in the same boat? Guess I will give them a call Monday if it's not resolved by then so I can have the choice of the right plans. Given my only option right now is to drop to lower usage (Pro probably costs more than my total home plan, it's not very clear..)

First post on GZ aswell, Lurking for years :)

loceff13

1057 posts

Uber Geek

#500069 31-Jul-2011 19:58

No on else with this issue?

Spong

1005 posts

Uber Geek

Trusted

#500099 31-Jul-2011 21:42

loceff13: No on else with this issue?

Yes I have that problem too, and I need to change my plan from 40GB to 60GB tomorrow as we're over our limit and I've used up my free change for this month already. Looks like I'll need to get on the phone to do it tomorrow.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

loceff13

1057 posts

Uber Geek

#500137 1-Aug-2011 06:56

Well there's now 2 more options for Total Home (+40/+60GB) but no TH Broadband plan options for me still. Will be calling :)

YJ

145 posts

Master Geek

#500163 1-Aug-2011 08:49

why I didn't get my extra 20G today?

tdgeek

29588 posts

Uber Geek

Trusted

Lifetime subscriber

#500166 1-Aug-2011 08:55

The new data allowances start being implemeneted as from 1 August, and for each customer they will commence on the next usage period rollover in August.

jonb

1769 posts

Uber Geek

Trusted

#500198 1-Aug-2011 09:56

tdgeek: The new data allowances start being implemeneted as from 1 August, and for each customer they will commence on the next usage period rollover in August.

bugger. I was cleverly using up all my allowance ready for bigger limits kicking in today..

loceff13

1057 posts

Uber Geek

#500224 1-Aug-2011 10:28

The Total Home Broadband issue is now fixed (Thanks Mamba - GP).

Spong

1005 posts

Uber Geek

Trusted

#500229 1-Aug-2011 10:38

I was on the Total Home BB 40GB plan (currently at 42GB usage) and logged in to change plans. I was able to select 60, 80 or 100GB options (although they're now called THBB 60GB, THBB +20GB and THBB +40GB).
I changed to the 60GB option at no extra charge, and if this works as it has in the past, it should happen within 48hrs.

When this happens the data counter goes back to zero, so if you're on any of these plans, changing it manually today is a no brainer in theory. Hopefully this is how it still works.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

loceff13

1057 posts

Uber Geek

#500235 1-Aug-2011 10:58

As far as I'm aware they still charge on a per day basis, so it should work fine

NonprayingMantis

6434 posts

Uber Geek

#500250 1-Aug-2011 11:41

Spong: I was on the Total Home BB 40GB plan (currently at 42GB usage) and logged in to change plans. I was able to select 60, 80 or 100GB options (although they're now called THBB 60GB, THBB +20GB and THBB +40GB).
I changed to the 60GB option at no extra charge, and if this works as it has in the past, it should happen within 48hrs.

When this happens the data counter goes back to zero, so if you're on any of these plans, changing it manually today is a no brainer in theory. Hopefully this is how it still works.

mine looks different (and appears to be totally wrong, it says 'plus 40Gb and plus 60GB,but since there is no 120GB plan it must be a typo.

even if it were correct (i.e. plus 20GB and plus 40GB) it would still look pretty silly and confusing. why write 'Total Home Broadband Plus 40GB' that way? it sounds like the 'plus' is referring to the plan name, not the data allowance, which means the data allowance actually looks smaller than it should? Why not just say 'Total Home Broadband 80GB and Total Home Broadband 100GB? would be much clearer how much data you get.

How hard is it to write in the correct numbers and not be utterly confusing as to the actual amount of data you get? Apparently 'very hard'

YJ

145 posts

Master Geek

#500354 1-Aug-2011 14:43

my telecom broadband plan changing form shows my current plan is THB 60GB, currently manage data by reduced speed, but actuallly it on the check usage web page it still shows 40960MB in total for the monthly data. how weird.

Please select your new plan or setting from the following*No additional monthly charge
Total Home Broadband 60GBAdditional data ($2/GB) Additional monthly charge $20.00Total Home Broadband Plus 40GBReduced speed (max 64kbps) Additional data ($2/GB) Additional monthly charge $40.00
Total Home Broadband Plus 60GBReduced speed (max 64kbps) Additional data ($2/GB) Off topic, i live on east coast rd not far from constellation dr, my download speed only 17Mbps (not MBps), upload only o.85mbps, anybody knows why? thanks.

l43a2

1779 posts

Uber Geek

ID Verified

Trusted

#500357 1-Aug-2011 14:46

your usage amount will change when your current usage period is over,

"Off topic, i live on east coast rd not far from constellation dr, my download speed only 17Mbps (not MBps), upload only o.85mbps, anybody knows why? thanks."

Only 17mbit? thats not bad...

da5id

550 posts

Ultimate Geek
Inactive user

#500538 1-Aug-2011 19:45

I'm not on "Total"-anything - just the Adventure 20GB plan, so I assume this change doesn't benefit me at all...

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