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210 posts

Master Geek
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Topic # 87597 2-Aug-2011 14:47
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This is a cross post from my discussion in the Slingshot forum but I figured you guys at the Telecom forum might have a better idea of how to fix it...

BACKSTORY - our internet was slow for a month, realised it was due to new cabinet near our place and we had to get our connection switched from the LLU gear at the exchange to Telecom Wholesale to fix the issue and take advantage of the cabinet

Bad bad news from Slingshot, don't know how on earth I can speed this up - it's a nightmare.
After the guy at Slingshot agreed that we should be switched to Telecom Wholesale and set up a time for switch I thought all was going to be ok - but NO!  I was sorely mistaken...

We got an email on the 29th of July to say it was all done, the problem was that our internet was still crawling at (up to) 0.80Mb/s and we now cannot recieve incoming calls.  After countless calls to Slingshot, I finally got the job escalated somewhat (they said every time someone will call - nobody did) and when I called up about ten minutes ago they said the provisioning team have a new date from Telecom to fix the issue - this time next week!!  We have already been without a phone for 5 days - in which time I have missed out on work etc. due to this.

So there seems to be nothing we can do, we have to put up with slow internet and no phone for another week, after a month of already miserable service.  Does anyone here know how I can speed this thing up?  I want to contact Telecom/Chorus but Slingshot says there is nobody I can talk to that will help the situation.

Please someone give me a suggestion!  Woe is me!

Bener.




Michelsen Computer Services Whangarei
-----------------------------------------------------------
I was born in a cross-fire hurricane
And I howled at my ma in the driving rain,
But it's all right now, in fact, it's a gas...
-----------------------------------------------------------

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2268 posts

Uber Geek
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  Reply # 500820 2-Aug-2011 14:55
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Since you're a Slingshot customer there isn't anyone who can help you in Telecom due to the Separation Undertakings. Much like if your power was out you would ring your Retailer rather than Transpower.

If you were a Telecom customer it would be a different story. You'll have to keep on chasing up Slingshot to get them to pull finger if you want to remain as a Slingshot customer.







210 posts

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  Reply # 500827 2-Aug-2011 15:10
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Hey there BarTender,

Thanks for your input, I kinda figured that was the case but I am getting pretty desperate.

If Telecom can offer me a quick enough switchover time I will be changing to their network I think. This is not my first instance of hassles and slow speeds with Slingshot.

As a side note, I have always thought the plans were good value but hey, you get what you pay for!

Much appreciated anyway...

Bener.




Michelsen Computer Services Whangarei
-----------------------------------------------------------
I was born in a cross-fire hurricane
And I howled at my ma in the driving rain,
But it's all right now, in fact, it's a gas...
-----------------------------------------------------------

 
 
 
 


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  Reply # 500830 2-Aug-2011 15:16
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Please don't create duplicate threads, just means you fragment the answers with half the information and answers in one and half in the other.

eg: I just replied in the other thread here
http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=87104&page_no=2#500823

Keep using the existing thread
http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=87104

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