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134 posts

Master Geek

  # 506769 15-Aug-2011 13:34
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Back online at Albany Auckland

224 posts

Master Geek

  # 506771 15-Aug-2011 13:35
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Had our broadband and several clients with Telecom broadband go down.  All back online now.  All ADSL customers and all in Auckland.


780 posts

Ultimate Geek
Inactive user

  # 506776 15-Aug-2011 13:39
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cyberhub: Had our broadband and several clients with Telecom broadband go down.  All back online now.  All ADSL customers and all in Auckland.

My ADSL went down here in Mt Maunganui.

Restored around 13:30.


86 posts

Master Geek

  # 506784 15-Aug-2011 13:49
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It doesn't seem to have been DNS as I changed to another ISP and didn't fix it. Sounds like the international gateway. Probably some border routers not advertisting their routes or something like that.

1598 posts

Uber Geek
Inactive user

  # 506823 15-Aug-2011 14:44
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Yes, I also had my Internet go down too. Has been up for about an hour now. I would be curious to know the cause. Also, I am on Vodafone DSL (iPhone wasn't working either, at the time).

1948 posts

Uber Geek
Inactive user

  # 506825 15-Aug-2011 14:46
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And the official word off the Twitter feed:

Telecom advises that a technical issue may have caused connectivity issues for some customers using mobile data and SMS, and Telecom residential broadband services

Services are now restored or returning to normal.

Mobile data and SMS services were intermittently affected from around 12.30pm today. XT voice has been working as normal.

Some Telecom residential broadband customers also experienced intermittent connectivity issues early this afternoon. Service was restored progressively from 1.30pm.

Any customers still experiencing connectivity issues should try restarting their handsets or modems.

These issues were caused by a technical issue that is being investigated. The network remains under close monitoring.

We apologise for any inconvenience to affected customers.


457 posts

Ultimate Geek

  # 506905 15-Aug-2011 16:44
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Seems Snap was also affected by this outage.
Lost connectivity around 12.25pm and was not restored until about 4.15pm.
DSL was still syncing just not authenticating with Snap's gear

 Click to see full size




690 posts

Ultimate Geek


  # 506907 15-Aug-2011 16:45
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Well, my XT phone is working with data again (hence I could find this thread), adsl still down. On phone with BB helpdesk as I type.

690 posts

Ultimate Geek


  # 506917 15-Aug-2011 17:04
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All fixed :)

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