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Baby Get Shaky!
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  Reply # 508589 18-Aug-2011 14:23
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lostangel:
kingjj:

Did you actually read the contract you signed or did you do what most people do and glance at it before signing your life away for two years? Go into the Telecom store you signed up at and request a copy of a contract, have a read of all the conditions and report back.

Were you ever told that your 'first months charges' would be free?

This issue seems to pop up here quite often simple because people don't read the contracts and ask for clarification at the time. 


The point it was a postpaid subscription(like I"ve previously had with telecom some time ago) had me thinking they'd still have a similar charging system and the metion of postpaid on their website when I was researching the phone and deal has only given me the false sense that they actually are providing a postpaid service in the deal.

For all those who want to pipe up and say it is post paid right now  .... shhh! It is not paid after the service has been provided. It seems it is a contracted service that is prepaid in nature. Paying before you receive anything is prepaid!

I indeed should go and take a look at the contract.
The whole nothing up front(while they mean the phone only) could easily be confusing as it was in my case. Postpaid also is a confusing term if it is not literal.

These things added together have made my experiance less than acceptable and whether or not Teleom have done anything wrong with their advertising I feel mislead by the use of the postpaid term and the $0 upfront campaign. The advertising on their website stating postpaid needs changing because postpaid has a meaning to people jujst like prepaid has a meaning.

$0 upfront, while they meant the phone only, it's not stated you will have a bill that day for the cost of your plan.

So the day you sign up, you now owe. Thats an 'Upfront' debt that you can pay later.

The Prorated charge fro when I've had less than a months usage is also cryptic and I'll be pointing this out repeatedly to Telecom till I get some answers.




I understand where you are coming from, mobile operators are always falling foul of customers and regulators due to wording that is misunderstood. You may feel mislead, which is fine, but the contract will detail the conditions and the sales person should have made sure you understood it at the time. If you feel you were mislead return to the Telecom shop you signed at and explain how you felt mislead. They may be generous and give you something out of good faith, but they are not obliged to.

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  Reply # 508627 18-Aug-2011 15:59
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Telecom have always charged in advance for "postpaid" mobile service. I know, I used to manage the team that looked after the billing system.

If you think you were not charged in advance in the past by Telecom then I suggest you read your old phone bills as you are wrong.

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  Reply # 508630 18-Aug-2011 16:04
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lostangel:
kingjj:

Did you actually read the contract you signed or did you do what most people do and glance at it before signing your life away for two years? Go into the Telecom store you signed up at and request a copy of a contract, have a read of all the conditions and report back.

Were you ever told that your 'first months charges' would be free?

This issue seems to pop up here quite often simple because people don't read the contracts and ask for clarification at the time. 


The point it was a postpaid subscription(like I"ve previously had with telecom some time ago) had me thinking they'd still have a similar charging system and the metion of postpaid on their website when I was researching the phone and deal has only given me the false sense that they actually are providing a postpaid service in the deal.

For all those who want to pipe up and say it is post paid right now  .... shhh! It is not paid after the service has been provided. It seems it is a contracted service that is prepaid in nature. Paying before you receive anything is prepaid!

I indeed should go and take a look at the contract.
The whole nothing up front(while they mean the phone only) could easily be confusing as it was in my case. Postpaid also is a confusing term if it is not literal.

These things added together have made my experiance less than acceptable and whether or not Teleom have done anything wrong with their advertising I feel mislead by the use of the postpaid term and the $0 upfront campaign. The advertising on their website stating postpaid needs changing because postpaid has a meaning to people jujst like prepaid has a meaning.

$0 upfront, while they meant the phone only, it's not stated you will have a bill that day for the cost of your plan.

So the day you sign up, you now owe. Thats an 'Upfront' debt that you can pay later.

The Prorated charge fro when I've had less than a months usage is also cryptic and I'll be pointing this out repeatedly to Telecom till I get some answers.



I have always paid in advance for any service I have used, except power. Everything else is kept in advance, not because that how I like but because thats how these services work. In fact I even think my rent is in advance 

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  Reply # 508637 18-Aug-2011 16:18
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lostangel:
johnr: Do you pay for the petrol in your car before or after you use it?


Generally after it's placed in the car!

Vodafone never used to charge this way either, when did you guys change?


Vodafone always charged in this manner, ever since I joined them in 1996.

The only companies I can remember not changing like this was the early days of Saturn (now Telstra Clear) - they changed one day to charging ahead and everyone got huge bills that month!!!, and OnEnergy (now long gone) and they changed it also to charging ahead and again everyone got large bills one month. OUCH.


The plan is prepaid, but your usage (or over-usage) charges are post paid. It's not new, it's been that way for many, many, many years. Go and look at some of your other bills and look at the charging periods. You will probably get a surprise or two (by the sound of it).

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  Reply # 508668 18-Aug-2011 17:10
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I know i pay in advance on VF prior i was with 2D for a couple of months and correct me if i am wrong but i am sure 2D was effectively post paid

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  Reply # 508736 18-Aug-2011 20:31
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Same here. Currently paying in advance for VF account and Slingshot. I'm pretty sure most other billing is the same way, except for power.

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  Reply # 508746 18-Aug-2011 21:18
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Its postpaid in that you pay after you are invoiced, not before.




Richard rich.ms

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  Reply # 508796 18-Aug-2011 23:39
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I think it's confusing and not a great surprise coming from a Telco marketing company.

The word Post paid implies it would be after the contracted period.

Like if I had an account with the gas station and filled my car with gas, I would not be billed for this until the end of that month. As apposed to a cash now prepaid petrol that you pay for before using it.

Is the ad confusing? Yes it is. Telecom are still embracing confusion as a marketing tool.


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  Reply # 508804 19-Aug-2011 00:29
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Only confusing if you dont understand how _any_ business recurring billing operates.

You walked out of a store with a mobile phone, making calls without paying them. Therefore $0 upfront has been achieved.




Richard rich.ms

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  Reply # 508881 19-Aug-2011 10:25
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richms: Only confusing if you dont understand how _any_ business recurring billing operates.

You walked out of a store with a mobile phone, making calls without paying them. Therefore $0 upfront has been achieved.


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  Reply # 508882 19-Aug-2011 10:25
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keewee01:
richms: Only confusing if you dont understand how _any_ business recurring billing operates.

You walked out of a store with a mobile phone, making calls without paying them. Therefore $0 upfront has been achieved.


+1


+1
 




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  Reply # 508940 19-Aug-2011 12:22
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Yes, 2D is true post-paid I seem to remember. I opened an account with them on something like the 20th of the month, and received a bill after the month end for the 10 days or so in that first month. Seems completely logical to me.

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  Reply # 508958 19-Aug-2011 12:50
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talisker: Yes, 2D is true post-paid I seem to remember. I opened an account with them on something like the 20th of the month, and received a bill after the month end for the 10 days or so in that first month. Seems completely logical to me.


Yet another reason to like 2 Degrees.  That's a nice way to do it.

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  Reply # 509035 19-Aug-2011 14:58
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Dispite what otheres are saying i have to agree that it is unresonably vague.

On account, makes sense.

Postpaid to me, does not.

Just because you have been paying this way for years does not mean it makes sense to some one who hasnt.

Personally I havent seen the term postpaid used in this way before. Sure ive paid in advance, after a bill before, but to me thats on account etc, not postpaid.

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