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Ultimate Geek
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Topic # 89649 6-Sep-2011 18:41
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I have a friend currently roaming in shanghi china on telecom xt. the phone works great in nz but not there. it is on a monthly plan and roaming was checkedbefore leaving. the telecom roaming team have spoken to him while he is there but cant figure it out they are blaming the phone

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  Reply # 517709 6-Sep-2011 19:08
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As I understand the iphone4 does not support dual IMSI and this is required for many telecom roaming destinations

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  Reply # 517710 6-Sep-2011 19:11
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Any chance they can get a micro SIM sleeve and try the SIM in another handset?

 
 
 
 


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Ultimate Geek
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  Reply # 517713 6-Sep-2011 19:25
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thanks. for that, i will see if he can get an adapter. he bought a china mobile device and sim it allows him to recieve incoming calls and send recieve texts. i had not heard of the dual thing before, thought the iphone4 would have covered all bases

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Master Geek
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  Reply # 518177 7-Sep-2011 16:43
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Was in Shanghai last month, and iPhone4 + current ios + XT worked fine (SMS/Data/Voice). I was also on sponsored IMSI. Was on both China Unicom & China Mobile.




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  Reply # 518181 7-Sep-2011 16:46
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gajan: Was in Shanghai last month, and iPhone4 + current ios + XT worked fine (SMS/Data/Voice). I was also on sponsored IMSI. Was on both China Unicom & China Mobile.


I could be incorrect, It was just an idea



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Ultimate Geek
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  Reply # 518186 7-Sep-2011 16:50
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Thanks, thought it a bit srtange that an iphone4 on xt wouldnt roam to china, must be a faulty sim.
Tried a china sim in the iphone and works ok. I have heard that sometimes a sim works in NZ but wont roam

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  Reply # 518191 7-Sep-2011 16:54
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n00dy: Thanks, thought it a bit srtange that an iphone4 on xt wouldnt roam to china, must be a faulty sim.
Tried a china sim in the iphone and works ok. I have heard that sometimes a sim works in NZ but wont roam


Get Telecom to check the roaming profile on the HLR not just in the CRM /GUI platform,

This is a very quick check and takes me less than 1 minute, I am not sure Telecom CSRs have read/write access

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  Reply # 518260 7-Sep-2011 19:42
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johnr:
n00dy: Thanks, thought it a bit srtange that an iphone4 on xt wouldnt roam to china, must be a faulty sim.
Tried a china sim in the iphone and works ok. I have heard that sometimes a sim works in NZ but wont roam


Get Telecom to check the roaming profile on the HLR not just in the CRM /GUI platform,

This is a very quick check and takes me less than 1 minute, I am not sure Telecom CSRs have read/write access


Agreed here John.  Go back to the roaming helpdesk and get them to check the provisioning of the SIM.

Otherwise you can PM me the mobile number and I will see what can be done.

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