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295 posts

Ultimate Geek


  #523397 20-Sep-2011 09:32
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Behodar:
thekiwi:
Sounds logical.

So to get this right in my mind.

* You go online, click the "purchase TEXT 2500 extra" package and get dinged $12. All good

I think you're mixing up the two different 2500 text packages.

The one that you seem to be on is how I described above; 20c per text until you hit the $12 cap.

The other one, currently promoted on Telecom's site, takes the $12 up front and gives you 2500 "free" texts in return.

Sorry I may not have been totally accurate.

On the online portal it states:
Text Anyone 2500

So can anyone show me categorically where on the Telecom website it outlines any of these conditions (eg 20c / TXT to use up the credit before you get the 2500 TXT's etc) and how the billing works?

http://www.telecom.co.nz/mobile/yourmobile/plansandpricing#prepaid

http://www.telecom.co.nz/prepaidchange

393 posts

Ultimate Geek


  #523398 20-Sep-2011 09:34
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i can verify that the first 60 messages dont have to be on network.just tried it on an old prepay sim,
however if this is an issue you could always go onto "your telecom" and purchase the 2500 txt addon which takes the $12 as one lump sum




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393 posts

Ultimate Geek


  #523401 20-Sep-2011 09:36
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thekiwi:
Behodar:
thekiwi:
Sounds logical.

So to get this right in my mind.

* You go online, click the "purchase TEXT 2500 extra" package and get dinged $12. All good

I think you're mixing up the two different 2500 text packages.

The one that you seem to be on is how I described above; 20c per text until you hit the $12 cap.

The other one, currently promoted on Telecom's site, takes the $12 up front and gives you 2500 "free" texts in return.

Sorry I may not have been totally accurate.

On the online portal it states:
Text Anyone 2500

So can anyone show me categorically where on the Telecom website it outlines any of these conditions (eg 20c / TXT to use up the credit before you get the 2500 TXT's etc) and how the billing works?

http://www.telecom.co.nz/mobile/yourmobile/plansandpricing#prepaid

http://www.telecom.co.nz/prepaidchange




the problem you are going to run into is that telecom have recently changed their billing system, it used to be an incrememtal 20c per message untill cap is reached (ie 60 messages for $12 txting) but now the extras on the "your telecom" link take the credit in one lump sum




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6434 posts

Uber Geek


  #523403 20-Sep-2011 09:39
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The OP is confused (and understandably so).

there are basically 2 different txt anyone packages out there.

 

The new one, which just removes $12 from your balance immediately then you get 2500 ‘free’ txts.

Much simpler IMO. 

The old one, which you cannot buy now unless you always had it, does not ding you for anything up front. Instead it charges you 20c/txt for the first 60 txts (to any Nz mob) for a total of $12, then you get the next 2440 free.  This is a lot more confusing, but Telecom allowed people tro stay on it because it is actually a little better (if, for example, you only used 10 txts it works out much cheaper) 

The issue the OP had, I think, is that his daughter is on the old package and had only sent 58 of the required 60 txts before she ran out of credit so could not send the remaining 2 txts in order to get the next 2440 free. Since 58 txts would cost $11.60 to send , and she started on >$12 then presumably she used some of her credit on something else, like an international txt, call, data etc. which would make her balance too low to send the remaining 2 txts.  No dodgy dealings or shenanigans.

23457 posts

Uber Geek

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Subscriber

  #523434 20-Sep-2011 10:52
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I prefer the old one myself as my usage is really really variable.

Not disclosing that it is different to what is offered now is just causing confusion(tm) which is bad marketing ;)




Richard rich.ms

489 posts

Ultimate Geek

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  #523864 21-Sep-2011 08:46
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Hi team,

Just to clarify. There are two ways to charge for this service. This is because we're in the process of migrating customers to the new way of charging.

Old Billing way:

We will charge 20c per text messages until you get to 60 texts. Between 61 - 2500 these will be zero rated. So in essence you've paid $12. However this does not stop you from making calls, data or other usage charges using up your $12 before reaching the 60 texts.

New Billing way:

We will now take $12 out of your account straight away and you will have access to your 2500 texts.

Apologies for any confusion. We've done some changes where if you change or upgrade your plans then the new subscription billing will kick in. Further details are here: http://telecom.custhelp.com/app/answers/detail/a_id/3079

@thekiwi - if you want to flick me a mobile number via PM we can look into the details of the mobile. We can look to set your daughter up on the subscription billing so she is charged for her text messaging straight away. Or you can look at details on how to change to the new subscription billing here: http://telecom.custhelp.com/app/answers/detail/a_id/3079

Cheers,
Amber Craig

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