So to get this right in my mind.
* You go online, click the "purchase TEXT 2500 extra" package and get dinged $12. All good
I think you're mixing up the two different 2500 text packages.
The one that you seem to be on is how I described above; 20c per text until you hit the $12 cap.
The other one, currently promoted on Telecom's site, takes the $12 up front and gives you 2500 "free" texts in return.
Sorry I may not have been totally accurate.
On the online portal it states:
Text Anyone 2500
So can anyone show me categorically where on the Telecom website it outlines any of these conditions (eg 20c / TXT to use up the credit before you get the 2500 TXT's etc) and how the billing works?