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10 posts

Wannabe Geek


Topic # 9160 26-Aug-2006 02:19
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Anybody who can help please ?!!!

My Telecom Harrier is displaying a notification that I have 2 new voice messages in my voice mailbox.

I went there but there wasn't.

I tried to reset the phoneEmbarassed, hard resetFoot in mouth, Firmware UpdateYell, and still doing that.

Can anybody help PLEASECry



[Moderator edit (MF): moved to Telecom New Zealand)]




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Spark

  Reply # 44722 26-Aug-2006 08:21
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You will need to contact 123 for a consumer or 126 for a business customer (or better still visit your local dealer) and inform them. They should get the phone checked at switch, or reset your entire voicemail.

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Reply # 44725 26-Aug-2006 09:38
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He's right. I am afraid all your actions on the Harrier itself are not going to fix this, since the notification comes from the voicemail system provided by Telecom New Zealand. Contact 123 and ask them to reset the mailbox, or something like that.





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Master Geek


Reply # 44782 27-Aug-2006 13:19
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Long-standing known problem that can apparently happen to any mobile with Telecom voicemail - have had it happen a couple of times personally - 123 refers to it as "phantom voicemail" and they know how to reset it - takes a few hours to take effect.

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Ultimate Geek
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  Reply # 44783 27-Aug-2006 14:00
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Next time there is a new message left on the phone (not the phantom one you are receiving) or leave a message there yourself then go in and delete that message but when finished and message is confirmed deleted then press "*" once, wait for voice mail to ask for mailbox number then press "*" again and it should say 'goodbye" and hang up. Should fix it.




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Reply # 44784 27-Aug-2006 14:10
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It should not fix it - I know because I coded the "*" function in the TNZ voice mail. I also wrote the specs for the fix for the phantom callback, which happens in a very special situation...








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Wannabe Geek


Reply # 44786 27-Aug-2006 17:14
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I Called them,

they have done a reset to my mailbox till today it still not working.

I thinking (maybe) it's coming of the previous owner's voice mailbox.

can this be changed ?

Telecom still can't do anymore.

sat

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Master Geek


Reply # 44889 28-Aug-2006 22:18
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did you have to setup your mailbox again after they reset it? if not then they have not done a reset and have fobbed you off

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Reply # 44895 28-Aug-2006 23:10
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mikeox69: did you have to setup your mailbox again after they reset it? if not then they have not done a reset and have fobbed you off


That depends on how they reset the cellular secretary service. The rep may have choose to attempt to solve the problem by resetting the service at switch level. The CSR may have also tired various notification options. A Full reset will mean cellsec is completely removed, and re-added in which case, yes you will need to set up your greeting once again.








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