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98 posts

Master Geek
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  Reply # 538565 28-Oct-2011 10:15
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One other thing that may, or may not be related, but earlier in the month of October 2011, 2 friends visited on 2 different occasions. Both use Mac Book Pro Laptops and neither could connect to the Internet via wireless through my Thomson TG585v8 ... when the Thomson Key was entered ... "Invalid Key Number" was the result.
We were to watch the Manchester United V Tottenham Hotspurs Game "live" through his Sky account and the "Invalid Key Number" had us miss half the Match. However, my Asus Laptop was now used to plug into the Telly and get the signal via wireless/ his Sky account.
Now, by going through Worldwide Tech Forums, I see I am not the only one with the "Thomson TG585v8 not friendly with Mac issue" . The Tech who was here knew nothing of the subject, nor aware of any problems, but that was my experience and wondered if it is related to the issues happening ... whatever they are.
As for the Football, I have no idea of the outcome as I am really a Barcelona kind of guy.

ta ta for now,
Tedz

2389 posts

Uber Geek
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  Reply # 538582 28-Oct-2011 10:47
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chevrolux:
Does this not tell you something? Techs have been shagging around for weeks on end. They have used a modem which works fine. You put yours back on and you get drop outs. THE MODEM IS FAULTY!!!

as for interference from a factory hundreds of metres away.... Their power supply isnt going to induce on to aerial leads around the area. Maybe if there was an 11kv cable hanging right next to your one but I highly doubt this is the case.


The modem may not be the greatest but it was working until the exchange upgrade. tedzart's found other ADSL users in his street that also started having problems at the same time. Only the ISPs will know how many other customers are being shagged around with.

The factory wipes out AM radio in the car for about 300m either side of the corner. Similar freqs to ADSL, Just a suggestion but maybe the new exchange equipt. handles noise differently.

 
 
 
 


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98 posts

Master Geek
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  Reply # 538587 28-Oct-2011 10:51
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@ chevrolux .. now that I am running my own 24 hour test, I am very suspect that something is wrong with the modem, however my qualifications are not in Technology ... they are more in Toxicology, being a retired Ships Cook *salute*

489 posts

Ultimate Geek
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  Reply # 538721 28-Oct-2011 13:48
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Hi Tedz - someone from the tier 2 support team will contact you. If all goes well it should be within the next 1/2 an hour.

489 posts

Ultimate Geek
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  Reply # 538759 28-Oct-2011 15:03
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I believe Bala has had a chat to you - we've organised a replacement modem and hopefully this should sort things out. Bala will get in touch mid next week to check how things are going.



98 posts

Master Geek
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  Reply # 538772 28-Oct-2011 15:46
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@ akia ...
Bala did indeed ring regarding the replacement Modem. He also suggested that a lot of these problems would not have occurred if I had supported the All Blacks.


489 posts

Ultimate Geek
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  Reply # 538773 28-Oct-2011 15:49
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haha he did mention that :)



98 posts

Master Geek
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  Reply # 539196 30-Oct-2011 08:58
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Da daaaaa! It is now 24 hours plus since I received a replacement Modem from Telecom ... all now is running tickety boo. I have no bells but have got another phone with a louder ringer ... even Quasimodo could hear them.

Of course I have a lot of gripes .. but I wore myself out with the 24 hour Modem Watch.

Thanks for listening and your input Geekzoners.

Cheers, Tedz



98 posts

Master Geek
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  Reply # 539573 31-Oct-2011 13:56
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Of course I take full credit for finding that the Modem was dodgy and I have also discovered the fault with the Line.


6150 posts

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  Reply # 539575 31-Oct-2011 13:58
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Aaaaahhh, you have been shopping for an icloud solution.

Cheers
Cyril



98 posts

Master Geek
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  Reply # 548707 23-Nov-2011 04:46
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I am not an easy customer *redrum* *redrum* ... however, just like L.V.Martin, Telecom have put things right.
My Broadband connection over the past 3 weeks has been faultless and Telecom have also offered "goodwill" to make up for all the sessions that I had with my Psychiatrists to cope with the problem.

Once again thanks to all the Geekzoners and Telecom ... *waves* at cyril7 with his head in the Clouds.
Cheers!

3589 posts

Uber Geek
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  Reply # 549026 23-Nov-2011 19:27
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So what ended up being the problem?



98 posts

Master Geek
+1 received by user: 2


  Reply # 549168 24-Nov-2011 04:14
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The problems included :
Wrong User Profile
Wrong Long Line
Fault on the Line
Fault at Local Exchange
Fault with Thomson Modem
Fault with Telecom mixing me up with another customer
Faults with the Exchange upgrade
Fault that I did not support the All Blacks

Cheers!

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