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23 posts


Topic # 95072 26-Dec-2011 16:41
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I've got a Thomson Gateway TG585 router (I think..) - running through Telecom - internet / voice.

issue 1) How do i reset my master password ?  I tried today & my old passwords do not work.
(login to the control screen to check the modem settings)

issue 2) i have full internet access & can access the internet.

When the phone rings, i an answer it (or make a call) & be talking with someone - & still be connected to the internet. BUT - when my voice call is finished, it hangfs up the voice and internet connections, & takes a minute or so until i can reconnect.

is this supposed to happen ? or should (can) it remain connected to the net, if i start/finish a phone call ?

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371 posts

Ultimate Geek
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  Reply # 562106 28-Dec-2011 10:54
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The TG585 can be reset using a paperclip or other pointy item into the little black hole you will see on the back next to where all the ethernet ports are and the power switch is. Hold it in for approx 5-10 seconds and your router will respond- be aware you will probably have to have a wired connection to the router to reconfigure it.

As for #2- are you filtering everything in your home aside from the router itself? (up to 5 devices max recommended otherwise you need a splitter)
This includes Sky decoders, alarm systems that are wired into the phone line (monitored or not), fax machines, etc. If you are certain that you are filtering everything, the next step would be the process of elimination- that is trying to make calls while online with things unplugged one at a time. It could be a faulty filter, it could be internal wiring (as I'm sure certain people will be quick to jump on here soon and say)..

N.B. if you have an alarm system on the line, you either need to have it disconnected or have a splitter installed for proper operation of your broadband. 

8029 posts

Uber Geek
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  Reply # 562219 28-Dec-2011 19:13
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Unless you have a master splitter fitted with a dedicated DSL phone jack marked (it sounds like you don't) then you need plugin filters for every analogue phone device connected eg: phone, fax, sky to prevent them interfering with the DSL signal.


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