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15 posts

Geek


  Reply # 565648 7-Jan-2012 08:38
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Having the same issue. It's now more of a problem as it affects a site we're working on and need solid access to.
Creating ticket with Telecom now. Glad i was directed to this thread. 

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  Reply # 565685 7-Jan-2012 10:15
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Thank you to everyone who has logged cases about this an PM'ed me the case numbers.

Yesterday I managed to get concrete evidence as to the root cause and am escalating this issue the best I can.  I can only re-iterate that the more unique customers who log cases on this issue the higher priority will be assigned and the more this can be escalated.

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Geek


  Reply # 565765 7-Jan-2012 13:58
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Thanks to plambrechtsen and his efforts Telecom escalated our very similar issue (explained on this discussion) and have identified the problem as one with their Cache Servers. Our issue has been handed over to the Network Team who handle the traffic going out of NZ. They can take 5 days but at least we're getting somewhere. 

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  Reply # 565858 7-Jan-2012 19:20
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Would be interested to know how folks are getting on now.  There was a change made early this afternoon which seems to have significantly improved things from what I have seen.  Any other feedback positive, negative or no change?

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  Reply # 565860 7-Jan-2012 19:36
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any details on the cause of the issue? or the fix applied, file locker sites are still going at a crawl which is rather annoying.




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Geek


  Reply # 565863 7-Jan-2012 20:01
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plambrechtsen: Would be interested to know how folks are getting on now.  There was a change made early this afternoon which seems to have significantly improved things from what I have seen.  Any other feedback positive, negative or no change?


Yep - we've had uninterrupted service since 1.55pm this afternoon. Brilliant :)

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  Reply # 565869 7-Jan-2012 20:22
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l43a2: any details on the cause of the issue? or the fix applied, file locker sites are still going at a crawl which is rather annoying.


Not sure of the details as of yet, but a site running slow is very different from the issue on FB/Google.  So I suggest you check your line speed and all the normal connectivity tests, then log a call with the helpdesk.

travelgeek:
plambrechtsen: Would be interested to know how folks are getting on now.  There was a change made early this afternoon which seems to have significantly improved things from what I have seen.  Any other feedback positive, negative or no change?


Yep - we've had uninterrupted service since 1.55pm this afternoon. Brilliant :)


Great news :)

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  Reply # 565870 7-Jan-2012 20:24
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plambrechtsen:
l43a2: any details on the cause of the issue? or the fix applied, file locker sites are still going at a crawl which is rather annoying.


Not sure of the details as of yet, but a site running slow is very different from the issue on FB/Google.  So I suggest you check your line speed and all the normal connectivity tests, then log a call with the helpdesk.

travelgeek:
plambrechtsen: Would be interested to know how folks are getting on now.  There was a change made early this afternoon which seems to have significantly improved things from what I have seen.  Any other feedback positive, negative or no change?


Yep - we've had uninterrupted service since 1.55pm this afternoon. Brilliant :)


Great news :)


well, lets see it goes 109KB/s without vpn, and errr 1.6MB/s with one so yea no line issue. be the dumb proxy, i logged a fault for it no one cares.




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  Reply # 565981 8-Jan-2012 01:44
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Definitely things seem to be much snappier!




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

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  Reply # 566761 10-Jan-2012 09:39
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I wonder if the maintenance cost of the caching cluster and the bad reputation gained (Telecom has issues with google/facebook/youtube and slow downloads) has outweighed the savings from the system yet.

#RepeatingMistakesOfThePast

/hope my connection never gets migrated off the legacy service which doesn't go through the cache cluster.

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  Reply # 566764 10-Jan-2012 09:46
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been getting connection reset/interrupted with facebook for the last week - was pulling my hair out trying to figure out what it was.

Looks like it was Telecom. Will keep an eye on it now. 

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Geek


  Reply # 566767 10-Jan-2012 09:52
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Must say offshore sites now seem to be very sluggish over our Telecom connection (unfortunately, including our own which is hosted now on Rackspace)

Anyone got any advice on the best way to measure and compare response times on offshore sites to see if there's in fact an issue (so I can then report fault / problem and pursue)

thanks

(oh - look it's raining outside again) 

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Wannabe Geek


Reply # 566827 10-Jan-2012 11:43
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Oh no...

after enjoying the last few days of no problems, today seems to be on a downhill slide.

My t-stick operating on XT seems to be exhibiting  the same problem today. Home ADSL seems to still be ok.

I hope and prey this gets better soon...

When can we start to enjoy LTE? and faster, problem free browsing?

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  Reply # 567063 10-Jan-2012 20:25
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Just had quite possibly the best customer service I have ever had from an ISP.

I logged a fault on their online faults form.
I got a call on the phone number I used less than 5 minutes later.
Really friendly girl told me she would put me through to broadband team.
Waiting on hold for a few minutes - she said it looks like there is a queue, so she would wait and get them to call me back!
broadband team called me back 5 minutes later
explained issue - they have a notice about intermittent access issues to google and facebook - guy is escalating this now.

freaking awesome.

15 posts

Geek


  Reply # 567067 10-Jan-2012 20:30
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wasabi2k: Just had quite possibly the best customer service I have ever had from an ISP.

I logged a fault on their online faults form.
I got a call on the phone number I used less than 5 minutes later.
Really friendly girl told me she would put me through to broadband team.
Waiting on hold for a few minutes - she said it looks like there is a queue, so she would wait and get them to call me back!
broadband team called me back 5 minutes later
explained issue - they have a notice about intermittent access issues to google and facebook - guy is escalating this now.

freaking awesome.


Wow - was this Telecom?

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