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1948 posts

Uber Geek
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  Reply # 585651 23-Feb-2012 12:30
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I've had the word back from the Level 3 support folks that Akamai has said they have fixed the issue up.

Can people please confirm or deny if it's resolved now?

68 posts

Master Geek


  Reply # 586403 24-Feb-2012 18:19
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I have problem accessing Vimeo videos. They play fine when embedded but not when accessed from the Vimeo website. The playbar just jumps to the end when play is pressed.
Took a laptop to the office where the Telecom line is and it suffered this issue. Back home on Vodafone everything is fine. In the office all PC s have the same problem.

Thanks in advance for trying to solve this. I have gone through so many flash, java, firefox installs uninstalls to come down that its a Telecom issue... Quite frustrating!

 
 
 
 


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  Reply # 586442 24-Feb-2012 20:26
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When using TCP Traceroute such as TraceTCP on Windows (FYI you also need WinPCap or Wireshark which includes WinPCap installed too).  What do you get for the results of:

tracetcp av.vimeo.com
tracert (or traceroute) av.vimeo.com
nslookup av.vimeo.com
nslookup whoami.akamai.com

I get the following:

tracetcp.exe av.vimeo.com

Tracing route to 219.88.187.11 on port 80
Over a maximum of 30 hops.
1       44 ms   42 ms   42 ms   192.168.1.254   [dsldevice.lan]
2       30 ms   19 ms   20 ms   125.236.192.9   [125-236-192-9.adsl.xtra.co.nz]
3       *       *       *       Request timed out.
4       Destination Reached in 25 ms. Connection established to 219.88.187.11
Trace Complete.

tracert av.vimeo.com

Tracing route to a808.g.akamai.net [219.88.187.24]
over a maximum of 30 hops:

  1    51 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    25 ms    23 ms    19 ms  125-236-192-9.adsl.xtra.co.nz [125.236.192.9]
  3     *        *        *     Request timed out.
  4    23 ms    23 ms    23 ms  219.88.187.24

Trace complete.

nslookup av.vimeo.com

Server:  dsldevice.lan
Address:  192.168.1.254

Non-authoritative answer:
Name:    a808.g.akamai.net
Addresses:  219.88.187.11, 219.88.187.25
Aliases:  av.vimeo.com, av.vimeo.com.edgesuite.net

nslookup whoami.akamai.com

Server:  dsldevice.lan
Address:  192.168.1.254

Non-authoritative answer:
Name:    whoami.akamai.net
Address:  202.27.184.100
Aliases:  whoami.akamai.com

If you could either post or PM me the results you get, we could debug this further as Vimeo has been working fine for me for the last few days.

68 posts

Master Geek


  Reply # 586455 24-Feb-2012 21:22
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Tracing on Linux so here are the results...
tcptraceroute av.vimeo.com
traceroute to av.vimeo.com (219.88.187.16), 30 hops max, 40 byte packets
1 192.168.1.254 (192.168.1.254) 89.149 ms 88.658 ms 88.131 ms
2 122-61-xxx.x.jetstream.xtra.co.nz (122.61.xxx.x) 15.523 ms 17.346 ms 22.811 ms
3 219.88.187.16 (219.88.187.16) 38.837 ms 39.446 ms 41.624 ms



tracert av.vimeo.com
traceroute to av.vimeo.com (219.88.187.16), 30 hops max, 40 byte packets
1 192.168.1.254 (192.168.1.254) 69.794 ms 69.278 ms 68.774 ms
2 122-61-xxx-x.jetstream.xtra.co.nz (122.61.xxx.x) 14.658 ms * *
3 219.88.187.16 (219.88.187.16) 26.425 ms 24.995 ms *



nslookup av.vimeo.com
Server: 202.27.158.40
Address: 202.27.158.40#53

Non-authoritative answer:
av.vimeo.com canonical name = av.vimeo.com.edgesuite.net.
av.vimeo.com.edgesuite.net canonical name = a808.g.akamai.net.
Name: a808.g.akamai.net
Address: 219.88.187.25
Name: a808.g.akamai.net
Address: 219.88.187.32



nslookup whoami.akamai.com
Server: 202.27.158.40
Address: 202.27.158.40#53

Non-authoritative answer:
whoami.akamai.com canonical name = whoami.akamai.net.
Name: whoami.akamai.net
Address: 202.27.184.100

?

?

?
?


BTW Just tried the new Vimeo and it works. I dont use it though cause it has a heap of other problems...

1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 586711 25-Feb-2012 16:55
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grkiwi: Tracing on Linux so here are the results...

.....

BTW Just tried the new Vimeo and it works. I dont use it though cause it has a heap of other problems...


If you could PM me that info or you could just e-mail me directly at Telecom.  My first name is peter so my e-mail is peter dot my surname which is the same as my geekzone username after dropping the P at Telecom.co.nz.  Plus include the above un-sensored :) and what your phone line number & account number & ip address is then I will forward that through to Akamai.

Plus you said you were using the new Vimeo... What is the "old" vimeo?  Which URLs were you using to access it as it may be going via a different Akamai server?

1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 588356 29-Feb-2012 14:45
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Can any people please pm me or email their customer details through to me if they are having issues. I've now got tech's from both vimeo and akamai looking at it. As much detail as you can give would be great.

68 posts

Master Geek


  Reply # 592157 8-Mar-2012 09:29
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Thanks to emails coming and going to Peter it's finally sorted...

Case closed from my side :)

1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 592160 8-Mar-2012 09:33
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grkiwi: Thanks to emails coming and going to Peter it's finally sorted...

Case closed from my side :)


Great :)

A change went in yesterday which seems to have sorted the issue out.  Can anyone else report if they are still having issues?

57 posts

Master Geek


  Reply # 592163 8-Mar-2012 09:39
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Sorry, I was away for 2 weeks, but I can report that the Flash-player version is now also working for me. Thanks for the background work with Vimeo.

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