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Topic # 146572 22-May-2014 10:35
Send private message

Lately I don't appear to be getting an email from GZ saying there is a Private Message waiting for me.

When I log on to GZ I see the little rotating envelope, but checking the times shows that it has been posted some hours earlier.

Checked my settings and nothing has been changed.

Any ideas?

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BDFL - Memuneh
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  Reply # 1050911 22-May-2014 10:41
Send private message

Someone else had the same complaint. I personally have been receiving my email notifications from both PM and forums.

I will check logs later to see if your email is being blocked or something.







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  Reply # 1050917 22-May-2014 10:55
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Cheers sealed

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  Reply # 1052818 25-May-2014 14:51
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With Rickles reporting he's getting no message notifications and DonGould getting two it sounds like it's double or nothing. It's all double dutch to me but then I am dutch and kiwi too.



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  Reply # 1052842 25-May-2014 15:10
Send private message

Mauricio .... right now (3:09pm Sunday) there is a the little revolving yellow emvelope showing BUt no email notification recieved.

Maybe the emails are fired off at regular intervals?

Anyway, I'll not read the message for a another couple of hours to see what happens.

Cheers,

R.

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  Reply # 1052871 25-May-2014 15:52
Send private message

Emails are queued as soon as the message is inserted into the database. Emails are sent from the queue every 15 seconds. If you didn't get one and the envelope is there then our system won't send another one.

What is the date/time for the unread PM you have not received a notification for?








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  Reply # 1052933 25-May-2014 16:41
Send private message

 

 

 

Sent:

 

25-May-2014 14:44

 

 

 

Read:

 

25-May-2014 16:39

 

 

 




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  Reply # 1053830 26-May-2014 18:34
Send private message

Happened again today -

 

 

 

 

Sent:

 

26-May-2014 14:24

 

 

 

Read:

 

26-May-2014 18:32

 

 

 

 



There was no email notification between those two times.

BDFL - Memuneh
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  Reply # 1053841 26-May-2014 18:52
Send private message

It is something with your provider. I've suspended our email service and sent you a PM. Here is the message in the queue:



I then restarted our email service, the message was sent out, no error in the Event storage, no message dropped. I suspect your service is not delivering to your Inbox - silent spam filtering perhaps?

You can try changing your email here and see if you start receiving those...










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  Reply # 1053859 26-May-2014 19:30
Send private message

Thanks for that test .. and I confirm that the email did not come thropugh frown

Maybe one of the Vodafone guys here can shed some light?

R.

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  Reply # 1053863 26-May-2014 19:35
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I thought I was having the same issue a while ago. Are you using Mailbox app on your phone by any chance?

It seemed to have taught itself to archive all geekzone emails right away, so I would never see them in my inbox. Just something to check out, if you don't use mailbox then ignore :)




Bachelor of Computing Systems (2015)

 

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Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 




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  Reply # 1053878 26-May-2014 19:56
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Send private message

Hi Sam ... nope, just a bog standard PC using Outlook through my ISP (ClearNet/Vodafone).

R.



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  Reply # 1053879 26-May-2014 19:56
Send private message

PS  BTW, email notifications of Forum Messages come through perfectly fine surprised

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  Reply # 1053934 26-May-2014 21:11
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Have you setup any email rules that may move them?



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  Reply # 1053986 26-May-2014 22:52
Send private message

     >Have you setup any email rules that may move them? <

Nope, no changes whatsoever (yeah, I know everyone says that, but trust me) innocent

Like I said earlier, I get email notifications for Forum Messages, just not for Private Messages.

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  Reply # 1053988 26-May-2014 22:54
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your email provider might be running a spam filter and let the forum messages pass but not the PM notifications, since each message is a different case.





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