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3 posts

Wannabe Geek


Topic # 5046 23-Sep-2005 14:36
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On my desktop, WINXP, I have three accounts.

I use Outlook Express 6.0 for my e-mails in all accounts.
In my personal WINXP account, I have customized Outlook Express’ window with the layout I need and I use it to access all five e-mail accounts, my four and my wife’s

In my wife’s account, as she is not quite adept at PC usage, I have created a scenario such that AIM + Skype + Outlook Express start automatically when she logs onto the PC in her account. The Outlook Express window that opens, shows the list of folders upper left, contacts lower left, incoming e-mails on the right and a preview pane lower right.

This has worked exceedingly well for months. But in the last week, the “contacts pane” never appears on start up. And I must follow the process shown below.

I go to Outlook Express >> View >> Layout and I click on [ ] Contacts to activate it. Next I click on Apply >> OK. Voila! The contacts pane opens and all is well.

If I log out from my wife’s account or I log off the PC, and then reenter my wife’s account, the “contacts” pane is missing again. I can repeat the above sequence, but upon exit and reentry the “contacts pane” is missing.

But wait, this anomaly does not occur in my WINXP account with my account’s invocation of Outlook Express regardless of the e-mail account that I employ.

And, I have not made any major changes in the PC with the exception of a FireFox update for extensions a week ago, but not that affect e-mail. And, I loaded the newest version of Skype.

And, if I go to View >> Current View and move “Contacts” to the toolbar. The Icon appears with a rectangle around it. Yes, the Contacts pane appears as well. But, if I click on the “Contacts” icon the rectangle disappears and the contacts pane disappears. The Contacts pane and the rectangle reappear when I click on the “Contacts” icon. However, the Contacts icon is lost if I leave my wife’s account and reenter the account, thereby reinvoking Outlook Express.

Somehow in my wife’s account this preference is not preserved from one invocation to the other.

A search of the Microsoft knowledge base does not yield any relevant articles or any clues.

Likewise a search of the Internet does not produce any meaningful solution paths.

Any thoughts?



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Hawkes Bay
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Reply # 20432 23-Sep-2005 17:42
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i didnt know anyone still used outlook express?

I would suggest having a look at Mozilla Thunderbird. Nice email package for home (and its free/open source)




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Reply # 20433 23-Sep-2005 17:59
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Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


 
 
 
 


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Reply # 20434 23-Sep-2005 18:01
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I think your only option is to back up your contacts and mail accounts and reinstall outlook express (which means you have to really reinstall explorer)


Disenchanted: i didnt know anyone still used outlook express?

I would suggest having a look at Mozilla Thunderbird. Nice email package for home (and its free/open source)


I use outlook express for my mail. tried thunderbird but hated it, even with all the extensions to make it feel like OE it just wasnt the same, Though i am proud to say i use Firefox all the time :)

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Reply # 20435 23-Sep-2005 18:14
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you cannot reinstalll OE in easy way because OE is integrated with IE6 and IE6 is built into Windows XP.

you can try search online for long-way to reinstally IE6/OE but it's not the ideal way.




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BDFL - Memuneh
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Reply # 20436 23-Sep-2005 18:21
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There's a download of Internet Explorer 6 SP 1, but only if you are not running Windows XP. Are you running Windows XP Service Pack 2? If not you could install it, since it will update Internet Explorer and Outlook Express.

It does sound like a registry corruption. If this is the case, reinstalling the OS could be a good idea.






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Reply # 20440 23-Sep-2005 20:19
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I would rather just install Thunderbird than do the whole OS



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Wannabe Geek


Reply # 20459 24-Sep-2005 10:59
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Listen!
Most of the responses here bespeak propeller heads. And, it is not meant as a compliment, unfortunately. I came here for some help and in response I receve a bunch of euphemisms and platitudes.

I don’t have time to dabble in everything.

My day job has me building a data center for 5,000 servers and some big iron. My technical team just installed the first 60 switches with 10 Gb uplinks. And, I just accepted the first delivery of bandwidth a 340 Gb system [protected] and 40 Gb system with two more 320 Gb systems on the way.

And, I just built my own desktop: Asus + high end Intel + two Raptor 74 Gb drives + 1 Gb of Corsair + Plextor DVD + LiteOn CD/DVD reader + ASUS graphics high end + Mitsumi 7 in 1 reader/writer.

So stick to straight answers and leave your non-help stuff on your keyboards. Find someplace else to vent your phlegm.

For those that tried to help…thanks.

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Reply # 20460 24-Sep-2005 11:03
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If you want a straight answer to this kind of question, then here it goes: if you are not prepared to pay Microsoft for a support incident (over a 900 line, 800 line with credit card, MSDN Universal subscription, Assurance subscription), then you are looking for free advice.

People here can give their advice to the best of their knowledge - and opinions.

My advice is simple: it looks like a registry problem. Reinstall the OS.

Don't like this? Pay Microsoft for an incident and see how many emails you will have to exchange until they say "it's a known problem, please reinstall the OS".





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Reply # 20461 24-Sep-2005 11:08
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TedT: My day job has me building a data center for 5,000 servers and some big iron. My technical team just installed the first 60 switches with 10 Gb uplinks. And, I just accepted the first delivery of bandwidth a 340 Gb system [protected] and 40 Gb system with two more 320 Gb systems on the way.


By the way, my day job for 16 years was working with big irons in the telecommunications industry - until I found out that working for myself on this website was a better lifestyle choice.

Everyone here has some experience, and we try to respect this. I've met some of the people from this forum in our Geekzone Party dinner and I tell you - don't discount them, you would miss some good experience there.







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Wannabe Geek


Reply # 20480 24-Sep-2005 23:59
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Folks,

I solved the problem.

Because of my wife’s difficulties I always leave the Outlook Express window open in her WINXP user account. When I made the changes as described in my original submission, I never clicked on the [x] in the upper right corner such that WINXP would preserve the changes in the registry.

In this case I overlooked a simple process step.

Yes, simple! KISS

Again thanks to those who did try to provide a solution,

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