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BDFL - Memuneh
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Topic # 5698 18-Nov-2005 21:43
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Well... After years using trademe.co.nz I think I now have got evidence they hit the point where the only thing you can get out of their "Customer Service" is a canned reply:

"Unfortunately unless feedback breaches Trade Me's feedback policy Trade Me will not enter into feedback disputes.

You may wish to approach the trader that placed the feedback and come to an agreement regarding the feedback.
"

I had an item for sale and someone hit the "Buy Now" button. Immediatelly after the "buyer" sent me an email, first complaining about the shipping fee ($20 for a relatively large item) and then asking if it was possible for her to pay in two consecutive weeks (this is for a $150 item!).

When I said "sorry, but this is non-negotiable, she offered to pay 100% the week after, and I agreed. Seven days later she sent me an email saying that the deposit was made, and please send the item to [address].

Of course I did not send the item, and guess what? The money wasn't deposited (surprise!). Two weeks later, I used the Trademe mechanism to cancel the auction and get a refund of the success fee. An of course posted a negative feedback on this person, saying that she did not complete the transaction, delayed the replies and promised to deposit the money but not doing it.

Next thing I know this person puts a negative feedback on me, clearly as a retaliation. The feedback simply sad I was grumpy. Not without reason, sure?

The problem is that regardless of being retaliation, non-realistic or whatever, the feedback counts as a negative point in my profile.

The trademe response to my request to have this (obviously non-realistic) negative feedback removed was the canned reply above - twice!

That's it. Enough giving money to Trademe. I rather give away things to someone who needs them, than use Trademe.






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Reply # 23521 19-Nov-2005 06:31
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I have to agree, I have had this same issue twice now where a buyer used buy now and then changed there mind. One guy brought a ADSL modem via buy now then said he had decided not to get ADSL afterall so pulled out of the purchase - but I look at his feedback a few days later and he had brought a different ADSL modem for a cheaper price!.

If a buyer does not complete the deal they should have no right to feedback!

I have lost money in the fact that I usually premote my auctions which costs a $ or 2 and this is not refunded - not to mention the hassle and wait of having to relist.




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Reply # 23523 19-Nov-2005 07:03
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I had prob with buying a 2nd hand mobile phone off Trademe. When it arrived the screen had horrible lines which made reading texts (the only reason I bought it) impossible. I politely asked seller to refund as I felt they did not describe this fault on the listing. I pointed out T&C but they refused. For a week I could not decide whether to leave neg feedback or not. In the end I chose not to leave any feedback as I feared a reprisal and for a $25 phone it wasnt worth the hassle.

To my good fortune the week after that Vodafone had a trade in deal - straight swap for brand new phone - no contract. I took up that deal, then couple of months later sold that phone for $150 on trademe. :)





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BDFL - Memuneh
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Reply # 23524 19-Nov-2005 09:21
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Morbid1: If a buyer does not complete the deal they should have no right to feedback!
I agree. This person did not complete the deal, outrigh lied saying the deposit was made, and then posted a bad feed on my account...





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Reply # 23526 19-Nov-2005 10:25
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freitasm:
Morbid1: If a buyer does not complete the deal they should have no right to feedback!
I agree. This person did not complete the deal, outrigh lied saying the deposit was made, and then posted a bad feed on my account...


I agree with you guys on this point but, whilst I can empathise with your frustration, I can also understand why Trademe don't want to get involved in disputes over feedback. Their customer support team probably gets bombarded with idiots complaining about all sorts of trivial little things and, sadly, genuine grievances like yours are likely to get lost amongst all the noise.

If my memory serves me correctly, you can post a public response to any negative feedback that you receive. Admittedly, the original feedback will still be visible and your feedback score will still be negatively affected, but publically defending yourself should still soften the blow a bit.



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Reply # 23527 19-Nov-2005 10:29
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True. I posted a reply. But my feedback show "1 Negative feedback", which is bad if the potential buyer doesn't read my reply down the page (or in another page).

Trademe's response "You may wish to approach the trader that placed the feedback and come to an agreement regarding the feedback." is not an option. Do you think an idiot like this buyer is open to change his/her feedback post?





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Reply # 23607 21-Nov-2005 11:48

I agree to this too,my bad experience was when I bought a Kyocera 7135 and the phone was delivered to me without a charger and in a very shabby state..no negotiations thereafter.It is so frustrating when u realise u can't do anything about this!!!

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Reply # 23642 21-Nov-2005 23:51
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I have had nothing but trouble with trademe since day one, They have very very poor customer service and the site is tortureous to use (bad search) and gloated with adverts.
And it really shines that they think so much of themselves.

I have been disabled 3 times, always on weekends with no support to get it re-instated till the following Wednesday. had numerous auction "withdrawn" with the usual "this is not suitable for trademe" with no reason given.

Their Fee's are exorbidant, success fee's not so bad but paying extra to list those tiny horrible, downscaled photos really get's at me.

The site is restricted to one photo plus 2000 characters of Text (it was only 1000 till I screamed at them and setup websites to continue the description)
And you can only have their layout,, although this is clean, some customisation would be nice

The search function is hopelessly 1996

Their support of the site considering the cash cow it is, is shocking, puts the ARC, IRD, ACC and Metrowater on a pedestal

They used to have innovative neat stuff like the ability to to host your own pictures, WAP bidding, SMS bidding and other cool and useful stuff, of course what wasn't a cash cow to them got the chop.

Okay this is a bleat, but I don't like Trademe. I use it as a vehicle to sell old cr4p and nothing more.

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Reply # 23643 21-Nov-2005 23:53
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off topic,, but... Are those vacuuums any good? (i'm assuming its the as-seen-on-TV 241 deal)

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Reply # 23644 22-Nov-2005 06:45
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paradoxsm: They used to have innovative neat stuff like the ability to to host your own pictures, WAP bidding, SMS bidding and other cool and useful stuff, of course what wasn't a cash cow to them got the chop.




Does anybody ever know what happened to their SMS bidding? Considering you were charged for the SMS's it hardly seemed like it would have been costing them money yet it was a very innovative service and something that was particularly useful. In this day in age it would seem to be quite a handy service to have!




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Reply # 23646 22-Nov-2005 07:57
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paradoxsm: off topic,, but... Are those vacuuums any good?
Yes, they actually work ok. And the person who bought that on the second auction after the failure to receive the money from the first bidder came here, collected and paid cash.





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Reply # 23747 23-Nov-2005 20:42
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I had a listing cancelled and got this email.


To: ihatetrademe@myrealbox.com (not real)
Cc:
Received: 20/11/05 12:32 PM
Subject: Trade Me -- A warning on auction no. 40683205


Dear Anton,



I am sorry, but this listing is not appropriate for Trade Me. Please do
not relist.

Regards,

Trade Me Customer Support




I asked "why was my auction for www."the F word".net.nz (legit as and yes I own that domain)cancelled, What part of the T&C did it actually breach?

was it wording, pricing or other,, there was no "reason" stipulated in your message.
Before listing I did a search for "the F word" and it returned many results.

thanks.




Okay, after asking on sunday at 3:50PM,

At 2:50PM today i get this reply.


Dear Anton,

Thanks for contacting us.

I have looked into this for you and see that this listing was not
appropriate for Trade Me. As per our terms and conditions:

"Trade Me reserves the right to remove any listing that it deems
unsuitable or in breach of the terms and conditions."

Please do not relist this item on the site.

If you have any further questions or if I can be of any further help
please do not hesitate to contact me.

Regards,

Abby

Trade Me Support



So they are not only totally Slack-Slow but abosolutely USELESS!

funny though it had "rate this reply" link.. so I gave it a 1.

http://www.trademe.co.nz/rate_email.asp?id=837754

was mine, maybe you would all like to muddle the numbers up and down a few decades and "rate" some more for them?

I did a few myself but some say "oops, you can't rate this email"


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Reply # 23748 23-Nov-2005 20:43
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And Mauricio,, how is f * * K (done without spaces) a "bad" word!



BDFL - Memuneh
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Reply # 23750 23-Nov-2005 20:51
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Hmm. Just because I don't want problems with advertisers. Some don't like their images associated with pages where some words occur...






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Reply # 23778 24-Nov-2005 12:44
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Even though they don't report their turnover you can sort of work it out. There is something like 30 million auctions a year which even at an average of $2 p/auction is $60M and this excludes classifieds and real estate. A more realistic figure is probably $120M p/year!

Sam Morgan must be laughing all the way to the bank as Trade Me is probably worth >$300M in market value. But then he does have an economist father (Gareth Morgan).

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