Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
19282 posts

Uber Geek
Inactive user


  # 608096 12-Apr-2012 01:19
Send private message

Just a update on this thread that we are looking into, The roaming charges are not for mobile data but lots of long voice calls, Customer got the roaming welcome service SMS

John

4409 posts

Uber Geek


  # 608109 12-Apr-2012 07:30
Send private message

johnr: Just a update on this thread that we are looking into, The roaming charges are not for mobile data but lots of long voice calls, Customer got the roaming welcome service SMS

John


Perhaps phones with spending thresholds should not be able to roam, until the roaming systems are capable of tracking real time balances. 



 

 
 
 
 


1288 posts

Uber Geek


  # 608307 12-Apr-2012 15:31
Send private message

johnr: Just a update on this thread that we are looking into, The roaming charges are not for mobile data but lots of long voice calls, Customer got the roaming welcome service SMS

John


Oooh, careful there John.  Privacy Act considerations.




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


19282 posts

Uber Geek
Inactive user


  # 608327 12-Apr-2012 15:53
Send private message

sleemanj:
johnr: Just a update on this thread that we are looking into, The roaming charges are not for mobile data but lots of long voice calls, Customer got the roaming welcome service SMS

John


Oooh, careful there John. ?Privacy Act considerations.


Can you identify the customers name / phone number / account number / address from my post?

John

6358 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 608580 13-Apr-2012 00:27
Send private message

johnr: Just a update on this thread that we are looking into, The roaming charges are not for mobile data but lots of long voice calls, Customer got the roaming welcome service SMS


Surely this customer would've noticed that they were making really long phone calls, and not thought "hey, that $150 limit is surely going far"

19282 posts

Uber Geek
Inactive user


  # 609200 14-Apr-2012 10:18
Send private message

nate:
johnr: Just a update on this thread that we are looking into, The roaming charges are not for mobile data but lots of long voice calls, Customer got the roaming welcome service SMS


Surely this customer would've noticed that they were making really long phone calls, and not thought "hey, that $150 limit is surely going far"


Customer was spoken to directly when roaming charges reached $500 and roaming charges were advised to the customer again, Customer requested the $150 credit limit to be removed, Prior to this no payment history issues

Even after customer was called and spoken to directly many calls over 1 hour long while roaming in AU

John

2182 posts

Uber Geek

Trusted
Subscriber

  # 609206 14-Apr-2012 10:35
Send private message

Then please do not wipe any part of the roaming bill.

I get tired of people whining about expensive bills, then blaming everyone and everything but themself.




2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV


 
 
 
 


3664 posts

Uber Geek

Trusted

  # 609207 14-Apr-2012 10:38
Send private message

Good on Vodafone for calling the customer when the bill got a bit high. In that case, then the bill should be paid in full.

Where is personal responsibility these days?

2868 posts

Uber Geek

Trusted
Lifetime subscriber

  # 609209 14-Apr-2012 10:39
Send private message

I agree with corksta, always 2 sides to every story as we always find out. Maybe the Op wasn't aware of it.

User pays




Galaxy S8

 

Garmin  Vivoactive 3




4244 posts

Uber Geek


  # 609220 14-Apr-2012 11:22
Send private message

johnr:
nate:
johnr: Just a update on this thread that we are looking into, The roaming charges are not for mobile data but lots of long voice calls, Customer got the roaming welcome service SMS


Surely this customer would've noticed that they were making really long phone calls, and not thought "hey, that $150 limit is surely going far"


Customer was spoken to directly when roaming charges reached $500 and roaming charges were advised to the customer again, Customer requested the $150 credit limit to be removed, Prior to this no payment history issues

Even after customer was called and spoken to directly many calls over 1 hour long while roaming in AU

John


Thats case closed then isn't it? If the customer was stupid enough to continue using the phone after being told directly his bill was up to $500 then it's all their fault! You see this issue all the time. People use all the cool features on their smart phone (or even normal cell) and assume it will all be the same in another country. DO THEY NOT READ THE TEXT YOU GET WHEN YOU GO ROAMING!??!! If I was Vodafone I would say you bought it on yourself and you are paying us $5000.

15231 posts

Uber Geek


  # 609246 14-Apr-2012 12:47
Send private message

nate:
johnr: Just a update on this thread that we are looking into, The roaming charges are not for mobile data but lots of long voice calls, Customer got the roaming welcome service SMS


Surely this customer would've noticed that they were making really long phone calls, and not thought "hey, that $150 limit is surely going far"


Didn't the initial post say the guy had special needs, so perhaps he didn't understand what it all meant. I know someone in this category who wouldn't have a clue, but they probably wouldn't be allowed a phone anyway, or would be given a prepay phone so they couldn't incur such charges,

179 posts

Master Geek


  # 609266 14-Apr-2012 13:50
Send private message

Thats case closed then isn't it? If the customer was stupid enough to continue using the phone after being told directly his bill was up to $500 then it's all their fault! You see this issue all the time. People use all the cool features on their smart phone (or even normal cell) and assume it will all be the same in another country. DO THEY NOT READ THE TEXT YOU GET WHEN YOU GO ROAMING!??!! If I was Vodafone I would say you bought it on yourself and you are paying us $5000.


Yes well done Vodafone you made a phone call at $500, how about a call at $1,500 or even maybe $3,000 or how about restricting service? Granted the customer had good payment history but I would bet his monthly bills weren't that extreme.


Whilst I'm not defending the idiot I believe washing your hands of the situation because of a phone call and good payment history leaves a lot to be desired.


On another note, that's a lot of talking if we are working off 0.79+gst!!


[Mod Edit :BH: Foul language removed. Stop trying to bypass the language censoring by miss-spelling words]





2868 posts

Uber Geek

Trusted
Lifetime subscriber

  # 609269 14-Apr-2012 13:56
Send private message

why is is so hard for people to take personal accountability for their actions without having to find someone else to blame.

People make choices and VF did what was required and we don't know what the convo involved so maybe lets just say the person needs to pay for what they do and learn a lesson.




Galaxy S8

 

Garmin  Vivoactive 3




41 posts

Geek

Trusted
Vodafone NZ

  # 609299 14-Apr-2012 15:42
Send private message

Hello all,

just to let you all know we are investigating the circumstances surrounding this particular situation,I have spoken to the customer and am working towards trying to resolve this as best I can for all parties involved.

Chris




Vodafone staff. You'll see me on the @vodafoneNZ twitter account and Vodafone NZ facebook page signing off as ^CB

179 posts

Master Geek


  # 609304 14-Apr-2012 15:51
Send private message

[Mod Edit :BH: Foul language removed. Stop trying to bypass the language censoring by miss-spelling words]


Apologies but wasn't the case at all.








1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.