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  Reply # 609373 14-Apr-2012 18:37
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mattwnz:
nate:
johnr: Just a update on this thread that we are looking into, The roaming charges are not for mobile data but lots of long voice calls, Customer got the roaming welcome service SMS


Surely this customer would've noticed that they were making really long phone calls, and not thought "hey, that $150 limit is surely going far"


Didn't the initial post say the guy had special needs, so perhaps he didn't understand what it all meant. I know someone in this category who wouldn't have a clue, but they probably wouldn't be allowed a phone anyway, or would be given a prepay phone so they couldn't incur such charges,

Not quite - the OP described his friend as "mildly" special needs. The term special needs is extremely wide and could mean anything from a mental impairment to a physical one or a combination thereof. We don't know and, in reality, it's none of our business but I've no doubt things would get talked up significantly if it went through the media mill.

The OP also says his friend is not getting any help from his family. His family know exactly what the story is with this person; their decision not to help him probably has very good grounds. On top of this, the consumer actions johnr describes point to a very good reason not wipe any of this bill.

As for the suggestion Vodafone should have placed more calls about the rising cost - why? They'd already placed one and the customer:
a. didn't care
b. requested removal of their limit

The OP's friend is the customer. Vodafone did what the customer wanted. People usually complain Vodafone don't do what they want, now we have people complaining Vodafone did what the customer wanted...

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  Reply # 609391 14-Apr-2012 19:23
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The OP's friend is the customer. Vodafone did what the customer wanted. People usually complain Vodafone don't do what they want, now we have people complaining Vodafone did what the customer wanted...


Well duh! Don't you know the consumer is always right :P

It's all getting a bit ridiculous. I'm glad we know the other side, because most of us would just assume Vodafone didn't do any kind of investigating as the bill climbed, but now we know they did question it. I think questioning it once is enough if the customer seems OK that the bill is that high and then even removed the credit limit. 

 
 
 
 


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  Reply # 611045 18-Apr-2012 11:12
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What a joke this is.


Take some personal responsibility Jesus.

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