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4 posts

Wannabe Geek


  Reply # 640439 13-Jun-2012 22:13
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DS9:
kane199:
DS9:
kane199: I'm loyal to VF I never had any issues for the past 5 years, anything they release is just an added bonus to me Keep up the good work Vodafone. :)


Looks like VF employees are out Wink



Nope just a happy customer


So happy you posted excactly the same message on the the VF forum.


Yes

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Geek
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  Reply # 640472 14-Jun-2012 00:37
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20gigs? really? seriously?

Why isn't VF trying to compete at all? Very sad news because I was very happy with VF, looks like I'm gonna have to go back to telecom =\

 
 
 
 


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  Reply # 640481 14-Jun-2012 07:08
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I'm quite happy with our current plan, although being on naked we miss out on the 20GB. But to be honest the focus needs to be aimed at power companies and other bills that are shooting through the roof.

The overall cost of living is far too high, but that's off topic :-)


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Ultimate Geek
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  Reply # 640503 14-Jun-2012 08:29
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DS9: 

Great how you took me out of context there and yes he has done alot but if he has nothing he can add sometimes it is best not to say anything at all.


DS9, most of us here appreciate the information that JohnR can share. If you don't like what is being said then perhaps you should not read it.

I would rather that John or anyone else from VF posts little bits of info rather than nothing at all as per your suggestion.

 

 





DS9

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  Reply # 640522 14-Jun-2012 09:03
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brad_p:
DS9: 

Great how you took me out of context there and yes he has done alot but if he has nothing he can add sometimes it is best not to say anything at all.


DS9, most of us here appreciate the information that JohnR can share. If you don't like what is being said then perhaps you should not read it.

I would rather that John or anyone else from VF posts little bits of info rather than nothing at all as per your suggestion.

 

 


I agree he helps a lot where he can but 6/8 weeks ago he told us stay with us and wait until June even though all our competitors have given very healthy increases because we have something to wait for, then we get 20GB. then ah but that's not all wait until the end of the month, so almost 3 months after every other ISP has moved to 100/200GB+ for $100 and we still have to wait because "Cat will be out of the bag before the 30th and I don't mean the 29th either" that is why I said it is best not to say something if you cannot say anything at all.

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  Reply # 640524 14-Jun-2012 09:10
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I suspect that Vodafone have analysed the useage of broadband plans from a broad spectrum of their customer base and 80gb is most likely the cut off point at which the "average user" would not exceed. This is also their bread and butter, their most profitable user base.

The users who demand (significnantly) more per month most likely are not their most profitable customers and in most likelyhood, not that big of a loss for them to jump ship. They are also most likely to be the least loyal and happy to move on to the next big thing at the drop of a hat.

Just my own personal guess

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  Reply # 640579 14-Jun-2012 10:33
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One of the problems with not looking after the heavy user is that heavy users tend to be those that people turn to when they want to know which ISP to go with.  

There are five household that I am the first call when IT matters come up.  When people ask me about which ISP to go with, I have always reponded "well I am with vodafone and have not had any issues" but the extra data that other ISPs are offering is looking tempting so I might not be saying that any more ...

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  Reply # 640584 14-Jun-2012 10:43
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blackjack17: One of the problems with not looking after the heavy user is that heavy users tend to be those that people turn to when they want to know which ISP to go with.  

There are five household that I am the first call when IT matters come up.  When people ask me about which ISP to go with, I have always reponded "well I am with vodafone and have not had any issues" but the extra data that other ISPs are offering is looking tempting so I might not be saying that any more ...


I agree. Things like this don't usually enter the profit and loss decision making spreadsheet.

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Master Geek


  Reply # 640700 14-Jun-2012 13:31

Why is data cap the benchmark for a good ISP? It should be all about requirements and what a customer needs. If Vodafone's customers by majority don't go over their cap, or double up much then increasing the cap in small amounts will be a good way to encourage an increase in usage without affecting the profit/loss balance sheet too much.

Imagine if Vodafone increased caps to 300G, and then their speed went through the floor, how many customers would be rating Vodafone as their ideal ISP?

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  Reply # 640704 14-Jun-2012 13:35
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mthand: Why is data cap the benchmark for a good ISP? It should be all about requirements and what a customer needs. If Vodafone's customers by majority don't go over their cap, or double up much then increasing the cap in small amounts will be a good way to encourage an increase in usage without affecting the profit/loss balance sheet too much.

Imagine if Vodafone increased caps to 300G, and then their speed went through the floor, how many customers would be rating Vodafone as their ideal ISP?


its not a benchmark, rather its a value for money thing.. if the plan was say, made cheaper.. it would become better value thus making it less of an issue..

it purely comes down to the fact that people are weighing up the cost vs gb ammounts.. if it was 20GB or so difference to compare isps, im sure it wouldnt be such an issue..






#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 640721 14-Jun-2012 13:56
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hio77:
mthand: Why is data cap the benchmark for a good ISP? It should be all about requirements and what a customer needs. If Vodafone's customers by majority don't go over their cap, or double up much then increasing the cap in small amounts will be a good way to encourage an increase in usage without affecting the profit/loss balance sheet too much.

Imagine if Vodafone increased caps to 300G, and then their speed went through the floor, how many customers would be rating Vodafone as their ideal ISP?


its not a benchmark, rather its a value for money thing.. if the plan was say, made cheaper.. it would become better value thus making it less of an issue..

it purely comes down to the fact that people are weighing up the cost vs gb ammounts.. if it was 20GB or so difference to compare isps, im sure it wouldnt be such an issue..




Agreed

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  Reply # 640731 14-Jun-2012 14:11
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The Vodafone website has been updated with the increased allowance.

Still 16 days to go in June, with the other big names making substantial increases I refuse to believe that this is all Vodafone is going to do.

If it is then I'm almost lost for words.




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  Reply # 640733 14-Jun-2012 14:12
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hio77:

it purely comes down to the fact that people are weighing up the cost vs gb ammounts..



Which is what ISPs have trained everyone to do.

To contrast, I have lived overseas in a market that sells plans based on speed, (all plans unlimited usage).
I found that weird at first, but then got used to it.

Value is all about context/cometition. Vodafone in context isn't stacking up right now.

There are other angles but most people (see thread title) here are only considering the cost/gb cap at the moment.

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  Reply # 640741 14-Jun-2012 14:24
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corksta: The Vodafone website has been updated with the increased allowance.

Still 16 days to go in June, with the other big names making substantial increases I refuse to believe that this is all Vodafone is going to do.

If it is then I'm almost lost for words.


It's not, it's been said before many times, this was just one change they are making, more to follow. 

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  Reply # 640743 14-Jun-2012 14:26
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corksta: The Vodafone website has been updated with the increased allowance.

Still 16 days to go in June, with the other big names making substantial increases I refuse to believe that this is all Vodafone is going to do.

If it is then I'm almost lost for words.


Yes more is coming this has been advised so many times in this thread

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