Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




447 posts

Ultimate Geek
+1 received by user: 1


# 104384 17-Jun-2012 14:40
Send private message

Hi All,

I've been having a bit of trouble with our internet the last week with the download speed being 0.2Mbps and the upload being 0.7Mbps. I've fixed it so not a problem there, we're back to 5.4Mbps download and 0.7Mbps upload (speedtest.net). 

I've been doing a bit of reading while trying to fix this problem and I've noticed that we're now allowed maximum upload and download speeds according to the Vodafone website, however our connection used to be capped at roughly this upload speed in the past.

Question: Is our upload speed still being capped or is this a physical limitation of our system? We're in the red zone if that's any help.

Create new topic
2239 posts

Uber Geek
+1 received by user: 447

Trusted

  # 642123 17-Jun-2012 15:33
Send private message

What model modem do you have? You could be connecting with ADSL1 rather than ADSL2+, which could be due to a setting in the modem, or a limitation of the modem if it is an older one.

Alternatively, does this apply to you? http://www.geekzone.co.nz/sbiddle/7872

5477 posts

Uber Geek
+1 received by user: 1914


  # 642129 17-Jun-2012 16:12
Send private message

What are line stats reported by your modem?

 
 
 
 


5475 posts

Uber Geek
+1 received by user: 2546

Trusted
Lifetime subscriber

  # 642134 17-Jun-2012 16:44
Send private message

nickd: Hi All,

I've been having a bit of trouble with our internet the last week with the download speed being 0.2Mbps and the upload being 0.7Mbps. I've fixed it so not a problem there, we're back to 5.4Mbps download and 0.7Mbps upload (speedtest.net). 

I've been doing a bit of reading while trying to fix this problem and I've noticed that we're now allowed maximum upload and download speeds according to the Vodafone website, however our connection used to be capped at roughly this upload speed in the past.

Question: Is our upload speed still being capped or is this a physical limitation of our system? We're in the red zone if that's any help.

These speeds are VERY low for the Red network. I'm quite sure close to 100% of Red network exchanges will have cabinetised areas beyond first 2-3Km, so anything less than 10-12Mbps on the Red network, some thing is wrong.
Do you have a master splitter installed?




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 642136 17-Jun-2012 16:46
Send private message

nickd:I've noticed that we're now allowed maximum upload and download speeds according to the Vodafone website, however our connection used to be capped at roughly this upload speed in the past.


Where did you read this (link please)? Only the ' Basic ' plan is capped on the UL speed of 128k and you are getting above this,

What plan are you on?



447 posts

Ultimate Geek
+1 received by user: 1


  # 642696 18-Jun-2012 18:07
Send private message

The modem is a Vodafone supplied one, SmartAX MT882 with a d-link DIR-300 being used for wireless. I have not tried removing the d-link from the setup and testing again, I'm happy to do so though. I've checked through the settings on the modem and it's running in G.dmt.bisplus mode. I've done a bit of background reading on it (which is why I've taken a little while to reply) and it seems this is the same as ADSL2+. Please correct me if I'm wrong. I have forced the modem into ADSL2+ mode but it doesn't seem to make a difference (I'm speculating here) so I put it back in Auto so I wasn't changing too many things at once while trying to track down the problem.

Nick, I've read through sbiddles page, it's a little bit beyond my skill level. I did run my address through the Chorus website and it shows I can get ADSL2+, we're in the pink zone if that's any help. I don't really suspect it's a Vodafone issue, I was just throwing the idea out there to get everyone thinking. 

Line stats, if you need anything else, let me know and I can grab it for you.

Max. Bandwidth Down/Up(kbps) 1540 / 924
Bandwidth Down/Up(kbps) 805 / 863
SNR Margin Down/Up(dB) 19.0 / 13.4
Attenuation Down/Up(dB) 38.1 / 23.8
Power Down/Up(dBm) 18.2 / 11.3
CRC Down/Up 4389/ 0
FEC  Down/Up 59156/ 40
HEC Down/Up 4133/ 0

There is a master splitter installed, we have had it replaced in the past after we had issues with it, if you think there's any benefit, I can look into it again.

Hi John, sorry, that was my mistake converting speeds from kbps from Mbps. We're on the Ideal Pack Red. When I meant in the past, I was meaning way back when we were with ihug ;-) I haven't looked into the upload speed recently as wasn't something I needed as much. 

Hopefully I have answered everyones questions. Thanks for helping me out on this!

(Edit for terrible formatting of what I thought was going to be a table)

383 posts

Ultimate Geek
+1 received by user: 132


  # 642713 18-Jun-2012 18:26
Send private message

Back with ihug there was a point where it was advertised as 800kbps up. This didn't reflect any capping on ihugs end but simply reflected that at the time you were unlikely to see speeds greater than 800kbps up.

Your sync speed suggests you should be getting ~800kbps throughput.




Please note: I have a professional bias towards Vodafone.

2239 posts

Uber Geek
+1 received by user: 447

Trusted

  # 642739 18-Jun-2012 19:06
Send private message

If you go back to the Chorus address thingy, run your address, and a little way down in that right column, you should see "ADSL2+ Details". Below this it will say either "Service area" or "Cabinet Name" - what do you get?

That modem is fairly modern, so it shouldnt be an issue with the capability of your modem.

 
 
 
 




447 posts

Ultimate Geek
+1 received by user: 1


  # 642745 18-Jun-2012 19:18
Send private message

Service Area: HSN/Exchange

2239 posts

Uber Geek
+1 received by user: 447

Trusted

  # 642749 18-Jun-2012 19:22
Send private message

Okay, so that rules out the issue from sbiddle's post

5475 posts

Uber Geek
+1 received by user: 2546

Trusted
Lifetime subscriber

  # 642783 18-Jun-2012 20:26
Send private message

@nickd, looks like very strange stats. Flick me a PM with your contact details and address if if I can be of service to you. Henderson area I take it?
Cheers
Fraser




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


1863 posts

Uber Geek
+1 received by user: 36

Trusted

  # 642983 19-Jun-2012 10:02
Send private message

Your upload speed is perfectly normal compared to your upload sync rate.

As John said, if there was a cap, it would be 128kbps as this is the cap on BB basic - other than that, all plans are fs/fs

383 posts

Ultimate Geek
+1 received by user: 132


  # 643278 19-Jun-2012 16:35
Send private message

If anything it is your download speed that is worth a second look at. Your attenuation isn't great but I would still expect to see a better download speed. Even if there is a fault effecting your download speed I would not expect your upload speed to really get much better than it is.




Please note: I have a professional bias towards Vodafone.



447 posts

Ultimate Geek
+1 received by user: 1


  # 643482 19-Jun-2012 21:40
Send private message

Yeah Henderson area.

So to sum up everything so far: Upload speed is acceptable, download speed should be looked into. I should be capable of roughly 10Mbps. The problem isn't my modems age & the splitter is working fine based off the stats.

Hmm, I may have to rethink this one unless anyone has any bright ideas of what to try. I might try track down another modem to try when I get a chance.



447 posts

Ultimate Geek
+1 received by user: 1


  # 660632 23-Jul-2012 21:05
Send private message

Evening all. I thought I'd report back on this. I've been spending a little bit of time on the phone to the lovely Vodafone helpdesk & they sent us out a new modem, thinking it was a hardware issue (fair enough too, we had tried a lot of other things already). Plugged it in, no dice. Jonathan from the helpdesk rebuilt the ports on his side of things and it seemed to have come right (I don't claim to understand that part). The good speeds have returned.

Nick.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.