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  # 673637 17-Aug-2012 11:13
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VodafoneCB:
johnr: 3 Months in front end systems before heading off to data warehouse and INFO is not as easy to get


Hi all,

unsurprisingly (again!) John was on the right track, ive just met with our Liaison team who handle these investigations for Vodafone, when requested by the police and other agencies. 
They have confirmed that the info becomes increasingly difficult to source as time goes on and for this reason the information needs to be sought ASAP. Theres no hard and fast time frame (at this point in the conversation we veered off into Acronyms and compliance issues that I can’t really pretend to have understood) but if its already been 8months its unlikely that we could easily regather the information.

Chris
^CB


Thanks Chris. Yes, I have worked for telecommunications companies both in NZ and the UK and am aware that they usually have a team who deal with the Police (I have designed and documented many Business Processes for these teams). I was just a little unsure how long the information was retained for.

So it would appear we have hit a dead end and obtaining this information is very unlikely. This is quite frustrating for me as I advised NZ Police at the time of the crime that the sooner this information was requested the better (which is obviously nothing to do with VF NZ at all). It has taken Manukau Police 7 months to even start investigating and then a further month to start the process to obtain a search warrant. I realise NZ Police are under resourced and over worked and they have more serious crimes to deal with than a poxy car theft but still....

Thanks again everyone :)

mjb

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  # 673663 17-Aug-2012 12:37
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VodafoneCB: .... but if its already been 8months its unlikely that we could easily regather the information.


While I understand that the data is only kept for legal reasons, and is unlikely to ever be used, I do question why you even bother if it's that hard to retrieve information from.

Six of one, Half dozen of the other... I get it, it just seems so crazy.




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BDFL - Memuneh
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  # 673667 17-Aug-2012 12:47
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Good point MJB. Why spend that much money in a data warehousing solution if the data is not actually available for retrieval at easy/low cost?

Back to the CIO ;)





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  # 673702 17-Aug-2012 14:27
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I understand that there are limitations on how long we can legally store the actual credit card details for one-off transactions such as prepay top ups.Obviously for on-account where tax is more complex its different.

Chris
^CB




Vodafone staff. You'll see me on the @vodafoneNZ twitter account and Vodafone NZ facebook page signing off as ^CB



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  # 675133 21-Aug-2012 15:01
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Just to update on this situation, just had another call from NZ Police who went back to VF on my behalf to double check they couldn't access that data and he was told that on 12th August some databases (or similar) were decommissioned without anyone's knowledge and hence a lot of information was lost.....

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