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3889 posts

Uber Geek

  # 673845 17-Aug-2012 20:41
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You also have to consider support issues.

From TCL's POV, if they give you a modem it's much easier to support.

When you consider all the brands out there now, how does the sales person know what you've actually got.

Modem would be costing TCL ~$65. If they spend 30 minutes trying to help you sort out setting up your old modem then they may as well have just given you a new one.

It's also about OOBE and having something very tangible.


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3416 posts

Uber Geek


  # 674218 19-Aug-2012 12:47
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In other countries and parts of the USA, its normal to be locked into using a specific modem which is rented as part of your service.

I think the standard telecom thompson is unlocked, but the 2wire business one i am pretty sure is indeed locked though i havent checked for a while.

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4025 posts

Uber Geek


  # 674367 19-Aug-2012 20:06
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Actually this is the modem
which has a Conexant chipset. Which as far as i've seen haven't performed as well as the broadcom ones which is what netcomm usually uses, and what the thomson has.

personally i'd test out the sync speed of it, and if its the same or better, swap to the netcomm. If its worse, i'd chain the two of them together but thats probably a bit too complex.
The netcomm gives you significantly better wireless speed, and a USB port for sharing an external hard drive on the network. Overall it has better features

266 posts

Ultimate Geek

  # 674390 19-Aug-2012 21:21
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The Thomson is definitely not locked to the Telecom network, the only locked modems I have dealt with so far are the 2wire modems supplied under the Telecom business hub plans, and the Orcon modems they supply under the genius plans (Boblite?). eXdee is right however that the Thompson modems will usually sync higher because they are made by the same company as the DSLAMs in the exchanges which is Alcatel Lucent, but for anything else I enjoy the Netcomm modems more as they usually have more features and the menu design is better.

Try port forwarding or turning off something like SIP ALG on a Thompson modem :|

61 posts

Master Geek

  # 676521 24-Aug-2012 17:17
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A late post but from the TCL perspective they have to support the network, and I suspect therefore they like to know what's at the end of the wire.  They understand the modem they've supplied, they know its performance characteristics and maintenance diagnostics and they probably (TelstraClear ?) have a whole suite of tools that can interact with the modem or at least somebody who knows about it. 

Stick an orphan at the end of the wire and the service you get is no longer a TelstraClear Service, if you have a problem of any sort the resolution may become and issue.

236 posts

Master Geek

  # 676533 24-Aug-2012 17:53
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OK, what happened was that they switched my broadband service over on the 17th of the month. No confirmation that it had happened so I was thinking I was still on Telecom.

Tomson was working perfectly - hadn't even restarted it.

I called Telstra on 22nd to ask when the switch was happening to be told it had already happened. "But I was told the Telecom modem would stop working and it's still going fine" "Well we've switched you over".

I registered on the Telstra website and checked my usage - zilch.

Telstra tech then told me that until I switched modems then Telecom would continue to bill be.
So I switched.

Could probably have got by, by reconfiguring as suggested earlier in this thread.

But that's what happened anyway. Thanks for the help.

136 posts

Master Geek

  # 676539 24-Aug-2012 18:17
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Up until recetly I was using a TG585v7 on Vodafone, it was a horrible piece of feck, and would reboot itself several times a day, usually while torrenting.

So yeah, they're not locked.


8035 posts

Uber Geek


  # 676636 24-Aug-2012 23:41
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PSLog: OK, what happened was that they switched my broadband service over on the 17th of the month. No confirmation that it had happened so I was thinking I was still on Telecom.

Telstra tech then told me that until I switched modems then Telecom would continue to bill be.
So I switched.

It shouldn't be possible on EUBA or LLU to keep using the old ISP once the switch is made, Telstraclear must be using the older BUBA Chorus service to provide the DSL connection in your case.

Also remember to call Telecom and close your account properly, you may even get a part month/pro rata credit.  I would not rely on the behind the scenes "winback" notification from the winning ISP to automatically close your account with the losing ISP.

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