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333 posts

Ultimate Geek

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  # 683317 9-Sep-2012 09:49
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DonGould:
mjb: Don, I suggest you check who you're replying to with more care. edge is not the OP, and your reply is exceptionally rude.


ya sorry... I really should have put some ""'s around that "You", because it's not edge's fault at all.

What I really meant was that I think we have to come to a point where users of the Xtra service really just have to accept that their mail provider is problematic and they really need to just take the endless advice of others to find a better provider.

edge I do apologize if you found my comment offensive, it was not intended that way.

Many have found the xtra mail system to be frustrating, I know I've wasted time on that one in the past.

D



Lets just say I'm well into my 50's and have long learnt to take the most positive view of any comment as the default position!  Certainly no offence taken and the delay in responding has been due to hours spent helping wife with calving cows and lambings ewes in some inclement weather - not me stewing over any comments!.  I understand the point and, at the risk of incurring MF's wrath for one last OT comment, I've been with xtra since 1996 and generally have very few complaints at all about service over 16 years (I claim I have reasonable expectations!! Laughing ).  Both wife and I also have gmail (and other) accounts, so have backups, but always interested as to why these events seem to randomly randomly occur!





"It is useless to attempt to reason a man out of what he was never reasoned into."
— most commonly attributed to Jonathan Swift, author/theologian

566 posts

Ultimate Geek

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TelstraClear

  # 683721 10-Sep-2012 10:42
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Hi everyone,

We have again checked our email servers and can find no issues. Our techs suggest that you contact the Xtra helpdesk and ask them to investigate, but they have also asked if you could email me the full email you received back (we can't do any further investigative work with placeholder addresses etc).

Thanks, Gary


 
 
 
 


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Uber Geek

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Vocus

  # 683735 10-Sep-2012 11:02
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Can't someone take a general look at the problem? It seems to me as if a spam filter hasn't been configured to expect a hell of a lot of mail from Xtra... which is the norm I'd expect

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Ultimate Geek

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  # 683744 10-Sep-2012 11:16
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TelstraClear: Hi everyone,

We have again checked our email servers and can find no issues. Our techs suggest that you contact the Xtra helpdesk and ask them to investigate, but they have also asked if you could email me the full email you received back (we can't do any further investigative work with placeholder addresses etc).

Thanks, Gary



Hi Gary

Copy sent to you by PM.  Plenty more if you need them.  I have reported the problem to the the Xtra helpdesk twice last week, also sent them several examples.

Thanks for taking this up.

Dave




McLean


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  # 683799 10-Sep-2012 12:54
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ubergeeknz: Can't someone take a general look at the problem? It seems to me as if a spam filter hasn't been configured to expect a hell of a lot of mail from Xtra... which is the norm I'd expect


Short answer:  Yes.

Xtra users are getting the message from the Xtra mail system, based on what the TCL mail system is saying to it.

Xtra need to check their traffic flows in to TCL and then make direct contact with TCL's NOC to talk about adjusting the flow allowances or just whitelisting Xtra's mail system it that's TCL's preference.

However, Xtra may choose not to talk to TCL at all after they've had a look at what's causing the mail spike.  It could be that Xtra customers are causing a mail spike of spam at TCL, so Xtra is attempting to deal with the impacting spam rather than ask TCL to open its flood gates onto its users.






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Ultimate Geek

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TelstraClear

  # 683856 10-Sep-2012 14:20
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Hi everyone,

Our email techs have looked at these reports and determined that the cause, for all those we have seen, is outside our network. It appears that the emails sent by Xtra users are not reaching us. None of the headers have any TelstraClear mail server data, and in each case where we have full headers none of the 452 errors were generated by our servers.

Where we have the information of the intended recipient (ie, the TelstraClear user, we have checked all the server, virus and spam logs - none have any delivery errors associated with them. Xtra customers who are receiving these errors should contact the Xtra helpdesk.

Cheers, Gary

BDFL - Memuneh
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