11 gigs in 2 days, What the hell happened to my data allowance? was it updates?

Forums › Vodafone New Zealand › 11 gigs in 2 days, What the hell happened to my data allowance? was it updates?

fuzzythinker

28 posts

Geek

# 109613 24-Sep-2012 10:41

Woke up to an email from Vodafone saying we had gone over our monthly data allowance, according to vodafone tracker we used 11 gigs out of our 20 in 2 days.

Neither of us has done any abnormal browsing, just wondering of anyone else has experienced this issue? I know both Mircosoft and apple put out updates over the past few days, didn't think they could be that big.

Is there any way of finding out / tracking where the data was used?

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295 posts

Ultimate Geek

# 690491 24-Sep-2012 11:00

iOS6 update?

freitasm

BDFL - Memuneh
64836 posts

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Administrator

Trusted

Geekzone

Lifetime subscriber

# 690493 24-Sep-2012 11:03

Last week's Microsoft updates were at most around 50 MB if you keep your PCs updated.

Are you not running any Torrent, downloading game updates (there's a reported case of a game update a couple of months ago that was always failing to install, then downloading the whole thing again).

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

fuzzythinker

28 posts

Geek

# 690494 24-Sep-2012 11:04

My partner has a Macbook pro and an Iphone so could have been, any idea how big the update was?

johnr

19282 posts

Uber Geek
Inactive user

# 690495 24-Sep-2012 11:04

Might pay to check with the call centre, I am sure there is / was a known issue with data counting over the weekend

Have you logged in and check your usage meter this morning?

fuzzythinker

28 posts

Geek

# 690496 24-Sep-2012 11:07

No torrents - downloading, no video streaming, very strange. Is there anyway of finding out where it all went?

johnr

19282 posts

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Inactive user

# 690497 24-Sep-2012 11:08

Please read my post above yours

fuzzythinker

28 posts

Geek

# 690500 24-Sep-2012 11:10

Okay maybe I'll give Voda a call....

johnr

19282 posts

Uber Geek
Inactive user

# 690502 24-Sep-2012 11:12

http://forum.vodafone.co.nz/topic/10854-usage-meter-broken-again/

Have you logged in and checked the usage meter this morning? Might save you a phone call

fuzzythinker

28 posts

Geek

# 690506 24-Sep-2012 11:14

Just logged into the vodafone and according to check my usage page it says over 7.5 sunday and 3.5 saturday - no way that we have used this much......

johnr

19282 posts

Uber Geek
Inactive user

# 690512 24-Sep-2012 11:19

When you look at the usage meter what is left?

fuzzythinker

28 posts

Geek

# 690517 24-Sep-2012 11:21

0G remaining

johnr

19282 posts

Uber Geek
Inactive user

# 690518 24-Sep-2012 11:23

Ok I would call then

fuzzythinker

28 posts

Geek

# 690578 24-Sep-2012 12:22

Just rang the call centre and they are going to look into it....seems they have to request some data report which may take a day or so to come through......

johnr

19282 posts

Uber Geek
Inactive user

# 690579 24-Sep-2012 12:23

In mean time scan your PC's with Malwarebytes (Windows machines)

fuzzythinker

28 posts

Geek

# 690588 24-Sep-2012 12:44

Done, came back basically blank, one ad ware agent....

Also haven't had any loss of speed or performance on this machine so seemed unlikely but worth checking.

Malwarebytes Anti-Malware (Trial) 1.65.0.1400
www.malwarebytes.org

Database version: v2012.09.23.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Alan :: ALAN-PC [administrator]

Protection: Enabled

24/09/2012 12:37:21 p.m.
mbam-log-2012-09-24 (12-37-21).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217743
Time elapsed: 3 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Alan\Downloads\PDFCreatorSetup.exe (Adware.Agent) -> Quarantined and deleted successfully.

(end)

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