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10 posts

Wannabe Geek


# 110553 11-Oct-2012 13:31

Hi

I need to set up another line on 3cx (lincensed, not free version). I have 3 lines already and they are working fine (both internal and external)  but the 4th line that I am trying to set up now can make phone call to internal phones and outside landlines, cell phones,  but can't receive a call from outside . it can receive a call from internal phone though. 

Situation here is there are 4 open VFX lines and each one dedicated to 4x cisco 303 telephone. 


1. xx-xxxx-1471 (ext 471)
2. xx-xxxx-1472 (ext 472)
3. xx-xxxx-1475 (ext 475)
4. xx-xxxx-1470 (ext 470)


- Firewall is set to port forward to 3cx, opened necessary ports.
- 3CX is also configure and I can see all 4 lines are registered as well as extensions.
- VOIP Cisco 303 are also configured all same.

I have a problem with #4 line and made it same with #2 except extension and registration details of VFX.

I  initially contacted 3cx support team, and they said there are no incoming call so must be blocked by the provider. So I called wxc support team but they can't do nothing except checking the line is registered or not. I am stuck now.
Thing I don't understand is that  from 3cx I can see the line is registered and can receive a call internally for #4 line.
so Firewall or the provider is blocking a call, but another 3 phones are fine. 

Can someone have any ideas? 

YasuYasu


 



 
 

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334 posts

Ultimate Geek

Trusted
WorldxChange

  # 699694 11-Oct-2012 14:19
Send private message

Hi Yasu, 

Looks like there may be something happening incorrectly on your registration attempts. 

Have a read through the following page and confirm your time between registration attempts is set to 300.   

http://help.xnet.co.nz/questions/121/3CX+v10.0+Setup+instructions

Hopefully this helps. 

Thanks 
Cameron 









10 posts

Wannabe Geek


  # 699700 11-Oct-2012 14:31

Hi Cameron,

Thanks. I have checked and confirmed that settings for 3cx is correct. but it still can't receive any calls. still I have heard a message "the number you have called is not currently active or is invalid..."

Is there any ideas?

YasuYasu

 
 
 
 


174 posts

Master Geek

Trusted

  # 699703 11-Oct-2012 14:36
Send private message

Hi Yasu,

Can you PM me the number that's having the issues thanks.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



3594 posts

Uber Geek

Trusted
WorldxChange

  # 699704 11-Oct-2012 14:37
Send private message

The team will take a look, most likely the number is not getting through your router , if you make a call out can you make a call in immediately after hanging up ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



10 posts

Wannabe Geek


  # 699706 11-Oct-2012 14:42

hi Nicholas,

Thanks. what does PM mean?

YasuYasu

334 posts

Ultimate Geek

Trusted
WorldxChange

  # 699709 11-Oct-2012 14:45
Send private message

a PM is a private message,  don't worry about doing this though - I have passed on your details to the Operations team who are currently investigating. 









10 posts

Wannabe Geek


  # 699710 11-Oct-2012 14:46

Hi Marverick,

No, I can make a call immediately after hang up. I had about 2 sec delay though.

YasuYasu

 
 
 
 




10 posts

Wannabe Geek


  # 699713 11-Oct-2012 14:52

Hi Cameron,

Ok, thanks. the number I have a problem is xx-EightThreeOne-1470 which is wellington region.

YasuYasu


174 posts

Master Geek

Trusted

  # 699720 11-Oct-2012 14:58
Send private message

Registration issue resolved. Working now.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz





10 posts

Wannabe Geek


  # 699721 11-Oct-2012 14:58

Hi everyone,

Thank you very much. I had a call from wxc and they fixed the problem.

YasuYasu

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