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Topic # 113618 22-Jan-2013 15:48
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When I originally signed up to use TelstraClear I remember there was a minimum period of usage (I think it was two years, but I'm not sure). Unfortunately I can't find my original paperwork and so I can't check on this. I've had a quick look at the TC Customer Zone but couldn't find anything there that told me this info.

Does anyone know where I can find this info online?  I need to know what my contract period is (i.e. how many months) and when it expires.

I am moving house soon and so need to decide if I stick with TelstraClear or look at other providers (probably Vodafone as I like their plans better).  I assume TC have a fee if you move house and want to keep them?

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BDFL - Memuneh
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  Reply # 748953 22-Jan-2013 16:08
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I've removed a request of account and personal information from a non-authenticated user.






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  Reply # 748956 22-Jan-2013 16:12
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I should maybe mention that I submitted request for this info via TC's Customer Care on 16/01/2013 but haven't received a reply yet (I did get a reply on 18/01/2013 saying that person couldn't help me and they were forwarding my request somewhere else, but I haven't heard anything since then). Maybe I should have just rung them up.

 
 
 
 


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  Reply # 748969 22-Jan-2013 16:28
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Just call and ask



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  Reply # 748970 22-Jan-2013 16:29
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johnr: Just call and ask


I was hoping to avoid that but I guess that's the fastest way.

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  Reply # 748980 22-Jan-2013 16:43
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^ As above just call and ask.

It's $60.39 to move house in or out of contract and have everything reconnected at the new place - usually

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  Reply # 749005 22-Jan-2013 17:38
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Maybe TC will match VF's pricing, as they are now owned by the same parent, which may make things easier for you as a customer.



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  Reply # 749010 22-Jan-2013 17:40
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mattwnz: Maybe TC will match VF's pricing, as they are now owned by the same parent, which may make things easier for you as a customer.


I was wondering that but I didn't think it very likely.  I was thinking that if I'm out of contract then I might just cancel with TC and sign up with VF.  TC say that it takes a minimum of two weeks to shift services when moving home, I wonder how long it takes to get connected with VF?

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  Reply # 749267 23-Jan-2013 08:25
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Hi Murray. If you call and talk to one of the team about your situation they will try and assist. If you can't call you can always send a message via Facebook or Twitter.

https://twitter.com/TelstraClearNZ

https://www.facebook.com/TelstraClear

Cheers, Gary



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  Reply # 749319 23-Jan-2013 09:27
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All sorted! A nice lady from TC rang me last night and told me that I'd come off my contract last July, and off the special rate I was on. She offered to put me back on the special rate if I agreed to another 12 month contract, which I've done.

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  Reply # 749346 23-Jan-2013 09:53
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TC don't seem awesome at calling you back. I submitted a request for a callback on their website yesterday, nothing yet. I don't want to call them, I can't be bothered with their hold times and help desk staff. Instead of upgrading to Warp Speed I think I'll just get fibre broadband through another provider with a reputation for better service.




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  Reply # 752540 29-Jan-2013 11:59
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MurrayM: All sorted! A nice lady from TC rang me last night and told me that I'd come off my contract last July, and off the special rate I was on. She offered to put me back on the special rate if I agreed to another 12 month contract, which I've done.


Awesome! Glad to hear it all worked out for you :D

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  Reply # 752543 29-Jan-2013 12:01
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timmmay: TC don't seem awesome at calling you back. I submitted a request for a callback on their website yesterday, nothing yet. I don't want to call them, I can't be bothered with their hold times and help desk staff. Instead of upgrading to Warp Speed I think I'll just get fibre broadband through another provider with a reputation for better service.


 

If you call the retail stores (one in chch 039826860 and one in welly 049203950 ) you'll probably get hold of someone if you really wanna talk to somebody :).

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  Reply # 752574 29-Jan-2013 12:20
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Baconeta:
timmmay: TC don't seem awesome at calling you back. I submitted a request for a callback on their website yesterday, nothing yet. I don't want to call them, I can't be bothered with their hold times and help desk staff. Instead of upgrading to Warp Speed I think I'll just get fibre broadband through another provider with a reputation for better service.


If you call the retail stores (one in chch 039826860 and one in welly 049203950 ) you'll probably get hold of someone if you really wanna talk to somebody :).


They did call me, it took two days but they got around to it eventually and answered all my questions.




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